Happiness score is 50 out of 100
3.5 out of 5 stars.
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Boots Careers and Employment

Work happiness

Scores based on about 650 responses to Indeed's survey on work happiness
Do people feel happy at work most of the time?
Do people feel their work has a clear sense of purpose?
Do people feel they are appreciated as a person at work?

About the company

  • Company size
    more than 10,000
  • Industry
    Retail & Wholesale
  • Headquarters
  • Link
    Boots website
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Explore Boots

38,494 reviews
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1,528 jobs


Salary estimated from 351 employees, users, and past and present job advertisements on Indeed.

Rating overview

Rating is calculated based on 4.8K reviews and is evolving.



Customer Advisor in Surrey
on 1 July 2022
good for a first job
friendly colleagues - good sense of team work busy environment with lots of seasonal staff who come and go. management were able accommodate with suitable shift times especially when in school or uni.peak periods such as Christmas are extremely fast-paced and were often stressful as there was not enough staff however, lots of opportunity to do overtime during the rest of the year.
Sales Assistant in London, Greater London
on 4 July 2022
Fun but stressful
It was okay but was not for me I wanted a different career than retail. It’s good for those starting out in the beauty industry though. The pay is okay and so are hours
Optical Consultant in Maidstone, Kent
on 3 July 2022
If your face doesn't fit they won't like you. Management is awful, talk to you like a child. Had to leave early one day due to a family emergency got pulled in the office the next day and was told it can't happen again.
Customer Service Advisor in Nottingham, Nottinghamshire
on 1 July 2022
Stressful workplace with no progression, completely understaffed
I worked at the Boots Head Office for 2 years in the call centre as a customer service advisor. There is high turnover rate for a reason, customers are given free reign to absolutely abuse staff. It was common to see colleagues in tears because of the customers.During the pandemic the way customers vital prescriptions were managed was a complete shambles.Management did nothing for the support of the staff's wellbeing. There were not enough staff to cover the ridiculous workload. The company should resolve the issues with the website and order/delivery service so that the call centre wasn't bombarded daily by irritant and cruel customers.Be ready to take a minimum of 60 calls per day and to be an angry customers punching bag. You are as what management called "the front line" basically cannon fodder.Work here if you absolutely have no other choice, but don't stay for long, get back on your feet and find something else immediately.
Customer Advisor in Glasgow, Glasgow
on 30 June 2022
one of the better retail jobs!
Enjoyed working here but was unfortunately let go when covid first kicked off. Good pay, nice team and thoughtful managers. Shifts were long but always felt worth it afterwards. Open to some flexibility with your shifts and often gave back to their staff for hard work.

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Questions and answers

People have asked 250 questions about working at Boots. See the answers, explore popular topics and discover unique insights from Boots employees.

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Interview insights

Insights from 3.9K Indeed users who have interviewed with Boots within the last 5 years.

Average experience
Interview is average
Process takes about a day or two

Interview questions

I was asked my date of birth at the end of the interview. I’d just turned 40. Then never heard from them again.

Shared on 25 May 2022

Whether I was looking for a job or a career? If I could name a Boots brand? What is my availability?

Shared on 25 April 2022

Tell me a time you helped resolve a difficult situation within your team

Shared on 23 March 2022

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