Barclays
Work wellbeing score is 65 out of 100
3.9 out of 5 stars.
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Barclays Employee Reviews

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United Kingdom2,706 reviews

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3.8Work-life balance
3.7Pay & benefits
3.5Job security & advancement
3.5Management
3.7Culture

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Found 2,706 reviews matching the searchSee all 6,474 reviews
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Hard work but decent way to get foot in door

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Worked here for around 2 years, found the job to be quite mundane after this time. Management are very critical in call listening but seem to spend a lot more time chatting in the office whilst staff below them are answering calls non-stop all day
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Good company

Good company for long tern growth. Alot of support on how to learn your role and working hours too. Only con will be the introduction of inbound calls can be abit repetitive.
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Insights into Barclays

Based on 386 survey responses
What people like
  • Feeling of personal appreciation
  • Supportive environment
  • Inclusive work environment
Areas for improvement
  • Energising work tasks
  • Overall satisfaction
  • General feeling of work happiness

Good experience

Great people, benefits package brilliant. Room for progression. Amazing offices. Quarterly performance reviews. Gym and canteen on site. Would work there again.
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Not good

High levels of favouritismIf your face doesn't fit then not the place for you Progression is heavily dependant on who you know rather than your skills
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Okay

Good place to work and nice staff, good team generally. management are okay. No progression though at the moment which is making me want to leave. Good benefits
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Great company to work for

There is a wide variety in what customers need help with, which gives an individual the possibly to learn new skills. The Management is fantastic and incredibly supportive. Barclays as a company focus a lot on the mental health and wellbeing of every staff member. I would highly recommend working for this company
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If your face fits you will thrive if not you're in for a hard time.

What is the best part of working at the company?People who your work with,........What is the most stressful part about working at the company?Team leaders not understanding, no wrap up time between calls, team leaders on your back to make calls, no extra training or communication feed back to people working party time.Clicky groups Team bullyingIf you have fits you excel in BarclaysWhat is the work environment and culture like at the company?Results drivenDepending on the team you work on. Some are more relaxed than others, sometimes you feel you can't go the toilet for being told off. What is a typical day like for you at the company?Log inTeam meetingWork through calls / casesNo lunch as i worked part timeTargets need to be hitIf not, over time affects your confidence to the point of people hating their jobs
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Great team leader

The team I work with was great. Training at site really boost my confident . Routine job but great team member. We had deadline but not so stress. Love the team there.
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Friendly and collegiate team

Friendly culture. Hours vary a lot depending on team, but work-life balance generally good, benefits also good. Nice gym in the basement. Lifts used to be a nightmare but have now been sorted
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Mixed feelings

Scope of my role changed by the time I joined the organisation, possibly due to restructure.Pleasant colleagues and understanding.Good pay and benefits.
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Apparently not as bad as US banks but still pretty awful

Consistently working til midnight, on the occasional day you do get away from work early you're expected to go straight home so you can respond to any sudden work. NOT a job for anyone who enjoys having a social life or time to go to the gym/ do anything besides work in the evenings. Great pay!
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Toxic, you don't get any recognition of what you do. Managers are about themselves at any price. Avoid!

What is the best part of working at the company?Toxic environment, stressful and not good for your healthWhat is the most stressful part about working at the company?Back stabbers who are simply interested in progressing in the company rather than encouraging a positive, collaborative environment.What is the work environment and culture like at the company?Toxic, competitive to the extent of encouraging employees to back stab and do whatever it takes to make others look bad.Clicky groups, selective suck up groups and so on.Steer clear the company is a dire place with a terrible morale and negative environment to work in.What is a typical day like for you at the company?Getting to the office early and get on with your job, when your manager swans in usually late, ignores you. Only when they require your support to resolve an issue. no gratitude or recognition for what you do. Then they disappear mid afternoon, no communication.
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Don’t recommend

Don’t recommend not a friendly work environment, favouritism and promotions not earned on merit. It’s not what you know but who you know. Career progression unlikely
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No care for staff well being

