B&Q Careers and Employment

Can be stressful at peak times, a lot to learn for new starters depending on which department you're on, health & safety is a big priority. Friendly staff with down to earth managers, a good first job to get used to customer service.

Warehouse Assistant / Home delivery driver/customer service advisor in Peterborough

on 27 May 2022

Tedious

Work life balance doesn’t exist, management is of very low standard.HR very in supportive repetitive work order picking is compared to Amazon but Amazon is VP organised properly

Customer service advisor in St Albans, Hertfordshire

on 27 May 2022

Work place okay for a while

Was alright to begin with but then started going downhill...no work balance or family life only when you have booked holidays, worked every weekend..very strict when you're unwell. But colleagues are amazing and have your back.

Customer Service Advisor in Cheetham Hill, Greater Manchester

on 24 May 2022

Fun and relaxed

Great staff great work, weekend work and late shifts is the only downside. Relaxed most of the time with another busy times to keep you going through.

Picker/Packer in Stockport

on 22 May 2022

Politics

Ever changing management team. Once you're comfortable in your role a new deputy starts and tries ten different ways to do things before realising the way you did it was right. Then repeat. Beware new starters as the 3 month fixed term is exactly that. You start with a view to extending but they let your 3 months run out and rehire the next group and repeat.

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Questions and answers

People have asked 179 questions about working at B&Q. See the answers, explore popular topics and discover unique insights from B&Q employees.

What would you suggest B&Q management do to prevent others from leaving?

What questions did they ask during your interview at B&Q?

How does someone get hired at B&Q? What are the steps along the way?

How often does the commission get paid?

How much commission do you get when selling a kitchen or bathroom

Does Customer Advisor – Showroom get commission

How are the working hours at B&Q?

What is the shift pattern ie how often late evenings, weekends and early starts. What is a typical rota

Do you get paid for break and lunch?

How old do you have to be to work for B&Q

What is the minimum age you have to be to apply for a Checkout Role at B&Q?

Can you apply for a job at b&q when your 13 and a half years old?

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Interview insights

Insights from 2.1K Indeed users who have interviewed with B&Q within the last 5 years.

Average experience

Interview is easy

Process takes about a day or two

Interview questions

Only one question was asked can you read and write "yes" Job offer forthcoming start Monday.

Shared on 21 February 2022

For Showroom Advisor, the questions I had were: Why do you want to work for B&Q? In your education, did you have to follow a brief? What was your greatest achievement in work or education? Was there a time where you had to deal with an angry customer? What experience do you have relating to retail? How many hours do you expect to work? Do you have a leaving notice? Any days you can't work?

Shared on 1 May 2021

I was asked 4 questions: Why do you want to work at b&q? What experiences do you have that relate to the roles? A time you dealt with an angry customer? What have you done recently that you're proud of?

Shared on 10 March 2021

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