volunteer in Tamworth, Staffordshire
Busy but nice people to work with
Volunteering for British Heart Foundation is great way of gaining confidence, didn’t realise how in depth running a Charity shop was, hard work, but worth while, also you meet people from different walks of life, throughly recommend joining, if only for a few hours a week.
Retail Manager in New Milton, Hampshire
Do not care about charity shop staff or volunteers
I absolutely loved this job and my team but could not continue to do it any longer as I was beginning to become depressed and so disheartened with the charity. From what I understand little has changed since I left. Constantly micro managed what shop managers should be doing piling on pressure to a job that is already physically and mentally draining. I understand retail is all about targets but there were so many KPI's to adhere to in this role that you constantly felt under stress and pressure to do better and better and all of the shop managers I spoke with felt that nothing was ever good enough. You were encouraged to take on volunteers but often these may be people of varying levels of capability and you were given no support in managing this type of person. It is not like a normal job where you simply recruit more staff. Similarly you were often under pressure to have a certain level of stock out or for that stock to be managed in a very specific way which may not have suited your shop or its customers but again you were not listened to because they just wanted to tick a box. They did not realise that you were not a normal store that could rely on deliveries of quality merchandise on a regular basis. You had to work with what you had and if you have been given the independence to do so they might have seen better results. Often managers did do things their own way with positive outcomes but feared getting 'told off' by an area manager. And finally the absolute obsession they have with making the staff work every sunday or public holiday INCLUDING Boxing Day and Easter Sunday when not even large chain stores were open was completely demoralising.
I learned a lot of thing in the British heart foundation, with steam the clothes and checking the size. The job is too easy in the workplace. I really enjoy working as part of the job.
Volunteer in Hamilton, South Lanarkshire
Great place to work.
Great place to work. I only work there as a volunteer for a few months. Always busy but managers/supervisors and colleagues are very considerate and looks after your welfare which is inspiring. There are managers though that have some attitude which I consider demoralising but you need to stand your ground. After all, there will always be challenges in a workplace. It's just up to you to adapt and discern which battles to pay attention to.
volunteer worker in Irvine
Fun friendly place to work.
BHF gave me my first experience of working. The management team were fantastic and I made a lot of great friends. I was very sad to hear they closed our local shop.