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Booksy Pay & benefits reviews

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United Kingdom28 reviews

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4.0Work-life balance
4.2Pay & benefits

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Excellent first few weeks at Booksy

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Having joined the company as a Customer Success Onboarding Agent a few weeks ago, I am yet to experience anything to fault. Management and staff are extremely welcoming and the role is enjoyable. The work/life balance is excellent and I'd definitely recommend Booksy to anyone looking for a social, driven team.


Social life, working hours, lunch breaks, benefits
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Biggest mistake of my career

When I joined the team, the UK team was very small. As time passed and the company grew it became more and more clear that management couldn't care less about us or even the company itself, only themselves. From being called an "Overhead" by the sales manager, who has countless HR complaints against them, to being called a liar by the country manager directly to your face when trying to raise your concerns with them. On top of that, god forbid trying to improve any broken processes as you will be disciplined while at the same time have your work taken by your manager to make themselves look better to their superiors. Avoid like the plague if you can.


There are genuinely lovely people trying to do their best.


Unrealistic expectations from staff, little to no support once you're in the role, constant lies from management about opportunities and training.
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Official response from Booksy

21 September 2020
Thank you for your review. We are sorry that you feel there were issues during your employment with us.Booksy takes its staff wellbeing and job satisfaction very seriously as per our company value of “people first”.The company has grown rapidly since it was founded and we have reached extraordinary milestones with the help of our amazing team. Our management team is incredibly dedicated to ensuring that our employees have ongoing support and access to various channels including HR if they feel the need to address any concerns. As a part of a wider global company, we are constantly improving our processes and we value any input from staff members, we even actively seek our staff's opinions through using various platforms. Praise is given out regularly and fairly and we pride ourselves in having a rewarding culture which includes global recognition and team achievements which are celebrated frequently. As we continue to grow, we are always providing regular training and advising employees of new opportunities for progression within the company. Please feel free to get in touch if you wish to discuss any of these points further.We wish you the best of luck for your future endeavours.

Insights into Booksy

Based on 4 survey responses
What people like
  • Ability to meet personal goals
  • Trust in colleagues
  • Sense of belonging

High Staff Turnover

Booksy was once a nice place to work for most, however they have dramatically come to a point of high turnover of staff by employing anyone who will be willing rather based on their character or skill (Normally at a higher salary than the current staff). Most staff won't stay longer that 3-6 months due to the unrealistic expectations for the wage. I didn't stay long due to unrealistic expectations of my role.


Coffee machine


wage, management, equipmement
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Official response from Booksy

17 September 2020
Thank you for taking the time to leave your review. We're sorry to hear that you felt the expectations of your role were unrealistic. Booksy UK has grown rapidly since it was founded, and we pride ourselves on giving our employees the chance to participate in additional projects, to develop their skills, knowledge base and demonstrate that they are team player. Whilst these additional projects are by no means obligatory, we are proud to say that the majority of our team have gone above and beyond to develop their role via this means and have received promotions thereafter, based on their participation and involvement.We’re proud to say that our staff turnover remains low, most recent hires and newest employees are either those who have joined due to the incredible growth of the company and openings of completely new roles, with those who were replacing existing roles, have now been with us over a year now, alongside our many staff that have been with us since the beginning.Our recruitment process is very fine tuned and we employ people based on many different factors, character and skill being the highest.The salary that Booksy offers along with the commission and bonus package are carefully considered dependent on the above factors, and heavily rivals all other businesses in our sector and area. However we must stress that People First remains our core value and we do not offer higher salaries to new team members than that of our existing, loyal staff members. Please do feel free to get in touch should you wish to discuss further.

Great job satisfaction , Passionate team

Working at Booksy has been an amazing journey. Not often you get a chance to be selling a product with such a huge win win, I have personally witnessed many Merchants being overjoyed with how Booksy has raised the bar in their salons and Barbershops, better organised, getting new customers from the app, having more time for their families and down time knowing with full confidence Booksy is taking care appointments 24/7 even when they are at sleep. In sales always breaking open new introductions hard work but highly rewarding when the job is done
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Great fun to part of something growing so fast

Having worked for lots of startups before it's been fun to work for a company on the next stage of the journey. Is it perfect? No. Is it a bit rough around the edges? Yes...but that's part of its charm. The management are clearly passionate about making a difference and voices are genuinely listened to (both the customers and staff). Anyone can raise their voice and make a difference in the global business. You have to be very self motivated as the work isn't man-managed. So if you are someone that needs to be told what to do all the time, then this wouldn't be the right company for you. But for those that can handle this freedom, it's worth the reward. Add to that free food, prosecco on Fridays and days out on the company and it's a fun place to feel valued.
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Quickly gone downhill

Was a great environment when I joined, good salary, high expectations but reasonable and all help was provided if needed to meet your KPIs. After new management joined quickly went downhill and soon there was no advancement opportunities, KPIs were unreachable, staff were expected to work overtime and workloads tripled. Soon staff were being fired all over the place, no job security and no staff make it past 2 years with the company.


Reasonable salary


Overtime is expected and management don't care about staff
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Official response from Booksy

16 October 2019
Thank you for your review, although I am glad you were happy at Booksy to start with, I am saddened to hear that you became unhappy with the new management. There are several advancement opportunities within the company as we are doubling the size of our workforce by next year, this would give ample opportunity for the right member of the team to progress. We most certainly do not dismiss people from the company unless we deem it absolutely necessary. We have a structure that we follow strictly to give employees the chance to improve on any issues/ drawbacks they may be having. Besides – we invest in people by training, supporting and guiding people to be the best they can, therefore it would be counterproductive to fire employees without a truly good reason. KPIs can sometimes feel unreachable, but the company has targets and management are there to support if people are struggling. I wish you all the very best in the future.

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Overall rating

Based on 44 reviews

Ratings by category

4.0 out of 5 stars for Work/Life Balance
4.2 out of 5 stars for Salary/Benefits
3.9 out of 5 stars for Job security/advancement
4.1 out of 5 stars for Management
4.2 out of 5 stars for Culture

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