B&M Retail
Happiness score is 71 out of 100
4.0 out of 5 stars.
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B&M Retail Employee Reviews

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Location
United Kingdom11,287 reviews

Ratings by category

3.9Work-life balance

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Enjoyable, social and rewarding

Featured review

B&M Retail selected this as a representative review
B&M is a great place to be working, the other staff are very friendly and welcoming, happy to help when you're starting out. The customer service side of the job is very rewarding, getting to help and serve the local community.
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Poor Management

Horrendous place to work, management don't care about your well being/mental health at all. Everyone including teams are two faced. Never got treat with respect at all.
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Insights into B&M Retail

Based on 2,160 survey responses
What people like
  • Supportive environment
  • Clear sense of purpose
  • Ability to meet personal goals
Areas for improvement
  • Fair pay for job

Productive fast paced environment

Since joining b an m I have learnt how to achieve goals and set realistic targetsNo 2 days are the same within b and m It's a fast paced working environment where one day yoi could be smashing out stock and the next day yoi could be moving and relaying any asileIt's certainly not a boring job It's exciting and rewarding I would recommend working for b and m
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Great store but a lot of work to catch up on

We’ve recently got a new store manager who has helped turn the store around dramatically and made the store so much better. The team are happy to work and the store looks great. The only downside is we have got a lot of catching up to do on stuff that wasn’t done which has meant long hours to try and get it sorted. It is a great place to work and I’m sure once we have it under control then it will be amazing

Pros

Great team

Cons

Pay
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Stressful overload

The manager doesn’t know what he is doing, silly expectations all the time no matter what. We have a supervisor that can’t do his normal job, which sets an awful example. No work life balance at all, drained all the time. Need new management, the shop floor staff are a decent team only
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Not good

I wouldn't recommend working for this company, management at Neath store are not the best. Spoken down to badly, constantly questioned about person leaving store after card declined and telling me to run out of the shop after a customer. They have security for that, I could have been asulted or worse. Definitely wouldn't work for them again..
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Challenging Retail at a fast pace

Enjoyable place to work, with friendly staff, and decent supportive store management. Flexible shifts, I've worked weekends, nights, early day shifts, and moved shift contracts frequently. Given the opportunity to grow, learn and challenge myself in a fast paced retail environment. Progression is readily available if you prove yourself. Customers can be challenging to deal with. Occasional unrealistic expectations of staff, mostly due to being understaffed, and unwilling to spend wages to get more staff. Upper management need to focus more on store needs.

Pros

Flexible employer, Employee Discount, with enhanced discount weekends periodically, Number of employee support programs, Enjoyable staff to work with and can be rather relaxed environment

Cons

Upper management unwilling to pay for necessary store upgrades, Computers and operating systems are 20 years old, as such struggle to manage simple tasks and often don't work, Upgrading these would resolve numerous issues and complaints, and yet upper management refuse to take action, Higher level management frequently threaten to visit putting store on edge just to not show up, Can be incredibly hot place to work in summer, Sometimes unrealistic targets can be expected of staff, Minimum wage
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Great Workplace

Working at b&m is great, the staff are so friendly and helpful to customers. The management team are helpful to me and always help with my queries and always efficient with rotas. I never have a problem if need to change my days which is helpful, other places I've worked kick up a stink. There are lots of different tasks to learn to keep it interesting and staff here have always been forthcoming in teaching me what they know. If you are willing to put the work in then you will get more notice and usually they ask you first for overtime.

Pros

Flexible shift patterns
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Hard

They expect you too do a lot for a undesirable wage. A lot of conflict with managers. Maybe this is just my store but always a lot of tension in the air between employees and managers and higher ups

Pros

Nice to get to if it’s within range

Cons

Constant late work, tension in the work place, doesn’t feel very fulfilling
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Not a fun place

You are just a number at work and even with the profits they are making they are still cutting hours your are over worked they exspect you to do item per minute even if you don’t have the staff

Pros

No

Cons

Hours are cut so many times
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Really fun environment

Great staff and management were fairly okay. Hours were really suitable for working around a full time college course. I gained quite a bit of experience whilst here which has allowed me to progress more.

Pros

Friendly staff, good management
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Some people are ok who work there

It is one of the worst places to work for the management are micro management they give enyone a managers job mainly the Bully's of the warehouse there also currupt management will make you take the blame for there failings targets are rediculas they ask to much to be done this causes known proved accidents that they cover and hush up Ur briefing at start of shift Mon to Fri consists of threats of people will be going out the door sacked how can you work your job knowing you will be sacked that day they try to make you resign on eny occasion they can and health and safety is next to zero as there skiving on every opertunity not to do there job with management smoking shelter is where you will find health and safety along with the managers eventually b&m will go bust due to poor management and cutting corners money grabbing place cares about themselves no one else driving round in flash cars on site but can't pay you your wages I had to argue every week with my manager and HR over missing wages I left there to a better job steer clear find a employer who will value your work as in b&m your not valued at all hope this helps.
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shop floor staff.

B&M is a very fast paced company to work for, shift patterns are distributed fairly. management are very helpful and cater to my needs when neccesary. Workplace culture is very healthy and has a family feel to it.
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Not bad for what it is

I have had 2 different experiences,There is 2 warehouses The vault is on one side of the industrial park And the qube is the warehouse on the other side The vault is alot busier, more staff and vehicles, narrower aisles abit of a revolving door with staff in my opinion and I can see why to be fairThe qube is a different story Worked week nights and the weekend nights all the managers are approachable and fair Aisles are nice and wide and it's no where near as busy Pay could be improved even in form of hitting realistic targets or attendance bonusesOvertime should also be time and a half
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Lots of fun

Loved it had the best time love staff made lots of friends shame it close down I'm at my partner there and it's just the best thing ever loved all the people their customers and everything one of the best jobs
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Productive and fun place to work

Place is really good but with the cost of living in 2022 a warehouse job isn’t enough. They pay £10 a hour their minimum wage needs to increase otherwise people will give up on warehouse jobs but overall it’s a good job just bad pay.
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Too much for the little pay

Whilst I had some lovely colleagues and some good times at B&M the pay wasn’t great, if you were given a bit more responsibility you then just did all the running around and nothing felt appreciated wouldn’t go back

Pros

Over time and hours

Cons

Didn’t like the environment
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Overall good place to work

B&M is an over all good company to work for as they offer a range of hours and the staff is lovely.However, the pay within the company is not too great to cover all your expenses and there is usually quite the struggle to get holiday requests accepted.

Pros

10% discount

Cons

Hourly pay
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Good place to work at but balancing things is difficult

B&M is a lovely company to work for and the management here is good but the work/life balance doesn’t really exist and the pay doesn’t cover you living fees

Pros

10% discount

Cons

Pay
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Excellent progression

Love my role at B&M, it’s a great company to work for with so much opportunity to progress career. Very fast paced never a dull moment. Great team. Offers fantastic job security.

Pros

Discount, flexability

Cons

Pay
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Stressful

Cot workers are a laugh, very fast pace, need to be quick on your feet to be fit for the job. Management okay, wouldn’t recommend for a first time job
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Overall rating

Based on 11,513 reviews

Ratings by category

3.9 out of 5 stars for Work/Life Balance
3.4 out of 5 stars for Salary/Benefits
4.0 out of 5 stars for Job security/advancement
4.0 out of 5 stars for Management
4.0 out of 5 stars for Culture

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