Booking.com
3.7 out of 5 stars.
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Booking.com Employee Reviews

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Booking.com is probably one of the most organised companies I have worked for. The CEO really cares about the company and the management is the greatest I have seen so far in my career. I just think that the pay could be better but given the fact that there are so many benefits I would still recommend working at Booking.com. A lot of the daily task consist of on call customer service and email customer service. there is a strict shift pattern so you should choose wisely what time you want to work.
Pros
Free lunch, travel discounts
Cons
the scheduling can change any minute, no holidays in the high season
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Great company to work for. A lot of support and training provided. Fun and engaging culture and management are real people not corporate robots, they are very understanding.
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Amazing training, team.. everything! You can feel 100% good working here. Really good benefits, awesome management, they will help you always in the best way for you. If you have the oportunity join to them! I can´t wait to come back.
Pros
Amazing people
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Very fun place to work.Encouraged to make decisions off of our own backs, within guidelines.Support from other colleagues was always available.Amazing benefits and team building outtings
Pros
Free Lunch. Monthly company parties. Yearly company meetings/gifts
Cons
Can become stressful during peak travel times ie. Summer
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Poor Management, all the staff are not people, but just numbers for the CEO and higher management.Free lunches and coffee are pros, however if you to go back to school where you have to ask to go to the toilet, feel free to apply
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I'm glad that I have worked at Booking.com I was able to learn a lot of new things, meet wonderful people and help a lot of customers. You were required to update your knowledge by attending regular training in order to help customers with the best possible manner, strengthen your work ethics and wellbeing. I definitely recommend working for Booking.com to friends and family and whoever wants to work for a company that values the hard work you do. Thanks
Pros
Free breakfast, great pension scheme, staff discounts on company's services, casual dress code, fun company events and lots of valuable knowledge to learn for free
Cons
You're required to work nights and weekends for some job roles.
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Very strict-no working culture. If you make close friends at the office you have to report it to HR Like germans in the 30s 40s .They made 1000 people redundant and 12 hours before making payments for the packages signed, they said there was an error to the agreed calculations, they adopted a new formula lowering the earnings per weeks and reduced packages by 25%.
Pros
None
Cons
Long shift when compared to other companies.
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You are simply a number for this company. There's no much appreciation unless you exceed the unrealistic targets. The company has changed a lot and there's no fun any more in the office because you simply work like a robot non stop. The air condition facilities are very poor in the Cambridge office, many people suffered from colds and laryngitis.
Pros
free lunches, great events, good people to work with
Cons
Long hours, poor working conditions, poor management, unrealistic targets
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Started in 2015 and the management was excellent first two years and collapsed! The salary is good. The culture elements they announced, do not really match with the real work life.
Pros
Free lunch, good salary, parking place
Cons
poor management, stressful environment
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I enjoyed working with booking.com. The interview process was quite straightforward and interesting. You will first take a test to test your language, then there was an on-site problem solving lving exercise and lastly the interview. The management was very professional yet helpful. Oh and all the colleagues are super nice, friendly and supportive.
Pros
Everything
Cons
Nothing
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Great place to work Fast paced Target driven You can track your performance analysis Use the reports to improve work productivity Training was on going and dynamic The CRM software was excellent Easy to understand in solving tickets Emails, chats and phone calls
Pros
Great work environment, supportive teams
Cons
KPIS but I loved them
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Good company to work on, a lot of benefits, there is nothing to complaint about. The London office is amazing and it's a good place to work. If you work into the customer service you have possibilities to evolve after 1 year for other positions.
Pros
free lunches, accommodation discount, quaterly bonus, social events, team outing, paid overtime
Cons
no cons if you are doing a job you like
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I worked there as a team lead the culture was very poor and highly unprofessional. Aggression, insubordination, work avoidance were common. On the other hand there were some really cool people there and I was paid very well.
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It looks like a very young, modern and colourful company. Offices nicely decorated, free organic fruit, one paid party per month... It seems like the dreamt company where they promote friendship and "solid values" and a career development. I worked in UK and other countries where this company have offices. First thing to say, there are 2 kind of workers considered for them> Customer services agents and all the rest. While Agents from Customer Care does a very hard work, the company considers them the last and least important workers in the company - unless the ones hired through a 3erd companies *EPS- that are not only low paid for the same work but are completely left apart without tools or proper support, specially in countries where the wages are very low. Welcome Globalisation when makes legal to take advantage of politics for profit! After 8 years in the company I can confirm that the only positive is the money paid, but this does not cover the constant humiliation as worker. The lack of professional preparation from the very first level of management to work with people is so disturbing, that you end up wishing your direct manager is your friend or you will be suffering until death - your will is ruined and your professionalism too, if not your personality. Actually, it is very obvious that if you do not have friends within management, no promotions will ever happen. Further more, if your manager is not your friend, you may be penalised for stupid things and your bonus will be affected; personal opinions to evaluate your behaviour will come into - more...
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The pay and bonus system, as well as holiday and sickness policies, are excellent. Health care scheme, cycle to work scheme, quarterly bonuses... Overall it was a good work experience for such a big company, they tried to keep employees motivated with workshops, monthly parties, team outings etc.
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Excellent company to work for. The work culture is amazing, the team I worked with was very supportive and positive in any situation, willing to help all the time and the benefits the company provide is exceptional! Loved it!
Pros
wage, benefits and work culture
Cons
Na
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You can see that most of the other reviews here talking about the management level because basically it's a mafia , you wouldn't get any promotion or develop your career there if you don't know someone from the management level or recruitment team, so they promote employees internally most of the times based on the connections and relations, you can see many unqualified managers and supports, not to mention the racism where some employees from certain countries or ethnicities can't see them as managers no matter how qualified they are.
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did not get the opportunity for growth as the position was never available and the training to achive them was minimum and even tho we hit targets we did not get the chance to apply
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Loved working at Booking.com. Really good place to work. Really nice people working over there. The Night Shift is AMAZING! Managers are super nice. LOL
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It's impossible to develop a career. The job is alright, if you are out of uni and need job or long term unemployed or new in UK. Too many hard to hit targets.
Pros
Free lunches, terrible coffees, tea bags, once a month party to get drunk, quarterly team outing
Cons
Difficult to reach KPIs, work pressure on agents, you are just a number, that needs to get the target.
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The pay and bonus system, as well as holiday and sickness policies, are excellent. Health care scheme, cycle to work scheme, quarterly bonuses... The team leaders do not receive proper training on new procedures but are supposed to train their teams on them... this can cause problems and friction at times. Overall it was a good work experience for such a big company, they tried to keep employees motivated with workshops, monthly parties, team outings etc. Would recommend, easy job for what you get.
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