Happiness score is 50 out of 100
3.3 out of 5 stars.
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B&Q Careers and Employment

Work happiness

Scores based on about 310 responses to Indeed's survey on work happiness
Do people feel happy at work most of the time?
Do people feel they are achieving most of their goals at work?
Do people feel that they are paid fairly for their work?

About the company

  • CEO
    Graham Bell
    approve of Graham Bell's performance
  • Founded
  • Company size
    more than 10,000
  • Revenue
    £730m to £4bn (GBP)
  • Industry
    Retail & Wholesale
  • Link
    B&Q website
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27 jobs


Salary estimated from 1.1K employees, users, and past and present job advertisements on Indeed.

Rating overview

Rating is calculated based on 2.6K reviews and is evolving.



Customer Advisor in Crewe, Cheshire
on 20 May 2022
Good place to work, friendly staff
Can be stressful at peak times, a lot to learn for new starters depending on which department you're on, health & safety is a big priority. Friendly staff with down to earth managers, a good first job to get used to customer service.
Warehouse Assistant / Home delivery driver/customer service advisor in Peterborough
on 27 May 2022
Work life balance doesn’t exist, management is of very low standard.HR very in supportive repetitive work order picking is compared to Amazon but Amazon is VP organised properly
Customer service advisor in St Albans, Hertfordshire
on 27 May 2022
Work place okay for a while
Was alright to begin with but then started going downhill...no work balance or family life only when you have booked holidays, worked every weekend..very strict when you're unwell. But colleagues are amazing and have your back.
Customer Service Advisor in Cheetham Hill, Greater Manchester
on 24 May 2022
Fun and relaxed
Great staff great work, weekend work and late shifts is the only downside. Relaxed most of the time with another busy times to keep you going through.
Picker/Packer in Stockport
on 22 May 2022
Ever changing management team. Once you're comfortable in your role a new deputy starts and tries ten different ways to do things before realising the way you did it was right. Then repeat. Beware new starters as the 3 month fixed term is exactly that. You start with a view to extending but they let your 3 months run out and rehire the next group and repeat.

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Questions and answers

People have asked 179 questions about working at B&Q. See the answers, explore popular topics and discover unique insights from B&Q employees.

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  • CEO
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  • Work from Home

Interview insights

Insights from 2.1K Indeed users who have interviewed with B&Q within the last 5 years.

Average experience
Interview is easy
Process takes about a day or two

Interview questions

Only one question was asked can you read and write "yes" Job offer forthcoming start Monday.

Shared on 21 February 2022

For Showroom Advisor, the questions I had were: Why do you want to work for B&Q? In your education, did you have to follow a brief? What was your greatest achievement in work or education? Was there a time where you had to deal with an angry customer? What experience do you have relating to retail? How many hours do you expect to work? Do you have a leaving notice? Any days you can't work?

Shared on 1 May 2021

I was asked 4 questions: Why do you want to work at b&q? What experiences do you have that relate to the roles? A time you dealt with an angry customer? What have you done recently that you're proud of?

Shared on 10 March 2021

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