benugo Employee Reviews
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Fun workplace
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The most useful review selected by IndeedBenugo was the first company to give an opportunity as a barista, was a very fun place to work for a young person, but now I don’t see there as a place you could progress much. My team leaders and managers were very nice and I enjoyed my time there.
Pros
Free meal, nice coworkers
Cons
No progression
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Disappointing
Kitchen Porter (Former Employee) - Milton Keynes, Buckinghamshire - 15 December 2022
I joined benugo 6 months ago after being sold the vision about the company and its reputation Throughout my time there very high turnover of staff who did not last longer than 3 months some staff members are fantastic and the some other staff members who did not pull their weight would not help It is very fast paced environment most of the time and most of the time I worked there we were constantly understaffed Management would only help when it is very busy they expect you to finish on time even it is very busy Same menu they may add a special from time to time Felt misled as well when it is £10 a pound I was told after 3 month probation and then told after completing flow
Pros
Free lunch
Cons
Stressful draining and misled plus no stability in some management
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Insights into benugo
Areas for improvement
- Support from manager
- General feeling of work happiness
- Energising work tasks
Never again
Team Member/Barista (Former Employee) - London - 27 October 2022
Worked here for almost a year changed 3 time in different cafes … didn’t get any better. Mangers are not the nicest… favouritism is bad there.. bad. Pay is horrible for what you have to deal with.. the manger yell at you make you work a lot when they don’t do anything. Getting a holiday or day off good luck with that. If your sick or something is not good with you they don’t care.
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Too many issues mails staff
Coffee Shop Manager (Current Employee) - Chelmsford - 11 October 2022
No help from the company no training provided and thing go wrong they blame you no structure no plan no investment in the staff and the pay is mediocre
Cons
9 hours with minimum staff
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Fast paced
Team Member (Current Employee) - Holborn, Greater London - 8 October 2022
Good place to be when not understaffed . Very fast paced, always something to do. Decent focus on progression in the company and decent management.
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Fantastic place, and I would highly recommend anyone to work there
Barista (Current Employee) - Cardiff City Centre, Cardiff - 1 September 2022
Really great place to work from the management, training, other staff members and the business itself is so clean and helpful. The management and team leader are extremely passionate on their jobs but providing their staff the best training as possible, always patient and trying to get the best of what each employee could be, also willingness to work any job no matter if its helping cleaning dishes to making coffee to help the business run even in difficult or extremely busy times, I would say the management and the team leader they're all a real benefit for the benugo branch. Myself, the only reason why I left as is that I was offered a better role in a different industry. The main things I loved about working in benugo is the encouragement in their progression of learning from every part of the business and that you don't feel afraid to talk about your own issues with the team of upper level employees. The team itself are very friendly and we all work as a part of a team which is why the customers always come back. If I wasn't offered a better position in a different company I would personal loved to progress within the benugo company.
Pros
Free lunches and coffees, patient higher employees, and improve skills in barista
Cons
None it is truly a great place
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The staff make the job!
Front of House Staff (Current Employee) - Edinburgh - 29 August 2022
Long hours, but the job was easy. Management did not train you, or even talk to you, so you learnt a lot from copying others. The other staff members made the job to be honest, they were all a good bunch.
Pros
free meals and coffee
Cons
long hours, sometimes without food
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Lack of management
Kitchen Porter (Former Employee) - Egham - 22 August 2022
Very hard to work at benugo Savill gardens no professional people no management nothing too much busy environment less people in team un professional team also not paying sick leave location very far from public transport
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Pros and cons
General Manager (Former Employee) - Bath - 9 August 2022
I would say that it was a great place to work but considering the amount I had to do I definitely deserved more money. Rather than just running a cafe, I was also running events and also organising them, there were never enough hours in a day to get everything done. Also having to cater to not just the companies wishes but also the client who we rented the space from made the job very difficult as both had different visions and knowledge of the industry. Finally finding some sort of balance was achieved but not fully which made things difficult. More corporate than you would realise. Supplier issues also and although given the freedom to experiment, not a lot stuck. Considering the companies size, getting any sort of new equipment was always a struggle and resulted in far too much money being spent to fix rather than replace. My manager was amazing and work life balance otherwise pretty great. A few tweaks and this would be a great place to work for The long run. Shame it did not happen whilst I was there but I wish them the very best.
