British Gas
Happiness score is 39 out of 100
3.7 out of 5 stars.
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British Gas Careers and Employment

Work happiness

Scores based on about 117 responses to Indeed's survey on work happiness
Do people feel happy at work most of the time?
Can people generally avoid feeling stressed at work?
Do people feel they are achieving most of their goals at work?

About the company

  • CEO
    Jana Siber
    approve of Jana Siber's performance
  • Company size
    more than 10,000
  • Industry
    Energy & Utilities
  • Headquarters
    Millstream Maidenhead Ro...
  • Link
    British Gas website
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67 jobs


Salary estimated from 7.1K employees, users, and past and present job advertisements on Indeed.

Rating overview

Rating is calculated based on 1.1K reviews and is evolving.



Csa in Leeds, West Yorkshire
on 21 September 2022
Not bad place to work. Most departments are doing nowt whilst others are working like dogs. Nothing ever changes. Off shore does easy work whilst UK picks up the complaints
Engineer in Lancashire
on 16 September 2022
Busy, but very enjoyable
Good place to work. I enjoyed traveling across the north west instead of staying in the same spot everyday. Pay is also decent. Can't fault the job at all.
Customer Service Agent - General Enquiries / Billing & Accounts in Cardiff
on 14 September 2022
Lied To From The Start | Poor Management (Team Leaders) | Targets
My job is a Customer Service Agent on General Enquiries, applied as the job advert stated finishing at 5pm Mon-Fri working from home, with once a month attendance at Cardiff office, what a lie this was!! We were/are lied to constantly from the start and Management / Team Leaders deliberately hide the truth from you, then give you bad news at the last minute.Team Leaders are not honest, not transparent, not approachable, and most importantly they need to be trained on how to line manage people. They seem to be put in the positions without the qualifications to back it up nor the basic skills.Training needs to be changed completely. The systems are shockingly bad, they need updating and fixed, its ridiculous. To top it off you are constantly monitored and pressured to 'wrap' calls quickly; and scored down for the most ridiculous things.
Customer Resolution Agent in Leicester
on 4 September 2022
All about targets, not about quality its about quantity they rather have the customer on hold but wrap and AHT should be in limits. register most calls as complaints for targets. WFH, attend office once a month, Very stressful when ask for help advised to check knowledge hub, fast paced, no support. Use a system called salesforce, very intrusive, Salary may attract to apply,but not worth the stress.
Service & Repair Engineer in Midlands
on 30 August 2022
Once a great place, but now a waste of space!
If you are thinking of working for this company as an engineer...or indeed if you are working as an engineer for them already ask yourself why! You already have the skills to work for yourself. This will mean you reap all the rewards that your hard work deserves. The management are not interested in you as a person. You are just a money making cog in their ever increasing profit. Focus is always on performance (money you've made the company by what products you have managed to hook or by crook) rather than doing a job well and making the customer happy, as was once the way they worked. Management structure has changed time and time again. There are now 'team' managers with little or no man management skills. They are great at dotting I's and crossing T's, and figure juggling, but very poor in real management areas.A once great company to work for and be proud to do so is a shadow of itself. A successful selling culture determines whether you will be liked, successful and tolerated by management. Work life balance is a phrase they love to use, but the reality is different.Caring for the well fare of employees and especially those that suffer with mental health issues is something they profess to care about. The reality is they will single you out and bring attention to 'poor performance' as a reason to make you feel unwanted, and your services unrequired.Top end management have no idea as to the local level management and the way they treat individuals. Have they ever followed up on why engineers have left them over the years?Fixing boilers and getting heating working was once a priority......but that is a thing of the past!

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Questions and answers

People have asked 39 questions about working at British Gas. See the answers, explore popular topics and discover unique insights from British Gas employees.

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Interview insights

Insights from 307 Indeed users who have interviewed with British Gas within the last 5 years.

Average experience
Interview is average
Process takes about a week

Interview questions

I really can't remember being asked anything unusual.

Shared on 4 April 2018

Can you work in a team

Shared on 20 November 2017

Why do you want to for our company

Shared on 4 November 2017

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