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3.6 out of 5 stars.
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British Gas Employee Reviews

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United Kingdom1,253 reviews

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3.5Work-life balance

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Numbers driven

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Worked at British Gas for 3 years. Drive you into the ground, numbers numbers numbers. Salary is good though as well as benefits.Scope to upskill also
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There are far worse places to be.

What is the best part of working at the company?Having stuck with the company 42 years, with many ups and downs. Overall I was happy to be there, decent pay ,leave and a lot of good people. Not to mention a fair pension.What is the most stressful part about working at the company?Time allocation for some off the work could be stressful, especially when extra travel was needed.
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Stressful and micromanaged

Too many weekends expected and no flexibility which in turn creates poor work life balance. Too many jobs also expected to be done every day causing poor customer experience.
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I would never encourage anyone to work here

What is the best part of working at the company?Nothing I can’t wait to find a new position What is the most stressful part about working at the company?Continually being monitored about how much time you are on calls What is the work environment and culture like at the company?Terrible working conditions for many What is a typical day like for you at the company?Call after call and expect to be targeted on complaints
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Decent pay

Decent pay in comparison to similar jobs, plus a good commission. Systems out of date and somewhat poor management. Occasionally opportunities for career progression and/or secondments.
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Insights into British Gas

Based on 227 survey responses
Areas for improvement
  • General feeling of work happiness
  • Energising work tasks
  • Trust in colleagues

Decent money

Decent money.... But ever changing job have to jump through hoops to keep meeting targets that change every month.... Also went through redundancy 3 times
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Quite fair, not too many calls friendly people good work place culture happy to help. Always overtime, management nice and helpful. Administration work
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Constant Change

Working for the company for several years and everything is always changing, down to management to procedures, targets. One day departments are here, the next they’re not. Employees opinions don’t count and the business would rather save money pushing vital services off shore. It use to be an enjoyable place to work with great management and people but everything has changed in the last few years for the worst.
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Productive fast paced

British Gas is not a bad place to work at, it’s fast paced and are expected to do a of work to hit targets other wise you’ll be penalised. Managers keep on top of you about everything and you have mange pretty much everything by yourself.
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The company doesn't care about there staff it's just corporate greed all about the profits not abo

The company don't care about there staff especially with mental health problems no support or help just penalised it's all about profits and sales corporate greed no care for staff at all
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Comissioning issues

Smet2 commissioning issues on Arquiva network are regular lots of black spots in areas and cellars Targeted on completion rate even tho you can need jobs raising due to smart docs not on headend coms hub replaces take forever and need multiple jobs raising and ctap is not protected best off just cancelling them down as take way to long Make good money on ctap when jobs comission go to plan
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Under staffed

Over worked and under paid. Expect to work weekends, bank Holidays as they are classed as normal working days or else 20% salary cut.If anything goes wrong the engineers are the first to blame. If there is an issue the management are quick to blame the engineers or find out what more they can do.Engineers have sales targets for products they have little or no knowledge about.
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easy job, low experience managers

Its a clicky if your face fits type of place, a lot of bullying.Its an easy job, data input, answering calls, basic it and customer service skills are all that is needed


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Biggest mistake I made

What is the best part of working at the company?Buying shares from your salaryWhat is the most stressful part about working at the company?Management at BG is toxic at bestWhat is the work environment and culture like at the company?Toxic environment If your face fits then fine otherwise managers treat you like dirtWhat is a typical day like for you at the company?Stressed out and never appreciated
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Customer Resolution Agent

The sysyems at wrok break every day and it is impossiuble to complete basic tasks. You are marked on whether someone calls back but when the system does not work they have to call back and then that is somehow my issue when the IT people do not seem to know what they are doing.They have implemented a new computer system that does not work at all and is not ready for use. The only thing that works is taking payments. Changing details or do anything else always leads to have to raise an IT iusse and the cae is then left in your pile for you to handle but you are barely given any time to complete them. They make you ask every customer to leave a score for the company on every call which is ridiculous and then your bonus is based on thatThe most embarrassed i have ever been in a job because I cannot help customers do the most basic things. Today i could not raise a form to get someone to help because even the form did not work. I really wanted to like this job but there is no support for any issue you have and you are told raise a form which today does not even work.I spend my day apologising because of how terrible the system is and leaving people on hold while i desperately search for a solution which is always raise a from. The aforementioned form that today is also broken.They care more about Ofgem than they do their own customers because having to make repeat calls to a customer service line that has a 45 minute wait just to change a small detail is ridiculous.


Its mon - fri


The computer system and total lack of support.
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Hard work, read these reviews

Seems like a good company, but also seems like you are constantly managed to hit targets and upsell. Interview seems really tough. Think about it before applying.
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Busy work load

Colleagues and teamLeaders very supportive but hard to meet targets. If you can meet targets eligibleFor bonuses etc. Opportunity for growth in your career
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Stressful job can’t do nothing right! Stats driven even down to how long you are on a call for! Company changes so many things employees can’t keep up Processes change weekly. Systems slow nothing works
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Good place to work for

Good place to work for except they are very strict with kpis and alot of other stuff is uncontrollable with regards to time spent on the phone and staying on calls long after your work day has finished.
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Great place to start

Very good training especially if you are new to the industry. Less workload compared to other firms. Good work life balance. But be prepared to sell boiler leads and other products in addition to your technical role
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No one cares about the voice of the company

You really don’t get paid enough over the pressure over KPI’s and managers giving you new job roles every month. The fact our bonuses relied on if the sales team could sell a customer a product after we transferred them is a bit of a joke. They like to act like it’s good pay and you have all these benefits but it’s literally minimum wage. They give you new jobs to do every few months , which inevitably piles up but your pay doesn’t? Minimum wage to do my job AND 2 other peoples? No. The managers and uppers make decisions that are not possible for us to do/don’t actually work but they don’t care about our opinion. They don’t listen because we’re beneath them but we’re the voice of your company. We’re the people the customers actually speak to. A little more respect and a pay rise is due in that job. It’s incredibly draining. You hardly get trained in anything and they get angry when you don’t hit unreasonably high targets. The ONLY good thing about this job was that i could work from home.
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Overall rating

Based on 1,341 reviews

Ratings by category

3.5 out of 5 stars for Work/Life Balance
3.8 out of 5 stars for Salary/Benefits
3.3 out of 5 stars for Job security/advancement
3.2 out of 5 stars for Management
3.4 out of 5 stars for Culture

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