Pros
Day shifts mainly, great manager, great team
Cons
A lot of work for the salary you are on (my site in particular)
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Fun workplace depending on where you work
Barista/Team Leader (Current Employee) - London, Greater London - 5 August 2022
Lots of different workplaces and different atmospheres. If management is good and organised, everyone can work together, get the job done and have fun while doing it. But like I said very dependent on location and manager. Shift pattern changes depending on site so it’s hard to keep track of your hours.
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Jobs at benugo
Alright for students
Team Member/Barista (Former Employee) - Oxford, Oxfordshire - 11 July 2022
Old management was great but once they left the new manager had no clue of how to operate things and treats employees unfairly. Overall not bad plus you get free drinks
Pros
Free drinks
Cons
Rude customers
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Fun place to work
Barista operator, food and drink preparation, serving customers (Former Employee) - Glasgow - 8 June 2022
Loved working there, staff and management were lovely, good work/life balance, always accommodating if you had any issues, made sure you got your breaks
Pros
Breaks, good team vibe
Cons
None
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Hard and difficult
Team Member (Former Employee) - London - 29 May 2022
Its really difficult to do a full time job which starts at 6.00 am daily. Benugo always use lower manpower than requirement. The company focuses on only making money.
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Buen ambiente de trabajo
Muy buen ambiente de trabajo y buena gestión por parte de los encargados
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Productive and fun
TEAM MEMBER (FOH) (Former Employee) - London South East, Greater London - 18 May 2022
A great first jobs but they require you to work nearly all Saturdays which leaves you with no social life and your availability are two random days in the week. The management are quite nice put I’d say the processes and of the job should be more clarified as you are just thrown into the job with no training. The pay doesn’t mirror the work you will have to put in either.
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Team member
Team (Former Employee) - London, Greater London - 14 May 2022
Serving customers, taking orders, checking the products displayed. Supportive work environment for learning. Training in food safety provided and mental care provided.
Pros
Free lunch
Cons
Long-hours shift
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Extremely busy and stressful
Team Member (Former Employee) - London, Greater London - 13 April 2022
A working place where extremely busy and understaffed so the work environment can be stressful and tired. However, my manager and my team are friendly.
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It was ok
Food and Beverage Assistant (Former Employee) - London - 27 March 2022
It was a good work place however it was fustrating i had to do the dirty work without getting trained in other sections whilst every one else was getting trained
Pros
Free lunches
Cons
tiring
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Don't pay properly benugo-London Zoo
I don't recommend this place, as the job description is not accurate. Mainly clearing, instead of serving food, as there it is more self-service I would say. Manager cuts hours short if quiet, which isn't fair for people who traveled so far. London zoo BENUGO DOES NOT PAY ACCURATELY, AND THEY CHANGE YOUR TIME ON THE TIMESHEET ACCORDING TO THEIR OWN ACCORD, even if its wrong and you worked extremely hard. very selfish and pay is rubbish.
Pros
free lunch for staff
Cons
wrong pay, hours unexpectedly reduced, boring
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Ambiente di lavoro affascinante
Cameriere di sala (Former Employee) - Greater London - 16 March 2022
Giornate di lavoro mediamente lunghe con molti commensali, svolto però all'interno di un locale pittoresco con un ambiente lavorativo stimolante e con margine di crescita non indifferente.
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Nice place with nice people but poor pay
Barista (Current Employee) - Oxford, Oxfordshire - 13 March 2022
The work environment can be stressful with it being busy and this has been exacerbated with staff shortages due to COVID. However, my manager and everyone on my team are super friendly and easy to work with. With the demands on all members of staff, I feel it's unacceptable that they do not pay a living wage.
Pros
Friendly environment, free lunches
Cons
Poor pay
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Ratings by category
3.3 out of 5 stars for Work/Life Balance
3.1 out of 5 stars for Salary/Benefits
3.4 out of 5 stars for Job security/advancement
3.3 out of 5 stars for Management
3.5 out of 5 stars for Culture
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