British Airways
Happiness score is 59 out of 100
3.7 out of 5 stars.
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British Airways Employee Reviews for Flight Attendant

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Flight Attendant321 reviews
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3.4Work-life balance

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Fun workplace but you are just a number

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As it is such a huge company you are just a number. Management isn't the best and can be insensitive. Like any other big company their focus is what is best for the business. Employee satisfaction is unfortunately always secondary to this. Great colleagues and fantastic benefits, poor salary.
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Hard place to work

Benefits aren’t that great and no appreciation from the management and managers even when you go above and beyond. You had no support from management, always quick to throw staff under the bus even when it’s not their fault

Pros

Traveling the world

Cons

Salary
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Insights into British Airways

Based on 164 survey responses
Areas for improvement
  • Support from manager
  • Trust in colleagues
  • Sense of belonging

Fabulous being part of a diverse corporate company … interacting with people of the world is wonderful!

Having been an employee over the years it’s been a pleasure being part of the British Airways family .Of course no company is perfect and we have faced economic challenges as well as sometimes affected by the world’s geo political moment ,ie the gulf war ..leading to cost cutting measures that have impacted on our ability to maximise our customer service delivery There have been some managers that have lacked ethics and morals in their engagements and responses to crew ..including me and sometimes I have felt commodified .Yet I look at the bigger picture and how I have benefitted as an employee from the airline .Despite this ,it’s an absolute pleasure interacting with customers internationally and doing my best as part of an onboard team to respond intuitively to their needs .We don’t as airline crew always have the exact tools to fulfil our roles ..(it has been uncomfortable being in these situations crew involvement in strategic decisions should arise more often .financial constraints leading to product compromising or missing .In spite of the aforementioned there’s been opportunities for promotion ,working in other areas of the business on secondments or in addition to my usual role .The pandemic brought nervousness regarding our job security like most other airlines and as employees we were stressed to the hilt having to go through a rehiring process …..yet I am thrilled to be here ,enjoying a role that’s etched into my heart .Thank you BA
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A unique job that takes to all corners of the world

Cliched but this is a dream job... with some caveats. You meet the most amazing people, the crew become your family (I mean you'll sit on a jump seat and you'll open up and reveal some of your deepest thoughts and secrets to another crew member, despite meeting in the briefing room moments ago and at the end of the trip you feel like buddies for life nothing, most likely never flying with them. I like that it forces so to be so open and receptive as you only have a few hours to get to know each other.The job itself is fantastic, one day in South Africa, the next in Dubai, with a few tough multi-sector euro-tours thrown in to keep you on your toes. When you're first let out into the cabin after training, it can seem daunting, but you'll quickly get into the swing of things with the training and guides available. I must say though that this job properly isn't for everyone. Firstly I say that it isn't a job, it's a lifestyle because you can't come back from work and switch it off, plus jetting off to all parts of the world will make you pretty tired. And it might impact your social life a bit; being unable to plan events too far ahead with any certainties Having to get up at 3 AM GMT after hours of sleep and jump straight back into work and function can be tough on occasion. but it's all worth it. As you will see some pretty amazing places and have some wonderful experiences that you can treasure. Peppa Pig be purple
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Bad Management

No work life balance anymore. Management don’t care about employees at all, no support. Constantly spoken down to when asking for help. Sickness management is awful
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Not worth the time applying for it

Unfortunately British Airways post pandemic isn't a company I'd recommend my friends and family to join. They clearly showed publicly that they do not value loyalty of staff. In fact they see loyalty as increased costs. So there seems to be a desire to maintain high turn over as a result of dissatisfaction at work / unreasonable working condition. Pay for new recruit is poor and career progression prospect is poor. The new CEO is good. I have faith he is trying to improve working conditions but frankly it is a little too late. The damage has been done. I really feel like the inevitable high turn over of unhappy staff will be detrimental for the future success of British Airways as it will lead to higher shortages of manpower, more delays, more unhappy customers choosing to go elsewhere.

Pros

It's a job.

Cons

As above
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It's all gone very wrong

Former blue-chip premium carrier now laid bare by driving down costs to the detriment of everything else. Management largely semi-competent and obsessed with 'Dashboard' compliance over the real world. Poor industrial relations. Largely disaffected workforce. Looking for a quick staff turnover by making it a difficult place to stay for too long. Really best avoided.

Pros

Staff travel.

Cons

Combined longhaul/Shorthaul flying with minimal time off.
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No

I left 30 years ago- the company has and was, back then inclusive and fab to work for. I had to leave because I got married and had a family. My cabin crew years showed me the world. Though I didn’t appreciate it at the time, it granted me so many life changing experiences
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The smile in the aiiles

A typical day at work would be organised methodical and practical. With a safety meeting with your in - flight manager.I learn to be a flexible person getting on with different crew every day. I learnt to be safe and friendly. Management was always thorough and considerate and put us in the suitable workplaces that we fell into. To give a great serviceworkplace culturethe hardest part of the jobthe most enjoyable part of the job
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Great people and great customer

Not every day was the same the staff were great and the customers were great too 99.9 % of the time .If you’re looking to meet new people and see the world British airways is the company and it has given me a lot of life skills

Pros

Flexible

Cons

Long hours
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Great career as cabin crew

Very professional airline, I was very proud to work for them only leaving to retire. I’m trained in first class service as well as club class & traveler plus & travelerWe are also trained in Aviation medical, fire fighting, and emergency procedures all of which are at the highest standard

Pros

Wonderful destinations Intelligent skilled crew members

Cons

Lifestyle change, must be dedicated to the airline
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Management are the worst. A lot of stress in your role. Lack of support!

