Working at Barchester Healthcare: 1,348 Barchester Healthcare Reviews

A home away from home for both residents and staff

CARE PRACTITIONER / SENIOR CARER (Former Employee) - Dagenham - 11 February 2023

Featured review

Barchester Healthcare selected this as a representative review

Barchester Parkveiw Carehome was the most fun place to work,all good work never went un noticed, management are extremely supportive and all the Barchester values were strongly implemented in our practice.

Pros

Always up to date with training

Was this review helpful?

Official response from Barchester Healthcare

20 February 2023

It’s a pleasure to read such positive comments. Thank you for taking the time to share them here.

First place of work that I've felt at home & valued

Carer (Current Employee) - Dorset - 22 September 2023

All homes & companies vary but this is my first job, ever, that I've felt valued, part of a team & at home. We are genuinely like a family & feel comfortable around everyone. Lovely place to work, pay is fair & my managers are very supportive & encouraging.

Pros

Supportive, encouraging managers, progression, fair pay, free meals, close to my home, good team

Cons

Long hours, unpaid breaks, 8pm finish

Was this review helpful?

Welcoming staff and exceptional nurses and management

Health Care Assistant (Current Employee) - Bourne, Lincolnshire - 20 September 2023

Great atmosphere at work as we all strive for the best to care for the residents. Whenever there's an issue, the management and line managers will resolve them straight away. Everyone is really friendly and hard working, always thinking about what the residents want and need, ensuring a high quality person-centred care.

Was this review helpful?

Pleasant workplace

RGN (Current Employee) - Hull, East Riding of Yorkshire - 18 September 2023

Great place to work. Staff are respectful and friendly. Management is also supportive and treats everyone fairly. I would recommend to anyone looking for an RGN role.

Was this review helpful?

Great team of people who share the same goal of providing top quality care to our residents

General Manager (Current Employee) - Cumbria - 15 September 2023

A really great organisation to work for. Well supported by senior management. I can honestly say that I love my job and feel valued. I wish I’d chosen this path years ago.

Was this review helpful?

Good place

Housekeeping Assistant (Former Employee) - Darlington, Durham - 13 September 2023

Good place to work. Wage doesn't reflect job role. Has its good and bad days. Recruitment process appears slow. Every day is diffrent. Over all not a bad company to work for

Was this review helpful?

Worst place I have ever worked

Care Assistant/Support Worker (Current Employee) - Kingston upon Hull - 12 September 2023

Full of bitchiness, never would work here again. Always understaffed, management is terrible. Many grievances put in and it was never noticed or managed.

Cons

Too much work for the pay you work for

Was this review helpful?

Barchester is a great company to work for

RGN (Current Employee) - Somerset - 10 September 2023

-Typical day at work is mainly stressful lately due to staffing issues but have been told staffing will be increased as more recruits - I have learned to get more confident in myself -management is poor - hardest part staffing issues - the most enjoyable part of the job is when the residents get the person centred care

Pros

The values which Barchester ate looking for in their homes such as Respect, Integrity, Passion, Empowerment, Responsability

Cons

Staff afraid to speak up

Was this review helpful?

Official response from Barchester Healthcare

12 September 2023

Thank you for your feedback, we appreciate you taking the time to leave your comments here.

No team work

Health Care Assistant (Current Employee) - Wells - 8 September 2023

What is the best part of working at the company?Beautiful environment appearance of 5* hotel to look at. Behind the scenes lacking delivery of care. What is the most stressful part about working at the company?Not enough compassionate carersWhat is the work environment and culture like at the company?Absolutely appalling environment culture is embedded .

Was this review helpful?

Official response from Barchester Healthcare

12 September 2023

We're keen to hear more about what happened during your time with us and would like to invite you to share more detail about your experience by emailing us, in confidence, at onlinefeedback@barchester.com. Thank you.

Toxic place to work

Senior Care Assistant (Current Employee) - Balsall Common - 8 September 2023

The only benefit to working for this company was the pay and benefits. No support from management, unless you were flavor of the month.Toxic environment to be in.Families appreciate you more than staff and management do. Nice location to be in, hard to access without a car though.

Pros

Packages through pay

Cons

Toxic environment, long hours

Was this review helpful?

Official response from Barchester Healthcare

12 September 2023

We're keen to hear more about what happened during your time with us and would like to invite you to share more detail about your experience by emailing us, in confidence, at onlinefeedback@barchester.com. Thank you.

Full of eye service

Care Assistant (Former Employee) - Banks, Lancashire - 6 September 2023

The most enjoyable part is the support of the Manager. Generally bad experience with other members of staff. Not good for your mental health. Nobody cares about anybody, full of eye service. I don't recommend Sutton grange.

Pros

Average pay rate

Cons

Toxic environment

Was this review helpful?

Official response from Barchester Healthcare

12 September 2023

We're keen to hear more about what happened during your time with us and would like to invite you to share more detail about your experience by emailing us, in confidence, at onlinefeedback@barchester.com. Thank you.

Salary isn’t worth the culture

Advanced Nurse Practitioner (Former Employee) - England - 6 September 2023

Biggest mistake of my life, management don’t want to know about any issues, bullying of new employees is absurd, there’s a somewhat culturally accepted hierarchy within Barchester not based on role but time served with the company. Staff holidays dismissed due to other staff members being prioritised, staff skill levels imbalanced, communication difficulties. Many other issues within this company that due to identifying factors cannot be stated.

