Work wellbeing score is 67 out of 100
2.9 out of 5 stars.
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Bespoke Health and Social Care Employee Reviews

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Location
United Kingdom127 reviews

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2.8Work-life balance
3.2Pay & benefits
2.7Job security & advancement
2.8Management
2.9Culture

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Found 127 reviews matching the searchSee all 130 reviews
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Great pay but employs anyone (even without training) no management support or respect for the client.

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Looking after a client with spinal injuries. No support from management when problems arise. Best part is feeling you have helped someone to live their life at the best possible.

Pros

N/a

Cons

Management & training
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Official response from Bespoke Health and Social Care

20 October 2023
Thank you for taking the time to leave us some feedback. We are sorry to hear this is the experience you’ve had with Bespoke and would like to emphasise that this is not what we strive to achieve. To support us in resolving this, please email feedback@bhsc.care with more details so that we can come to an appropriate resolution.

I learnt a lot about complex needs but felt under valued

What is the best part of working at the company?They do not care about staff or service usersWhat is the most stressful part about working at the company?Communication is very poor between managers What is the work environment and culture like at the company?Not caring about carers or service users needsLack of communication What is a typical day like for you at the company?Stressful and a feeling of dread before every shift
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Official response from Bespoke Health and Social Care

1 November 2023
We are sorry to hear that this is the experience that you had with us, and we appreciate you taking the time to provide feedback. We would be grateful if you could contact us with more details so we can better understand how to avoid situations like this moving forwards. Please email feedback@bhsc.care so we can direct your complaint to the correct person and explore this further.

Insights into Bespoke Health and Social Care

Based on 57 survey responses
What people like
  • Supportive environment
  • Clear sense of purpose
  • Fair pay for job
Areas for improvement
  • Sense of belonging
  • Support from manager
  • Trust in colleagues

Good pay

The pay is good,love that you get trained regularly and it’s a fun job to do,expect that you have to wait for days to hear from management ,they are trying but can do better.
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Official response from Bespoke Health and Social Care

1 November 2023
Thanks so much for taking the time to leave feedback of your experience at Bespoke Health & Social Care. It’s always great to hear when we’ve got things right and we really appreciate your kind words.

Good Pay however Poor managment

Very decent pay and convenient weekly pay. However no support from management. Members from hire up tend to leave their jobs frequently. Management barely support with training.
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Official response from Bespoke Health and Social Care

27 September 2023
Thank you for taking the time to leave us some feedback. We are sorry to hear this is the experience you’ve had with Bespoke and would like to emphasise that this is not what we strive to achieve. To support us in resolving this, please email feedback@bhsc.care with more details so that we can come to an appropriate resolution.

Okay

Good work life balanceCommission structure is unrealistic due to many factors being our of your control Good pay Not much of an induction process however this has got better
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Official response from Bespoke Health and Social Care

27 September 2023
Thanks so much for taking the time to leave feedback on your experience at Bespoke Health & Social Care. It’s always great to hear when we’ve got things right and we really appreciate your kind words.

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Really disappointing company who do not support staff

Was hesitant to join as it was a zero hour contract, but I was assured by the care manager I would be guaranteed 36hrs a week without a problem.Biggest lie ever , I had a weeks work then nothing more!! Really disappointing company I would avoid working here if possible as what they say and what they do are two completely different things.

Pros

Pay rate

Cons

Long hours, no communication, false promises
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Official response from Bespoke Health and Social Care

27 September 2023
We’re sorry to hear you didn't enjoy your experience with us. We always seek to provide an outstanding experience for our clients and employees, so we are really disappointed that, this time, we have missed the mark. We’d really appreciate it if you could email feedback@bhsc.care with the full details, so we can explore this further.

Lovely family

I was very fortunate to work with a lovely family that I got on with very well and also worked with some very good carers. I was always paid properly and on time if I wanted any extra shifts, this offer with available, quite often the worst thing about working for Bespoke, what’s the management it was very poor communication that led to a lot of confusion.

Pros

Always paid on time

Cons

Poor management, leading to miscommunication
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Official response from Bespoke Health and Social Care

10 August 2023
Thank you for taking the time to leave us some feedback. We are sorry to hear this is the experience you’ve had with Bespoke and would like to emphasise that this is not what we strive to achieve. To support us in resolving this, please email feedback@bhsc.care with more details so that we can come to an appropriate resolution.