Awful company to work for. If you’re thinking of applying, DON’T. They do not care about the staff or personal issues you may have. Offer no support. Over worked.

Pros

Travel and see the world Different full time and part time contracts Colleagues

Cons

Salary Pay Hours Management
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Great role ruined by poor management

Working as a flight attendant is amazing and with BA you get to see the world as we have so many routes on our network. Over the past few years salaries have been cut severely and sometimes our allowances do not cover meals when we are away from base. Management onboard is hit and miss, some amazing and some shockingly poor. Higher level management the worst you could imagine.

Pros

Great crew, good routes

Cons

Salary, management
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Fun place to work

I worked for BA for 38 year’s both as ground staff & as Cabin Crew. Saw many changes in that time. Overall I had a fantastic experience, it was the people. We call it our BA family. Have met lifelong real friends & have seen the word - well not all of it, but overall a great place to work & I will miss it when I leave in December.

Pros

The people & lifes experiences, seeing the world

Cons

Long hours, jet lag
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Longest career ever!

Being a flight attendant for BA is a great job and if it wasn’t for my health issues I wouldn’t have ever left! You got to try it while you’re young! Later on in life it might become too tiring!

Pros

Seeing the world, crew, time off

Cons

Tiredness, health issues
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Company don’t care about its cabin crew

I’ve been at BA now for over 3 years. At the beginning I was incredibly excited to begin as it’s all I ever wanted. Now after 3 years I can’t say I enjoy the job nor do I like the company.They treat cabin crew like dirt. I’m full time (100%) and qualified… I make an average of £23,800 no where near what they advertise. The company always ask of us but never reward us. Rosters are never on time and are unstable. No way to contact scheduling so pretty much no control over roster. Sickness levels are a joke and tightly controlled and you will be told off for going sick. Some month I got barley over £1,200. Pilots are treated like gods. For example on short haul they get meals provided both ways whereas often there’s only 1 or 2 hots for cabin crew on a Larnaca and back.Trying to take annual leave when you want is impossible and don’t expect Christmas’s off. Management is useless. The Crew Success managers are useless as are the DOMs, and offer no support. The company don’t offer support and really don’t care. I’d strongly suggest you look at other airlines or one that’s actually treats it’s cabin crew decently.

Pros

Good staff (cabin crew), decent staff travel, nice meals if you get one

Cons

Long hours, no control over rosters, management don’t care, awful salary, bad sickness policy, constant threats from the company.
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Not for the fainthearted.

I am a people's person and as such I enjoyed the actual job of having been a cabin crew for British Airways that I persevered for 21 years. A credit to my tenacity that I lasted that long. The first 5 years was great as the management at that time cared somehow for its employees. The second half of my career was absolutely awful as cabin crew were expected to constantly apologise to the customers on most flights as hard products were always lacking especially the premium products and food choices. Passengers were treated as cash cows and workers were treated as work horses. Should anyone want to work for BA, bear in mind that you are likely going to be exposed to toxic fumes/contaminated air. Please do not take my word for it. Research, research research because this is going to be brushed under the carpet by BA. Cabin crew can become very ill from the toxic fumes. Although it can be detoxed painstakingly so long as you know how. The detox cost is very expensive too. The effects of the toxic fume exposure can be very debilitating for years and in some cases sudden death. In most cases, the symptoms of brain fog, joint pains, flu-like symptoms are sadly put down by customers, in most cases by pilots and cabin crew alike as jetlag.

Pros

Travel, see places.

Cons

Management, aerotoxins, jetlag, be ready to apologise to customers.
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Lifestyle role

Many ups and downs with management and therefore job security over the years. However it was a job I stayed in for 22 years only leaving for personal reasons and long to go back

Pros

Travel, flexible, days off, experience, people

Cons

Management
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Great to see the world and meet people

Excellent training opportunities and advancement.good discounted travel. Uniform provided. Nice environment to work. Meet loads of people. Fair and reasonable employers.
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Poor management

It used to be a great place to work. It has been poisoned by greed and lies by management. Came redundancies all handled terribly by management. All .done by. Email, cold, impersonal, unprofessional

Pros

Travel and see the world and colleagues

Cons

Weak, predatory management that feeds on the weaker
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Productive and Fun

British airways us a great company to work for .I had a lovely time working with them and really glad I was able to work for one of the best companies
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Overall rating

Based on 1,369 reviews

Ratings by category

3.4 out of 5 stars for Work/Life Balance
3.5 out of 5 stars for Salary/Benefits
3.3 out of 5 stars for Job security/advancement
3.1 out of 5 stars for Management
3.5 out of 5 stars for Culture

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