Moment Banker in Herefordshire
Good place of work, progression can be quite difficult
Good place of work where the training given and people around you really make the place great. A lot of different roles, and if you enjoy anything customer facing the branch network is a good start. The learning of all the intricate details of some financial and banking processes can be daunting, but when you’re willing to learn you get paid back with what you put in.Progression can sometimes be a little linear and moving from one area of the business to another can be difficult.
Telephony Personal Banker in Doxford Park, Sunderland
Stressful, not good for mental health
There aren't supposed to be targets in banking anymore, and indeed they claim there are "no targets". But believe me there are lots working as a telephone personal banker at Barclays. You are still expected to promote products on every call (they call them "conversations") if you don't have enough "conversations" you are put on a Performance Improvement Plan which gives you TARGETS to have more of these "conversations". If you don't meet these plan targets, you receive a disciplinary. There are even targets on call lengths. Don't take too long at the toilet either, your time away from the phone line for such breaks, is monitored by your manager and can be flagged. You cannot even be 2 seconds late from your lunch break. Most managers have their favourites and often don't have compassion for their staff. You are there as another number to meet targets. Very stressful and detrimental to your mental health. The parking situation wasn't good either. 5+ years waiting list for a parking pass, meaning you have to find somewhere in the area to park which was sometimes difficult and often resulted in a long walk to and from the site. Very cliquey groups too.
Personal Banker/Manager in Nottingham, Nottinghamshire
Well paid and a good place to work
It's a good company to work for as I worked there for over 32 years. The salary was very good and the atmosphere was friendly. The training was alot better than other banks that I have worked for. The staff and branches have reduced alot since I first started so I would imagine that job advancement is alot less now and so job security may not be such a long time career as when I started. I thoroughly enjoyed my time there and would recommend it to others.
I was proud to work for Barclays
A long standing bank career. A varied career which I enjoyed all through my banking life. Meeting a lot of life long friends along the way. The training I was given was of a very high standard for all the roles I understood during my banking career.
Customer Mortgage Expert in Liverpool
Stressful place to work with little to no recognition
I worked at the call centre in Liverpool in the mortgage department as an agent. My primary role is to service existing mortgages for customers as well as help customers who are interested in applying for a mortgage with Barclays. The job itself is actually quite interesting as you talk to a wide variety of people from all walks of life however you are expected to keep up to date with an incredible amount of information. As mortgages are so highly regulated, staff have it drummed into them that if you were to give incorrect information to a customer by accident, there would be severe repercussions so there's a lot of pressure straight away. The training received, in my experience, was okay however because it was done over the December period, the existing staff were mainly on their holidays so getting experience on the phone lines was near impossible so you get thrown in at the deep end. The goal posts are constantly moved by management. Stats on your calls are constantly looked at - so how long you're on the phone, putting people on hold etc. They have unrealistic expectations as to how to handle calls which is held to different standards by different managers. Call centres based in other countries have closed down so our call traffic is through the roof but extra training is never given. Some staff, including myself, have been sent to work from home over the pandemic without being given the necessary equipment to make the job easier. I've only had a laptop and the headset - no desk, chair or second screen (which is definitely needed). If your internet provider is slow or has issues, then YOU are expected to make the time up despite it not being your fault. Trying to take/book holidays or toil is basically impossible. The support system used for staff with other colleagues has essentially been taken away and then we're told to ask our supervisors, some of whom then go and ask the same people we would initially ask anyway. This then leads to awkward conversations with customers or call backs. The salary is not terrible but it's nowhere near what it should be for the amount of work, time and dedication you put in, despite it not being sold that way to you during interview and training.The positive side of working there is that you do get sick pay and the staff are friendly. The canteen has nice food but is expensive and during normal circumstances, there are vendors who come in to sell things in the call centre market like perfumes, make up and clothes. Charity and citizenship is also a high priority which is good for a large company to give back to.Overall, I'd say that the management in this particular department makes the job so much harder and more stressful than it needs to be and it's unfortunately coloured my view negatively so I wouldn't recommend.