Nothing as it is a very nice and friendly company to work for
Make the volunteers do different things to help them more and help them learn more for example do the till
I believe that BHF is already a wonderful place to work with a very good atmosphere, and that they are already doing their best to keep it that way and make everyone feel very welcome.
Make sure to build a friendly working environment
A Meeting with your voluntary staff for 30 mins per day. To give updates and to get feedback from the people who work the shop floor and the delivery Drivers.
Nothing, the store was excellent, great staff and a joy to work for.
I'd listen to its staff and volunteers more, I'd pay what people are worth and give incentives.