Work wellbeing score is 72 out of 100
3.1 out of 5 stars.
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Brook Street

Brook Street Employee Review

Good place to work. Wish I never left

Good friendly place to work. Room for progression, care about you and flexible. Management are good and recognise your hard work. Environment is really good, obviously will have your office politics but overall probably one of my favourite places I’ve worked at. Job itself is good too, keeps you on your toes
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Official response from Brook Street

6 November 2023
HiThank you for your review. It is very pleasing to know that you enjoyed your time with Brook Street.

Similar reviews

Same role

No support

Job is actually good if you are experienced as you can be left alone to do your own thing, however if you do require support it is quiet hard to find.Big staff turnover, take on large groups of staff and will sort of throw you in the deep end and see how long you can swim.Have seen a lot of higher management leave the company very quickly, closed several branches very abruptly with no warning.Upper management appear to have no care for the staff they have working for them.I would honestly say stay clear if you are wanting a career as there is a lot of favouritism here at Brook Street with certain people spitting dummies out if they do not have everything their way.




Lack of support
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Official response from Brook Street

6 November 2023
Hi,The majority of people working for us have a very positive experience. We accept things can go wrong and are sorry to hear your comments.
Same role

Gret comapny to work for

i like owrking for this company and will accept that all training is presented in a manor to all. Would recommend for others to work here. all money can be earnt
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Official response from Brook Street

24 July 2023
Hi, thank you for your five star review. It is very pleasing to know that you are enjoying your time with Brook Street.
Same location

Fast pace and lots of learning

Busy days with customers and solving their queries. Learned a lot about National Insurance, Taxes, Self Assessment, PAYE, NI registrations and enquiries and how to perform effectively with the use of Microsoft suites. There is a lot of guidance from how to use softwares to how to speak to customers and deal with queries in a quick and timely manner. Management honestly could be better - some management have no clue what they’re doing or how to guide us when things go wrong on company end. Seems quite unorganised a lot of the time. Very diverse work place and people from so many different races, ages, backgrounds which makes it so much better. Hardest part of the job would be having real time management skills and that doesn’t mean just logging on and getting ready at 9am, but duration of calls, after call work, managing your workload in an appropriate manner. Most enjoyable part of the work is the environment and having employees who value and respect you


Paid weekly


Lack of communication on management end
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Overall rating

Based on 417 reviews

Ratings by category

3.2 out of 5 stars for Work/Life Balance
2.8 out of 5 stars for Salary/Benefits
2.5 out of 5 stars for Job security/advancement
2.8 out of 5 stars for Management
2.8 out of 5 stars for Culture

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