Deceptive

Deceptive, be careful because there may not be a job for you after you are offered one.I didn’t even get started because I wasn’t given a start date. Even after many phone calls and emails.They replied to none STAY AWAY. The only good thing was the interview it was done remotely so I wouldn’t have to see their faces

Pros

None

Cons

Management will not return your calls
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Official response from Bespoke Health and Social Care

15 May 2023
Thank you for taking the time to leave us some feedback. We are sorry to hear this is the experience you’ve had with Bespoke and would like to emphasise that this is not what we strive to achieve. To support us in resolving this, please email feedback@bhsc.care with more details so that we can come to an appropriate resolution.

Decent

My experience at bespoke has been great personally because I have a set rota. However can’t say much for my friends who were only getting 10 hours a week.
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Official response from Bespoke Health and Social Care

25 April 2023
Thank you for leaving this review, it’s always great to hear the positive impact our teams are having, and we appreciate you taking the time to feedback to us.

Don’t work for this company

Management are awful. I never even met my manager. The working conditions are very bad and there is no support off anyone. If you have an issue about anything there is no one to support you. If you want an honest review just dont work for this company.

Pros

Nothing

Cons

Everything
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Official response from Bespoke Health and Social Care

22 February 2023
Thank you for taking the time to leave us some feedback. We are sorry to hear this is the experience you’ve had with Bespoke and would like to emphasise that this is not what we strive to achieve. To support us in resolving this, please email feedback@bhsc.care with more details so that we can come to an appropriate resolution.

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Useless

Can’t think of anything good to say. It took months to get through compliance and was fed lies after lies and they don’t look after clients well. Bit of a shambles

Pros

Nothing

Cons

No support
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Official response from Bespoke Health and Social Care

20 January 2023
Thank you for taking the time to leave us some feedback. We are sorry to hear this is the experience you’ve had with Bespoke and would like to emphasise that this is not what we strive to achieve. To support us in resolving this, please email feedback@bhsc.care with more details so that we can come to an appropriate resolution.

Good pay, that's a only good thing!

Unfortunately they are not caring at all the management, no respect for clients or staff, no response to calls, when answered normally answered with either no care to the problem or too bust to listen to the concerns, very poor training with no support when you are new to the package and expectation to cover more and more shifts.Pros okay pay.Cons 13h shifts throughout the day with little to none brakes.If something happens where staff need support or client, we'd call the manager for help almost always told I can't help or I don't know..manigment is absolutely useless. When staff didn't turn up for shifts we where stuck for an extra 2-7 hours on top of the 13hour shift jue to not finding someone to come in, manigment wouldn't even come to release us from the shift.We would get told off for calling after 6pm (just needed some support) but would be told off.8 months of working there I only seen my manager 2 times.

Pros

£12ph

Cons

13h shift on site not allowed to leave at all.
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Official response from Bespoke Health and Social Care

3 January 2023
We are sorry to hear that this is the experience that you had with us, and we appreciate you taking the time to provide feedback. We would be grateful if you could contact us with more details so we can better understand how to avoid situations like this moving forwards. Please email feedback@bhsc.care so we can direct your complaint to the correct person and explore this further.

Dreadful company

Poor salary, uncaring management, no respect or compassion for clients or staff, no response to emails or texts, very poor training with no support when you are new to the post, an expectation to cover more and more shifts with no thanks or remuneration. I am so grateful I no longer work for this company.

Pros

None

Cons

Very poor management, low rates of pay, long hours
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Official response from Bespoke Health and Social Care

9 December 2022
We’re sorry to hear you didn't enjoy your experience with us. We always seek to provide an outstanding experience for our clients and employees, so we are really disappointed that, this time, we have missed the mark. We’d really appreciate it if you could email feedback@bhsc.care with the full details, so we can explore this further.

Poor management

Poor management. Awful pay. No room for progression, minimal training opportunities. Complete lack of support and on call never available when needed.
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Official response from Bespoke Health and Social Care

1 December 2022
We are sorry to hear that this is the experience that you had with us, and we appreciate you taking the time to provide feedback. We would be grateful if you could contact us with more details so we can better understand how to avoid situations like this moving forwards. Please email feedback@bhsc.care so we can direct your complaint to the correct person and explore this further.

