Better Healthcare Employee Reviews
United Kingdom20 reviews
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No support, lacked adequate training. Do not take safe guarding serious they turn a blind eye. whistle blowers are treated unfairly. its an agency so hours are scarce with minimum wage. spent more working for the company than I earnt, travel expenses, training, and clothing. the office couldn't run a monkeys tea party and blame its support workers and carers for the office failings. Lacks in data protection willingly and often sends emails which include the email addresses of every support/care worker, often lie to customers and to its support/care workers. Would NEVER hire them to care for my loved one, would NEVER recommend them. Glad to be out.
I was a temp worker and that gives me the opportunity to gained more experience through working in a varied work settings. Also working for different organisations. Better Health care created a learning and development opportunity for there employee
An agency that gives you bare minimum training especially for invasive tasks like cleaning a tracheostomy all you get is a half an hour talk and a printed out presentation and told you then have the training required to do this. You can go weeks waiting for a shift close enough to where you live and when you are on shift you are usually left on your own to look after quite a few residents.
They are very understanding they work around you,you get given a fair time to be with the patients given 3- 4 days training at the start and training throughout the work as the clients you are given they will give you the right training for that client
I really liked and was excited to start with better healthcare, but straight away I was met with safeguarding issue’s, get used a lot by this company, they get you to sign a contract on your training which if you leave within 400 hours you have to pay for all the training you have had, so your stuck for six months, you have 5 minutes between calls, so they give you clients from anything from 5-40 mins walk, I know as I’ve done this many times. Big gaps in days or so full on you don’t get a break. they punish staff, if you don’t jump when they say or you have any personal things happen in life they will give you rubbish hours, they cause more stress then care to both carers and service users, lots of people are leaving as they have had enough, they underpay wages so you have to keep on top of that and if you email they don’t even bother replying a lot of the time. Broken promises, all this company cares about is money. I don’t know how they are still operating and lie to both staff and clients which is quite infuriating and awful.
Clients are nice
Client's paperwork would not be upto date, they do not make staff complete training to begin with them & they provide live in care packages! They seem to deliver carers to clients & hope that it fits? If you become unwell on your clients site no cover will ever come! They mislead, under plan & excuse their behaviour even if that means blaming you. No support, little information, one place did not have daily log sheets & logs kept were minimal - guessing clients needs is unacceptable. Better Health Care does not do what it says on the tin!
None that i can think of?
A great company to work for, great management, friendly and professional company, unfortunately I am a single parent with no family to help, and had people let me down to enable me to cover weekend work so had to leave a job I loved
Friendly, professional company
No child care so hard if your a single parent with nobody to help
Don’t waste your time with this job. Bedford branch are rude they don’t listen to you or your concerns. They ignore emails and miss bits of your pay and I still haven’t received money I am owed from months ago. They send you to a call then send you to another call 20 mins away then send you back to a call down the way you was at in the first place so you are driving up and down all around everywhere ruining car tires and you don’t get near enough money back for petrol you have spent money on e.g. spend £35- £40 a week and only get £20 petrol back. You don’t get paid per hour as they say you do you actually get paid per house which means £4 per house and don’t get paid travel time apart from your 20p a mile petrol money. So basically if you get 7 people on your run you’ll only get paid £27 which is really no point. Aswell as that staff are leaving very fast. It’s a joke just don’t bother with working here. Plus if you start you can’t leave for 3 months otherwise they charge you £££ for the training. You tell them you can only work 2-10 pm or 7am-12 and they will add extra people onto your rota and will go way past the times you told them you can work till. Evening shifts I have finished at 12am quite a few times as they add people onto your rota and tell you that you have to do it. I recommend going with a different care company never this one.
My typical day would be visiting clients in their own home, who have different conditions. Disappointed that the management does not keep to their promise of hours that I needed. Few hours do not pay the bills, was promised full-time hours. Training was nothing like I have had before. Only three days, trainer nice but training not giving enough support. Felt very let down with office, not giving enough information when visiting new clients, No care plan, no information, leaves you looking unprofessional. They also never follow up my worries with a client, leaving me looking like I am not helping the client. This care company have a lot to learn about looking after its staff. Clients have told me that carers never stay long and feel let down by the company and they never get the same person long. They also feel they are not listened to as well. I know this because I have reported problems and not been followed up. Makes me look bad with clients family.
None with company, lovely people to look after
Long shifts with travel not being paid for, emails are always ignored, holiday requests never accepted, and no regular work. Nothing good about working for this company (especially this branch), however the clients are quite nice but that’s usually the case with any care company.
Long shifts, poor management, low pay, no regular work
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