Ups and downs
Was with the company a long time. Very loyal but company changed so much. No longer interested in employees or their needs. All about the needs of the buisness.
Sales Assistant in Harlow, Essex
It was nice working at bensons
The job was good from beginning it was fun working with sleepmaster but then when it merged things changed unknown things was happening to many orders and other things were not organisations.
Assistant Manager (Full Time) in Perth
Supportive work place
Bensons for Beds management are very approachable and helpful, they want you to succeed and give you the support to achieve this. The role is target based role and they give you adequate time from starting to build up product knowledge before giving you a full share of the store target.Each member of the team takes a turn doing late shifts and you will work most, if not every weekend, however they do promote flexible working terms so you can get 1 weekend a month off.
Customer Service Advisor in Huncoat, Lancashire
tiresome and draining
I worked in customer services at their Huncoat office most people are pleasant it is definitely the people in the office that make the job worth coming in fornow lets move on to the role the customer service role is at the least " intense " it's all inbound calls using a calling system call handling this is the system to where every second of your eight hour day you devote to Bensons is monitored say you log on a 9am prompt every second is taken into consideration the calls are literally one after the other 80 percent of the call are all off screaming angry customers customers who have had a poor experience or an issue with delivery such as a item arriving damaged. in the call you have to manage the customers expectations replace or advise using a 1990's teletext text based system which is difficult to navigate the training they provide is not in depth enough no long enough to give you a reasonable enough understanding of how you use the systems before you go live on the contact centre so a lot is learned doing but as I have mentioned the calls are intense you don't get the opportunity to learn no will a high rate customer understand you being " new " if they want big issues sorted for instance a broken bed replacing on a plus side there is a lot of support from certain trainers and some of the Team leaders but again expectation from the company is very high and they are pushed from their leader to get the best out of you so for example you been on a call a while that call be listened into and every call is monitored and of course after you have found your feet but quickly within a short space of time they're on you doing call observations and what codes you're in when you need for example two minutes to write some notes up you only get thirty seconds between calls then back in the queue so you have to put your self in another status for example admin but this then flags up on the managers and TL's computers and again they're on you. through my very brief time at Bensons in Customer service I worked with some nice people we had to be nice with each other or you'd literally cry the role though is a very different kettle and Bensons expect a lot out of a person it is emotionally destroying and as you would expect the company do not seem to value you as is the case with most big employers these days in these type of roles the roll pays a wage unfortunately does not get a lot better than that
Warehouse Operative in Huncoat
Terrible place to work, Dont care about staff only care about rushing a job then isn’t done correctly, stupid stupid place to work with no management system what so ever