Beach Retreats Employee Reviews

I worked for beach retreats for 2 years and the first year was great, the management was lovely and my boss looked after us all and always checked up on us to make sure everything was okay. In the second year she left and someone filled her position and the whole atmosphere changed. They stopped looking after us and just focused on the job getting done. they then started changing rota's so people started losing out on hours/ Giving them to their friends that they had worked with before. the hardest part of the job was probably getting a straight answer out of them. There were set rules then when no one would do them and it would be questioned, management made excuses as to why things weren't done. pay was ok.

Pros

pay was decent

Cons

management attitude to staff

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Housekeeping

Housekeeper (Former Employee) - St. Columb - 23 August 2021

Worked for Beach Retreats for 6 months was great to start with. Most housekeepers are great and you can get to meet some really good people. Some managers are great but others are lazy depends which area you work in. Communication is rubbish and shifts change all the time! It's zero hours which is great for flexibility and there are hours in the winter but management pick their favourites to work whether or not if they're good. HR won't want to help you if there's any issues don't bother asking them for help.

Pros

Flexible shifts good rates of pay

Cons

Bad communication, bad management

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A great company to work for!!

Housekeeper (Current Employee) - Newquay, Cornwall - 3 August 2021

I have been with Beach Retreats for around a year now and it is possibly the best job I have ever had. The staff (both housekeeping and management) are friendly and approachable. The rate of pay is excellent and you get a decent amount of hours. You are always kept in the loop with company updates and there are some good perks including a staff discount card, bonus scheme and staff referral scheme. It's a zero hour contract but this is generously compensated by the £12 per hour pay, staff pension and paid holiday as well as the flexibility to work around my home life. You also get to clean luxury sea front properties!! Couldn't ask for more really!

Pros

Excellent rate of pay

Cons

None!

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This is a hard job

Housekeeper (Current Employee) - St. Columb - 18 July 2020

Management and housekeepers are kept separate therefore management have no idea how hard housekeepers work or how stressful it is. No appreciation is given and training is non existent you are given to a staff member who has been there the longest and have a date with them then left to get on. No communication between them and us and directions to properties not given. Organisation poor

Pros

zero hours so can work when you want

Cons

Zero hours contract so they can pick and chose if you get any work. Hours not guaranteed

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Great company

Housekeeper/Cleaner (Current Employee) - Bude, Cornwall - 2 June 2020

Well organised, approachable, friendly and helpful staff. I have always enjoyed my work with beach retreats. Uniform and training provided and updated regularly.

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Great Company to Work For

Housekeeper (Current Employee) - Newquay, Cornwall - 11 February 2019

Beach Retreats is one of the best companies I have worked for. ALL levels of staff are really nice. The properties we clean are of very high quality so standards of cleaning has to high and you are trained very well for this. I would not hesitate to work for them, one of the perks is you get a staff discount card with GREAT discounts..

Pros

pleasant working enviroment

Cons

reduced shifts out of season

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Beach retreats - one of the best jobs I've been in.

House Keeper (Current Employee) - Watergate Bay - 5 January 2016

A typical day at work is routine. I clean in a systematic way. I have learned a lot from this job but the main thing is to behave and clean to an exceptional standard thatI have gotten used to. The management is brilliant I get on with the team extremely well and they've always helped me when I've had a minor problem. My co-workers are also brilliant, I've made friends through this job and it makes the day a lot better when you can have conversation during lunch. The hardest part of the job is probably time keeping, I'm a perfectionist so always go to the time limit allowed on the property but I like to make sure everything is up to standard. I enjoy working as a team in this job however I also work well on my own. When you work in a team people can check you've done your job right and there is a feeling of success when you have accomplished a day well.

Pros

Discount on places around Watergate.

Cons

Short hours/ seasonal.

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Contemporary Beach side holidays

Customer Relations Manager (Current Employee) - On the Beach, Watergate Bay - 9 October 2012

• Acting as first point of call for guests to answer general enquiries, respond to guest calls and follow up care• Management of 24 hour/ out of hours service for guests including arranging for contractors to attend call outs for emergencies• Deal with guest complaints to ensure prompt and satisfactory resolution• Work closely with Beach Retreats Reservations, Marketing, Finance and Administration to establish booking patterns, occupancy, competitions, property literature, owners statements• Constant training to update all Beach Retreats employees on our property portfolio which changes on a daily basis – attention to detail is crucial in effective property sales• Arrange property visits around reservations for routine decorative and maintenance work to maintain a properties 4 - 5 star status• Manage all Health and Safety through housekeeping and maintenance personnel which includes PAT testing, fire risk assessments, fire equipment checks, gas safety inspections and installing safety aids• Attend all Quality in Tourism inspections, process and distribute reports to owners. This includes following up suggestions from assessors in order to get a higher star status.• Conduct annual property inspections based on QIT criteria to ensure each and every servicing agent is following the correct policies and procedures set out by Beach Retreats and to ensure each property is selling what is advertising, are the guests expectations met and providing a detailed report on any advice which could help the owner improve the entire guest experience and secure consistent and higher sales -