A very rewarding job

The job itself is very rewarding. For the most part Bespoke is a great company but there has to be some improvements made as soon as possible as far as management go,not getting a reply to texts,emails or phone calls for 3+ weeks is unacceptable. I asked for a bit more flexibility around my children/home life and it was like talking to a brick wall, no help at all! which led me to make a decision to leave the company and my package (which I LOVED working for) there is also a lot of favouritism going on between carers and their managers.

Pros

Learning new skills and develop great bonds with clients

Cons

Management and flexibility
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Official response from Bespoke Health and Social Care

22 November 2022
Thank you for taking the time to leave us some feedback. We are sorry to hear this is the experience you’ve had with Bespoke and would like to emphasise that this is not what we strive to achieve. To support us in resolving this, please email feedback@bhsc.care with more details so that we are able to improve.

Avoid at all costs 5* Liars

If you don't have a soul and you can't do a good day's work perhaps this is the company for you. You will work every hour until you burn out.The best thing about the job is you have more brain cells than the management team put together and you don't even need level 3 in adult social care for that!
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Comment

 – 6 January 2023
I would kindly ask you to remove this review. We are Bespoke Care & Support Service limited in Huddersfield. A small family business. We do not hire personal assistants and we do not cover cumbria.

Good communication

Been working here 2 years and over last 6 months improved so much with better communication and responses and including staff in discussions Now have regular meetings, newsletters and supervisions
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Official response from Bespoke Health and Social Care

14 November 2022
Thanks so much for taking the time to leave feedback of your experience at Bespoke Health & Social Care. It’s always great to hear when we’ve got things right and we really appreciate your kind words.

Ok to work for but disorganised at times

Management were lovely at first but once you tell them no to covering a shift they can turn funny with you my manager was lovely but had quite a few managers covering north east didn’t know whether you were coming or going at times sending different Rotas out etc sometimes 4 different ones!
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Official response from Bespoke Health and Social Care

9 November 2022
Thank you for taking the time to leave us some feedback. We are sorry to hear this is the experience you’ve had with Bespoke and would like to emphasise that this is not what we strive to achieve. To support us in resolving this, please email feedback@bhsc.care with more details so that we can come to an appropriate resolution.

Nice environment

Nice environments and staff are always supportive of one another. Management always supportive too. Usually feels like a real team effort. Rewarding to help others meet their targets
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Official response from Bespoke Health and Social Care

30 August 2022
Hi, thanks for leaving this review, it’s always great to hear the positive impact our teams are having, and we appreciate you taking the time to feedback to us.

Always do what they say

Care jobs are about what you make them, what suits one person will not suit another. My experience of this company has been fantastic, I'm bank staff and I'm always offered shifts in advance without any pressure. I have constant access to training, on call are exceptionally helpful and the managers are available, do what they say they will. They only have one package in my area and the supported hours are mainly afternoon/evening or I would happily work for them full time.

Pros

Lots of training

Cons

Your own responsibility to take a break, leave the client unsupported
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Official response from Bespoke Health and Social Care

23 August 2022
Thanks so much for taking the time to leave feedback of your experience at Bespoke Health & Social Care. It’s always great to hear when we’ve got things right and we really appreciate your kind words.

The worst

I have working in care for 3 years now,And this is the worst care company. The management don’t know how to run a care company. Been sent to a hospital without a dbs. The only good thing is the pay per hour but not worth it as the management will damage your mental health.
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Official response from Bespoke Health and Social Care

23 August 2022
We’re sorry to hear you didn't enjoy your experience with us. We always seek to provide an outstanding experience for our clients and employees, so we are really disappointed that, this time, we have missed the mark. We’d really appreciate it if you could email feedback@bhsc.care with the full details, so we can explore this further.

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Overall rating

Based on 130 reviews

Ratings by category

2.8 out of 5 stars for Work/Life Balance
3.2 out of 5 stars for Salary/Benefits
2.7 out of 5 stars for Job security/advancement
2.8 out of 5 stars for Management
2.9 out of 5 stars for Culture

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