4.1 out of 5 stars.
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Bobbi Brown Cosmetics Employee Reviews

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United Kingdom40 reviews

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3.6Work-life balance

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Good company if your looking to work in retail beauty

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Part of the Estée Lauder company’s so had great benefits like discount, head office and a strong company structure. Unfortunately same with any retail, work life balance is 0- personal 10-to work!
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Loved working there shame they hired bullies

I was badly bullied by one girl on counter and the area manager which is a shame because I loved my job, hr didn’t seem to help me and clearly I couldn’t go higher than the area manager so felt like I needed to leave!


Staff store and products on training


Long hours
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Insights into Bobbi Brown Cosmetics

Based on 8 survey responses
What people like
  • Supportive environment
  • Clear sense of purpose
  • Ability to meet personal goals
Areas for improvement
  • Sense of belonging
  • Ability to learn new things
  • Trust in colleagues

Friendly bunch

Fair company to work for, good training, good discounts, basic rate of pay, working weekends isn’t great but it’s retail. Lovely account manager and regional manager
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I enjoyed my 2 years working at flag ship London stores for Bobbi Brown. However I was very young and luckily had no financial responsibilities at the time which worked in my favour as the pay was terrible for full time work in central London. The cost of my travel alone took a massive chunk out of my income and there would have been no way I could afford to pay my living expenses had I not been living at home at the time.


Product gratis every year and access to the Estée Lauder Staff shop


Can work late into evening depending on which store you work in
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Good while it lasted

I started working for Bobbi a long time ago so I grew with the company, unfortunately for us they opened a free standing store in our area so there was bound to come a time when one of us had to go, so bit by bit the counter and staff was reduced till we were then taken out of our department store :( sad story but I had some amazing times working for this company and met some great people!


The people and the ethics


Job security (retail in general is doomed)
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Positive, Teamwork, Quality

I’ve worked at Bobbi Brown for 1.5yrs now. The new education team are lovely and down to earth, making training days interesting, inclusive, immersive and fun. The products are high quality and popular for bridal makeup. The brand ethos is about enhancing your features and natural beauty rather than creating a mask with makeup.
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Amazing company

Amazing brand and amazing company, creating amazing experiences for all clients, ensuring targets are achieved on a daily basis, training given on all new and existing products, really good company discount!
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Fun and creative

Enjoy coming to work everyday and each day is different. Love my team and love the culture! everyone is really supportive and is a satisfying job. Just wish we were paid the living wage! had to get a second job to cover the petrol to get to this one
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Don’t do it

Don’t do it - it’s awful! They treat staff very bad there is no progression and they have no idea about you personally they just think of you like a little fish in the sea that makes them Money and they pay you pennies
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Fun work place

A typical day would include taking make-up appointments, a lot of practical makeup application on clients and selling. Great to learn new makeup skills and get very good practice. My colleagues were great to work with, more like family. The management is ok, in the beauty retail industry it's not uncommon for them to hardly be on the shop floor because they seem to spend all day every day "doing paperwork" (which takes the rest of us about 1 hour to complete). The training and perks of discounts are good.
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Fun place to work

The team are lovely! If you have to travel far to get in the pay is not always worth ow much it costs to travel. Not much advancement in the brand unless want to become a manager of a retail store.


Good discount on all estee lauder brands


Long hours with travel, not amazing pay
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Fun place of work

Met some amazing girls working at Bobbi, all so fun and friendly unlike some other counter brands. Great way to build up experience and get to know products and working with different skin types/tones. Perfect brand for starting out in makeup.


Discount on products


Working weekends
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excellent company

great company to work for, friendly management and staff. Excellent training events. Good incentives set for targets. Great discounts. Encouragement given to progress within company.


good discounts
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Fun work place

Provide artistic makeup sessions and training to customers. Demonstrate the proper usage and application of different products. Guide customers with choices to meet their needs
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Bad HR and Management

I work for Bobbi and am currently trying to leave, the management and HR are really bad and am currently having serious issues with my management. You're just a number for management unfortunately and not a person.
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Awful company to work for!

Bobbi Brown would be shocked at how the company is being run at the moment. Illegal activity was carried out to ensure I was managed out of the company for someone else's gain. Absolutely disgusting and their pay is just shocking. Estee Lauder as a company pay awful considering the things we have to do within the retail industry.
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Meet great people and gain makeup experience

Working at Bobbi Brown was, and I can say this for all the girls, a disappointment. The management ignored our problems and the fun was taken out of the daily routine. I was initially really excited to join a brand that I have grown up with and heard so much about, but came out of the job wishing I had chosen another brand. My goal was to progress within the company and hopefully gain knowledge of the business side, however all the girls I started at the counter with have now quit due to an unhappy work environment. Unfortunately the best thing about working here was the discount and the amazing girls I met.




Unrealistic expectations
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enjoyable but stressfull

retail hrs are long and the days are tiring, learnt a lot about make up and manament experience. Student based city so lots of small sales, higher manament put strain on you and work becomes life.




retail hrs
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amazing brand, not amazing salary

if you get a good store and a good team it makes a huge difference to how much you will enjoy this job. the training is amazing at head office in london and i learnt a lot from this brand in terms of make up application and skincare ingredients and skin types. the discount for brands owned by the company as well as its own is amazing! only downside is salary isnt great compared to other brands and commission isnt amazing either. very high sales targets (store dependant) and people tend to move on when they realise there isnt a lot of room for progression so not much for salary increase either. overall an enjoyable job though.


amazing discount on brand owned companies, amazing people, store discount dependant on store, make up experience


salary or commission not great, not much room for progression
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great people

loved the people however things could of been handled better in terms of my contract therefore I was left to. feel like a spare part just filling in the gaps for someone else
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great company

highly recommend. I have been in the company for 7 years and have happily worked my way up into higher management. Great company to work for, very rewarding.
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Overall rating

Based on 185 reviews

Ratings by category

3.6 out of 5 stars for Work/Life Balance
3.7 out of 5 stars for Salary/Benefits
3.4 out of 5 stars for Job security/advancement
3.6 out of 5 stars for Management
3.9 out of 5 stars for Culture

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