Branch closures and redundancies, staff are just expected to get on with it, forced to take call centre calls although we are face to face customer service
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OK place to work

It was a fairly repetitive job but my lovely colleagues made it enjoyable. Phones are very busy and it was often stressful to keep up with the admin side if the role
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Great Opportunities to develop

Looking after the relationship with suppliers. Support available with great colleague engagement from a wide range of stakeholders. You are rewarded and recognised for your contribution. Many additional benefits alongside the salary.
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Great benefits and career progression

Working in the branch network was challenging, never dull and meant you always came into contact with a variety of people, both colleagues and customers. Great benefits and career progression. Good teamwork.
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Toxic Micromanagement makes me dread work. Barclays hire anyone and everyone.

When I first started this job I was looking forward to it, working for a bank, I believed I had solid job security. I work in mortgages. Upon my first day in training, it seemed that, as harsh as it sounds, Barclays will hire anyone. There are people who I completed the same training with asking simple questions and the same questions almost daily. It makes me resent going to work as I feel at times like I am surrounded by people who just should not be in the position they are, some of the colleagues are expected to help with customers mortgages yet answer the phone bluntly, hang up on you if you are transferring a call and can barely use the systems they need to. The micromanagement is suffocating. You get given your weekly call stats and if you dare drop below a certain band for more than a couple weeks then you get put on a plan which is “for your development” yet none of the internal jobs will touch you if you are on one? Having Team Leaders who you report to yet they completely avoid talking to you in office, only speak to you if you speak to them and make 0 effort in being a “Leader” is ridiculous. If you are on calls, your “Team Leader” will sit there actively monitoring what you are doing on one of their screens. I want to go to work and be treated like an adult, not like a child and not like a prisoner. I would avoid working here like the plague if you want to save your mental health from being battered and your mood from being ruined daily. The euphoria I feel when I log off every day knowing I am not at work is a feeling I cannot explain. I understand it’s nice - 

Pros

Hybrid. Good laptop.

Cons

Micromanagement. Toxic. No community. No trust. Treated like children.
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Draining

Very draining job, can see why some people would enjoy it. Salary is very good. Only positive tbfPositives - Salary, colleaguesNegatives - Draining, Tiresome
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Great to have seen the inside of such a huge headquarters and its terrible design at least, but a stressing stale work culture.

What is the best part of working at the company?A health food type of staff restaurant at the top of a big building where only Barclays staff were employed. View was lovely and the food varied and quality.What is the most stressful part about working at the company?I think the layout was a little stressful, with an open floor plan. The floors were nearly all similar and a tour of this building revealed an entire design boring and uninspiring and of course only in the companies colour scheme with lots of security. As headquarters of a main call centre, it was acceptable, and normal, but the setup did not really make mentally pleasant conditions for working. It did have a spacious indoor and outdoor shopping area nearby (the Poole Dolphin Shopping Centre) which made my time at Barclays agreable enough, I suppose. I think this place has now been shut or sold since!What is the work environment and culture like at the company?Not the best. Several members of the same families worked here, in senior management, everyone knew everyone, it felt a bit selective and stale. My trainer(s) were getting aggressive, as if that could improve my learning and relations with others. Intolerant of those who were not perceived as desirable and obedient customer service helpline people, like they were supposed to be, they did not like any individual style. I have had a few of these more repetitive jobs and was finding it hard to impersonate the unrealistic person they were expecting for the job, even if they were the employers and also had a job to do. They made me leave, but I could - 
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Great Benefits

Benefits are great. Workload is fairly high and due to nature of the work you do not have much flexibility. Team and other colleagues are very supportive.
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Overall rating

Based on 6,474 reviews

Ratings by category

3.8 out of 5 stars for Work/Life Balance
3.7 out of 5 stars for Salary/Benefits
3.5 out of 5 stars for Job security/advancement
3.5 out of 5 stars for Management
3.7 out of 5 stars for Culture

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