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Barnardo's Employee Reviews

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United Kingdom1,535 reviews

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4.0Work-life balance

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Very good. Would recommen to all wanting to make difference

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Great place. Everyday is different with its usual challenges however very rewarding. Training and cpd could be better but still good. Team are manager are very friendly
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Fun and interesting

Tasks are repetitive It did help having different things to sort through though Friendly customers Pay ok No progression Staff are nice but a lot of turnover
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Insights into Barnardo's

Based on 300 survey responses
What people like
  • Supportive environment
  • Inclusive work environment
  • Clear sense of purpose
Areas for improvement
  • Fair pay for job

Good for CV

Friendly and supportive staff. Opportunity to get experience in a wide range of things from the tills to merchandising. Freedom to design displays and work on face to face customer skills.
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Bad management

Back room was always a mess, workers were lovely though. Cute little shop, easy to manage, customers are lovely. Find a few little gems for yourself too!
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Good training and work

Great training courses once on the job but very poor induction. Good team and generally supportive. Pay not quite reflective of role but ok. Good annual leave
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It isn't a place to work I enjoy my breaks coffee outside on the bench watching the trains go by day by day I like to watch the aircrafts in the sky overall good place to work for
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Poor communication all round

Cliquey and full of gossips. ABMs don't like being challenged on anything and display very poor communication. Colleagues seem to think they know your decisions before you've even made them. I would go so far as to say the culture is quite toxic.
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Make sure when you apply that the store has a strong number of team members!

In my experience working with Barnardos, I have learnt and excelled a lot in 2 years, including learning shop and team management. However, paid management team numbers are sparse and there is not much cover for when things go wrong! Between September 2022 - February 2023 I hadn't had a free weekend day off, and we were without a shop manager for 6 months, all of us paid Store Associates having to manage the shop between ourselves. Our Overtime pay for Christmas was delayed for Winter 2022 and it took Head Office far too long to resolve our issues. Requires Lone Working on one day of the week - in a 2 storey shop with a warehouse upstairs!!...I don't regret my time at Barnardos, they do a lot of good as a charity, they have been some positives and the team atmosphere is mostly a great environment. I would say anybody who wants to work with Barnardos: it is a good TEMPORARY job to have if you want to learn Team Leading or Youth Working -- but don't make it long-term. Also, make sure the Barnardos store you are applying for is in a modest sized single storey shop!! Make sure there is a strong number of team numbers through the week before you make your application.


Experience being a keyholder member of staff, learning shop management, team leading, youth working, Pleasant work environment, meet variety of people.


Shops run on very little members of paid staff through the week, a lot of Lone working, no weekend days off for long periods of time, no bank holidays off, no work/life balance
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fun place

good and fun to work , friendly environment makes you feel like you are truly part on a family, good pay.
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Stressful but fun staff

Loved working with the team. But stressful not meeting targets and having management putting pressure on you to do well. While doors are not appreciative of you knocking at their door.
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Amazing place to work, great management lovely staff

I started as agency felt very welcomed and part of the team so passionate about the work we do, I have now been here nearly a year and ill am permanent.


Flexible, supportive appreciation


I dont have any
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Fun place really nice people

As it was a volunteer job I didn’t get paid but it was a good experience and the people are amazing and nice quiet place to learn new skills before getting a proper paid job


Short shifts, lovely people


Too many volunteers so had nothing to do
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No life/work balance

There is no work/life balance all workYou have to cover store or meetings even when you are on annual leave. You are expected to cover store on your day off. You don't get a weekend off unless you are on holiday.All higher management and other departments stick together so if you have a problem there is nobody to go to for support.


The job is rewarding.


Higher management are not supportive.
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Worse emploer ever

Taking advantage of people and their good hearts. Not paying for extra time and always required to do an overtime of course not being paid for it either. They make money out of hard work of people working on the shop floors.




Long hours, not paid for overtime
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Work hard, be nice to people and get supported by management.

I've worked at Barnardos Forster Square since they opened and we currently have an excellent team. Fortunately for the team, our former manager failed her probation period and we can all work professionally and competently now with the guidance of knowledgeable management . We work really hard to support the charity and we have a good laugh along the way and every day is fulfilling. Barnardos are a fantastic company to work for and they are totally clued up about how to run a successful shop. Only apply to work here if you are willing to work hard and be nice to people.


Knowing that your hard work benefits the lives of vulnerable children and the local community.


Tidying up after messy customers.
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Great people

Although a great Organisation with regards to the work and help provided to children and families, a lot more support and care needs to be given to staff, especially lower tiered employees e.g. salaries, workload, training need to be better.


Rewarding work; flexible working; caring environment


Stressful; long hours; large workload
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Absolutely dire, toxic workplace, unsupported, forced to Lone work during a pandemic. Ridiculous targets that were unattainable, constant badgering from line manager, no thanks given despite giving your all.


Great team


Awful support from uppers
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What a joke!

Colleges were catty even management would gossip to me about my colleagues... so unprofessional! On top of your job that's hard because you're on your feet all day and it's heavy work, there is not enough staff on and you're basically a support worker as some volunteers are abusive and violent. When I brought this up with management the volunteers are valued more because they're working for free. You don't get paid your breaks yet peer pressured to not take them. No time to do training at work so you're working at home. A what's App group means you're getting pestered at home. When a new employee or volunteer starts the rest of the team gets sent there details including there address when I brought this up with management I was told that's how they do things.
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Wiltshire short breaks

The company employs people who are dedicated to their work and passionate about children. Difficult work /life balance. Short breaks are often understaffed.


Can chose the hours


Often understaffed
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Productive and fun workplace

Great job good team . Working on the till and shop floor ,pricing goods. Varied throughout the day .Great place to work and meet lots of different people .
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productive and fun workplace

A typical day of work consists of three breaks such as lunch and dinner breaks. You have to do a shift there so that you know what to do.I learned how to engage with customers. The management is very helpful as the managers were not strict at all. The hardest part of the job was dealing with arguments.The most enjoyable part was meeting new customers.


meeting new customers


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Overall rating

Based on 1,593 reviews

Ratings by category

4.0 out of 5 stars for Work/Life Balance
3.1 out of 5 stars for Salary/Benefits
3.4 out of 5 stars for Job security/advancement
3.8 out of 5 stars for Management
3.9 out of 5 stars for Culture

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