Brook Street

Brook Street Employee Review

Fast pace and lots of learning

Customer Service Consultant (Current Employee) - Birmingham - 21 September 2023

Busy days with customers and solving their queries. Learned a lot about National Insurance, Taxes, Self Assessment, PAYE, NI registrations and enquiries and how to perform effectively with the use of Microsoft suites. There is a lot of guidance from how to use softwares to how to speak to customers and deal with queries in a quick and timely manner. Management honestly could be better - some management have no clue what they’re doing or how to guide us when things go wrong on company end. Seems quite unorganised a lot of the time. Very diverse work place and people from so many different races, ages, backgrounds which makes it so much better. Hardest part of the job would be having real time management skills and that doesn’t mean just logging on and getting ready at 9am, but duration of calls, after call work, managing your workload in an appropriate manner. Most enjoyable part of the work is the environment and having employees who value and respect you

Pros

Paid weekly

Cons

Lack of communication on management end

Ratings by category

3.0 out of 5 stars for Work/Life Balance

4.0 out of 5 stars for Salary/Benefits

5.0 out of 5 stars for Job security/advancement

4.0 out of 5 stars for Management

5.0 out of 5 stars for Culture

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Supportive and friendly

Customer Service Advisor (Former Employee) - Liverpool, Merseyside - 19 August 2023

Great company to work for as communication is efficient and pay is always accurate. Guided easily through the whole recruitment process and informed of all changes

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Official response from Brook Street

21 August 2023

Hi, thank you for your review. It is very pleasing to know that Brook Street is providing a five star recruitment service.

Same location

Good place to work. Wish I never left

Recruitment Consultant (Former Employee) - Birmingham, West Midlands - 18 September 2023

Good friendly place to work. Room for progression, care about you and flexible. Management are good and recognise your hard work. Environment is really good, obviously will have your office politics but overall probably one of my favourite places I’ve worked at. Job itself is good too, keeps you on your toes

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