If you want to see the world it is a great job, the salary these days it is not great but all depends from your personal circumstances and how much you need to live on

Pros

World travelling, Fun

Cons

Tiredness

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Hard work bad management

Cabin crew inflight service leader (Former Employee) - Lhr - 6 January 2023

It’s very difficult managers hard to get hold of roster changes and frequent cancellations without notice. The salary is unsustainable for living in London yet you have to live close to lhr as there is a lot of short haul with 5 am starts essential to be a car owner unless you want to spend money on taxis.

Pros

Car park lhr

Cons

Some long days

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Insights into British Airways

Based on 239 survey responses

Areas for improvement

Support from manager
Trust in colleagues
Sense of belonging

stressful and feel unappreciated

Front Line Staff (Former Employee) - heathrow - 28 December 2022

management have ruined a good working culture and company over the years they ripped up a solid core of values and integrity. there no support from management and they treat you as a number.

Pros

staff travel

Cons

paid and condition

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Worst managers ever

B1 ENGINEER (Former Employee) - B1 ENGINEER - 18 December 2022

Very difficult company to work , micro management kills all the experienced aircraft engineers , plus the division between the english and foreigners , i wouldnt recommend this company for experienced engineers , even after several years of duty they trying to get a rid of you with the worst way .

Pros

non

Cons

micro management, no respect for the experienced engineers.

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Terrible

Interim Global Inventory Manager - Customer Proposition (Former Employee) - London - 9 December 2022

Had high hopes for working at BA but didn't last long. Terrible manager, not enough training and Terrible culture. Awful place to work. Several people supportive but rest unhelpful, untrustworthy and rude. In meetings all day return to desk to face several hundred emails and then try to actually get work done.

Pros

Free flights

Cons

Culture, manager

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World’s Favourite Airline

Cabin crew (Current Employee) - London City Airport - 27 November 2022

Working at London City Airport for BA Cityflyer as Cabin Crew . Training is very intense. Support and help given to everyone on course to succeed and pass the course to gain your wings . Flying on Embraer 190 aircraft serving uk and European destinations for mainly business travel

Pros

Travel perks and locality

Cons

Part time work advertised however not available

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Very tiring

Cabin Crew (Current Employee) - London, Greater London - 25 November 2022

Fatigue is a real thing.Roster is awful, salary not great either Job is not worthy your methal and physical health.Amazing colleagues tho.As an very experience crew I wouldn't recommend this company.

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Not for fathers

Flight attendant (Former Employee) - Heathrow t5 - 20 November 2022

Job is no good if your a single dad, company comes first in all aspects, manager of the team I was in really couldn't of cared less aslong as I was in work. Job itself was great the other people around helped me more. Team work etc was great

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decent place to work

Telesales Advisor (Former Employee) - Manchester, Greater Manchester - 16 November 2022

all ok to work here depeends which department you work in staff benifits are good also with business class flights. Hours are ok with working on compressed so that means you get 3 days off but more hour in the day. You can seem to climb the ladder well also. In a nice location aswell based in didsbury. Staff are all really nice but sometimes you can get the difficult calls coming in. Even in disruption

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Bad company especially the leadership

Air Cabin Crew (Former Employee) - London - 10 November 2022

Don't waste your time leadership not to be trusted they'll lay you off with no pay a disgraceful company best to work elsewhere without the toxic fumes .

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Jobs at British Airways

See more jobs

Customer Experience Representative

Heathrow

30+ days ago

Cabin Crew Administrator

CityFlyer - Cabin Crew

London

1 day ago

Customer Research and Insight Analyst

Heathrow

2 days ago

Can be tiring

Cabin Crew (Former Employee) - United Kingdom - 30 October 2022

All the colleagues are very nice but can be really tiring due to working unusual hoursIt takes a long time for changes to happen, unions are toxic to each other Overall it’s a great job if you live near the airport, because commuting can be hard

Pros

Cheap tickets, days off during weekdays

Cons

Long hours, stressful

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A lifestyle.

Customer Service Leader (Former Employee) - London Heathrow Airport, Greater London - 29 October 2022

A dream job but very hard work. A thirty year career allowed me to travel worldwide, work on various aircraft and gain skills that will forever serve me well.

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Soul stealing job

Social Media Executive (Former Employee) - Newcastle Upon Tyne - 29 October 2022

It may sound nice to work here as if you want travel benefits go for it. However, very very poor management, young people in management who just aren’t cut for the jobs. The job is boring, stressful and you have some one watching you every second of the day to ensure you’re working so don’t take too long at the toilet or you will be questioned. I would not advise anyone I liked or valued to apply for British airways. Very poorly ran call centre.

Pros

Lunch vouchers, and some days home working

Cons

Inflexible hours, poor management, will take your soul

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Ambiente laboral amigable

Aircraft Maintenance Engineer (Current Employee) - Barry - 28 October 2022

Valoro las instalaciones, entrenamiento, beneficios

Pros

BENEFICIOS EN FREE TICKETS

Cons

SALARIO

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Looks fun on social media, exhausting behind the scenes!

Cabin Crew (Former Employee) - Gatwick Airport - 28 October 2022

The training process is intense and stressful. Then you start flying and go brain dead as the day to day serving customers food and drink is pretty much all you do. Can be very stressful in Economy as the product they offer is so poor. Can be very embarrassing sometimes handing out the food.

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Pandemic

Customer Service (Former Employee) - Heathrow Terminals 1, 2 & 3 Station - 27 October 2022

VR enough said Expect a reorganisation and reapplication of your job every 2yrs Shame it’s changed it’s long term vision and heritage of being a proud British company

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Dreadful Company to work for

Sales, Service & Retention Dept (Current Employee) - Newcastle upon Tyne - 3 October 2022

A company still trading on past glories. No investment in systems, working environment or their staff. Restricting earning capacity by stopping you calling your regulars and commissions reduced since I started from 1.25% to 0.3%. Thats is £1250 commission down to £300 for every £100k brought in. Sales incentives where you can literally win a bar of chocolate or 15 minutes toil. Yes COVID has had an impact, but company has recently returned to a profit and yet paying lowest commission rates ever. Staff travel is there, but if you are not earning money, how can you afford that, especially given current climate. I have been very successful there, hitting targets given but have NEVER felt so undervalued. BA wants to be seen to be a great company to work for, but they have a chasm to cross before they get anywhere near that. Tragic really as it should be such an amazing place to work.

Pros

Free Parking

Cons

Everything else, pay, systems, environment, meaningful recognition, the list goes on.

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Employees are what keep you here

Customer Service Advisor (Current Employee) - Newcastle upon Tyne, Tyne and Wear - 28 September 2022

Employees support and help each other. Salary does not reflect work load. Great staff benefits for travel. Long working hours. Training is very intense

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Good lifestyle

Cabin Crew (Current Employee) - Gatwick - 26 September 2022

Really friendly base, you meet lots of different people and travel all over the world, it can be tiring but it’s something you get use too and it’s definitely worth it

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Company has deteriorated

CABIN CREW (Former Employee) - Cabin crew - 22 September 2022

Was a fantastic company to work for. Now it’s all about shareholders and a race to the bottom. Reduction in wages and increase in hours. They have no respect for employees.

Pros

Travel the world

Cons

Long hours. Not work life balance

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Toxic working environment

Customer Experience Representative (Former Employee) - Heathrow, Greater London - 8 September 2022

Micromanagement of employees and favoritism between colleagues which makes the culture toxic. Hardest part of the job is the long hours and the most enjoyable parts are the salary and staff benefits.