What advice would you give the CEO of British Heart Foundation about how to improve it?

Answered 23 August 2020 - Volunteer Shop Assistant (Former employee) - Hinckley, Leicestershire

There is no advice to be given to the CEO.

Answered 22 August 2020 - Volunteer Shop Floor Assistant (Current employee) - Llanelli, Carmarthenshire

Photos of furniture on the shop floor should be available online so people don't have to phone to see what's there. Could be as simple as taking photos with our phones and putting it on a Facebook page.

The paperwork/filing system need to be computerised, there's way too much paper that takes up space and can easily get lost. I'm talking mainly about collection/delivery dockets.

Face masks/shields need to be made mandatory

Answered 16 March 2020 - Sales Assistant (Former employee) - Boscombe, Dorset

Find a way to make sure employees aren't on their own all day. It can be difficult to get volunteers to work Sundays and obviously full time management also need time off which is why Sunday staff is required, but more help, even for a couple of hours is needed.

Answered 12 March 2020 - Cleaning Operative (part time) (Former employee) - Birkenhead, Merseyside

Speak to employees with the respect they deserve, and not patronise them. It is voluntary so there are no wages, enough said.

Answered 14 June 2019 - Sales Assistant (Former employee) - London, Greater London

To improve they would need to make it more bigger and outer space so that they are able to fit in.