Was this review helpful?

Official response from Barchester Healthcare

12 September 2023

We're keen to hear more about what happened during your time with us and would like to invite you to share more detail about your experience by emailing us, in confidence, at onlinefeedback@barchester.com. Thank you.

Great residents short staffed

Care Assistant (Former Employee) - Truro, Cornwall - 4 September 2023

It was quite a hard role and we were often short staffed. The residents made it a nice place to work though. 12hr shifts and lots of overtime available.

Was this review helpful?

Official response from Barchester Healthcare

12 September 2023

Thank you for your feedback, we appreciate you taking the time to leave your comments here.

It is managea if need a job.

Done teaching assitant level.dementia care (Former Employee) - Edgbaston - 3 September 2023

What is the best part of working at the company?Feel as if in own family all residents n staff have very good relationships makes you feel connected always.What is the most stressful part about working at the company?Some times seniors are rude n make you feel insiltedWhat is the work environment and culture like at the company?It is fixed routine n professional rather than closeliness with new colleagues some times.What is a typical day like for you at the company?Some times conversation n understanding is not clear ..

Was this review helpful?

Official response from Barchester Healthcare

12 September 2023

Thank you for your feedback, we appreciate you taking the time to leave your comments here.

A dangerous place for a Nurse to work

Registered Nurse (Former Employee) - Truro - 2 September 2023

I had the misfortune to work for 2 years in the home. Serious safeguarding issues closed it to admissions for a year, we had 5 managers and 5 seputies came and went within that time. Severe staffing shortages. Poor practices and sadly very poor training or support of any kind. One RN for 2 units at night a total of 64 residents. Barely any care staff, serious lack of clean laundry and supplies. Residents left in wet clothing for hours and staff struggling to find continence supplies to help them. Admittedly this was the scenario a decade ago, I really pray there's been improvements. I tries extremely hard to change things while I was there but delta powerless, I did spend a lot of rime re writing all the care plans during the year the home was closed. There was a dreadful culture of blame, and the Nurses had absolutely no support from management. I left as I could not cope with how bad it was. The residents were often wrong placed in our unit as they were needing mental health care and our unit was for elderly frail people and there was a dedicated Dementia unit on the ground floor of the building. Staff turnover was massive and most shifts were run by agency some of whom had little experience and others with no compassion or care at all. All in all one of the worst experiences of my 42 year career.

Was this review helpful?

Official response from Barchester Healthcare

12 September 2023

We never want anyone to feel negatively about their career with Barchester and take feedback of this type extremely seriously so please give us more detail by emailing us, in confidence, at onlinefeedback@barchester.com. Thank you.

Awful management no support

Health Care Assistant (Former Employee) - Ipswich, Suffolk - 1 September 2023

No induction or support when learning. Rude management who expect too much and support too little - expected to work when unwell which is dangerous for residents.

Pros

Free lunch

Cons

Unsupportive management

Was this review helpful?

Official response from Barchester Healthcare

12 September 2023

We're keen to hear more about what happened during your time with us and would like to invite you to share more detail about your experience by emailing us, in confidence, at onlinefeedback@barchester.com. Thank you.

Hard work but very enjoyable and rewarding

Care Assistant (Former Employee) - Greenock, Inverclyde - 1 September 2023

As said I enjoyed supporting and chatting with residents. The work culture is ver much the way things are done here and the hardest part was managing residents and chafing while in bed on your own. The enjoyable part was engaging and chatting with the residents and seeing them settled and happy. Some of the Nursing staff could do more to support the carers particularly during night checks and changing, when low in staff.

Pros

Nice staff and access to training

Cons

Lack of nursing support on shortage of carers

Was this review helpful?

Official response from Barchester Healthcare

12 September 2023

Thank you for your feedback, we appreciate you taking the time to leave your comments here.

good workplace

Care Assistant (Former Employee) - Edinburgh, City of Edinburgh - 30 August 2023

Work hard and it’s fine staff are decent wages ok.rotas done well also and management are good with tweaking my hours if I need them changed every now and again. Training took a while

Was this review helpful?

Official response from Barchester Healthcare

12 September 2023

Thank you for your feedback, we appreciate you taking the time to leave your comments here.

Unpredictable

Care Assistant (Current Employee) - Northallerton - 29 August 2023

Days are very unpredictable with understaffed issues, agency. Staff can be 2 faced, but then so can management. Meals are nice, but never enough for a whole home.

Was this review helpful?

Official response from Barchester Healthcare

12 September 2023

We're keen to hear more about what happened during your time with us and would like to invite you to share more detail about your experience by emailing us, in confidence, at onlinefeedback@barchester.com. Thank you.

Zero stars

Nurse (Former Employee) - Truro, Cornwall - 27 August 2023

It was a bad experience. Ther was a sup who shouted at a resident and works in ways that suit her. Not much support from the sups and treated like you are there to help make their job easier

Was this review helpful?

Official response from Barchester Healthcare

12 September 2023

We never want anyone to feel negatively about their career with Barchester and are sorry to hear that your time with us wasn't the way it should have been. We take feedback of this type extremely seriously so please give us more detail by emailing us, in confidence, at onlinefeedback@barchester.com. Thank you.

Good team

Registered Nurse (Current Employee) - London, Greater London - 24 August 2023

Better support compared to others. Staff are pleasant to work with. Manager is quite supportive as well and listens to staff. Not the perfect workplace but definitely better than others

Was this review helpful?