Amazing Company Fantastic management. Great employees. Staff is amazing. Enjoyable work-load. Can get busy some days , but all good overall Never had issues :)

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Great time there

Retail Security Officer (Former Employee) - Uxbridge - 9 June 2022

When I was working the I Have great time there the best company I work foreverI had ’ great experience and I learn new things from security retail ‘

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Insights into Brooknight Security

Based on 38 survey responses

Areas for improvement

Fair pay for job
Sense of belonging
Support from manager

stay away they will rob you

Security Officer (Former Employee) - Blackpool, Lancashire - 10 May 2022

They dont pay correctly they wont pay holidays all in one go the management dont know what they are doing as they go through so many. Stay away. Its like you come to work to stop shop lifters then get robbed your self by the company

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Overall very bad company from management and control room.

Security guard (Former Employee) - Leicester, Leicestershire - 25 April 2022

Brooknight is a very bad company to work for they expect all the guards to drop everything and come to work whenever they ring you even on days off.Pay is not great they treat all guards like nothing its zero hour contract .When someone off sick or be late for shifts they expect the other guards to recover the hours without any notice the managers will just change your rota and expect you to work extra hours.They dont pay any extra on bank holidays just normal fixed rate while they are getting double for each guard on bank holidays from ther clients.Managers are rude some of them have no experience of security what so ever control room staff are the worst they are very rude and get personal with you .Even when you are genuinely. sick they call you a lier the way speak to you is unprofessional and they will take £50.00 a day even if you are sick .Overall very bad company to work for one of the worst.

Pros

Ok for someone just starting retail security experience.

Cons

Long hours bad management treat guards bad very unprofessional.

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Avoid these sharks

Security Officer (Former Employee) - London, Greater London - 23 April 2022

Where can I start here ! 3 months on I was still on the wrong pay rate , numerous emails & calls to correct this were ignored, payday arrives & not payed for correct hours, payroll, personnel & management phones & computers must break down as all goes silent when contacting regarding wrong pay although a colleague managed to get theirs payed eventually but not me.Add hours to your portal without notice for extra shifts, you work those hours & they don’t pay you for them.These aren’t mistakes, it happens to often to be mistakes ,be very careful of a lot of these security companies as they are cowboys on the take ready to stiff their own guys come payday.Awful company please avoid if you have any self worth.

Pros

None

Cons

Missing pay, all weekend work for some not others, management & personnel go awol when there are issues

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Productive and fun and pay good

Retail Security Officer (Current Employee) - Leighton Buzzard, Bedfordshire - 20 March 2022

I started working from Brooknight last year .iam enjoy working for this company the area manager is great he supports you and always got your back. Pay good

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Hours and paid on time

Security Guard (Former Employee) - Wigan, Greater Manchester - 4 February 2022

I was only a cover guard and only there for a short time, the shifts were there and the pay was onetime so I can't complain, I was on the retail side, so can't comment on any were else

Pros

Hours are there if you want them

Cons

Pay could be a bit more

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Poor management

Security Officer (Former Employee) - Primark - 18 January 2022

No support from management working all hours god sends then tell you your not good enough expect you to drop everything and come running all the time

Pros

None

Cons

Bad management

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Could be better

Retail Security Guard (Current Employee) - North London, Greater London - 1 January 2022

If Brooknight spent more time on the recruiting of guards instead of just taking them on because they have an sia licence they would be good company to work for, at present a lot of the guards they take on are lazy and can’t be bothered, the ones who just sit at the podiums or in camera rooms on their phones, guards with DS badges using cctv, the DS badge doesn’t cover public surveillance, DS can use cctv to monitor for any damage to property or identify a trespasser, Brooknight are a third party they are not in-house security, if a shoplifter went to court and they found out a DS had followed them on cctv and stopped them the case would be thrown out, guards complaining about store managers, most prob because they’ve been told to get off their phones or nipping outside every 5 mins for a ciggie, Brooknight seem to go through a lot of managers, they never seem to last for long, there are no incentives for guards to remain with the company, there’s been no tap on the backs for frontline guards working through the pandemic, the rate of pay is lower than the Primark shop floor staff, pay has always been correct with no issues, there are worse companies out there, Brooknight just need to start recruiting the right type of guard preferably with a CCTV licence and not the wasters who just make the job harder for everybody else

Pros

Pay is always correct

Cons

Take too many lazy guards on

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Terrible

Security Officer (Retail) (Former Employee) - Lancashire - 27 October 2021

Disorganised,stressful ,badly managed and the hours you sign up for they take off you not to mention billing you when your ill or you leave the company No communication with area manager I do not recommend

Pros

It’s a job

Cons

Not a secure income

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Productive and progressive workplace

Site Supervisor (Current Employee) - London, Greater London - 18 October 2021

Fantastic company with fantastic management, pay is always right, holiday is always paid. Loads of room for progression, up skilling and training is readily available. My management team is amazing and always there if needed, control room staff are always helpful and polite. I would always recommend this company.

Pros

Fantastic management and the pay is always on time and correct

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Unprofessional Company

Retail Security Officer (Former Employee) - Brierley Hill - 27 September 2021

Brooknight Security is a company with many problems they have issues keeping managers and guards.A typical day working for Brooknight is a casual however your constantly watching your back be it the site management or other guards. Managers vary but most look at you as a number and do what they want and dont care what you may have planned for the week even after having a rota for over a month, they will also call you and borderline harass you while on holiday.Each site you work at is different there is no uniform standard and each guard is out for themselves and they will try to get rid of you for even the slightest issue just to get brown nose points with a manager that last six month at most.

Pros

plenty of work hours

Cons

long hours - constant harassment from management

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They treat the staff like dogs, they hire incompetent people as work partners and then complain the work being done isn’t good enough.

SIA Security Officer (Former Employee) - London - 9 September 2021

They fire guards and get in incompetent partners who they then sack a few days after, and then complain about the quality of work even tho the work is being done by the people they hire. The pay is terrible, long hours, management barely communicates.

Pros

Nothing

Cons

Nothing

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Easy going teams

Security Officer (Current Employee) - London, Greater London - 1 September 2021

Manageable workload clear concise instructions and all training given, management and control room are always at the end of the phone to answer any and all questions asked

Pros

Good teams friendly environment

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Great company

Security Officer (Current Employee) - London, Greater London - 31 August 2021

Been serving with Brooknight for a while and it’s a good company with friendly staff management and the client is also very helpful. We always know what we are doing and there’s always guidance when we need it

Pros

Pay is always on time

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Relaxed friendly company

Security Officer (Current Employee) - London, Greater London - 31 August 2021

The company is really relaxed the work is challenging but there's always help and support when needed. We see our managers regularly and the pay is always right

Pros

Relaxed atmosphere

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friendly company

Security Officer (Current Employee) - London, Greater London - 31 August 2021

Good company friendly staff. Been with brooknight a while and i have no complaints. Managers are always on site or at the end of the phone if we need them. Great company to work for

Pros

Good holiday pay

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Amazing workplace and colleagues

Security Officer (Current Employee) - London, Greater London - 31 August 2021

awesome Company awesome staff, I’ve enjoyed my time working with this company and I look forward to progressing as time goes on, Management team is always responsive and there when we need them

Pros

Pay is good

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Productive company

Security Officer (Current Employee) - London, Greater London - 31 August 2021

Productive company, I had a health issue that prevented me working in a certain area, my manger immediately understood and helped me out straight away, I genuinely can't recommend this company enough. Managers and control room always very helpful our teams work very well together and we have constant praise

Pros

Good pay better management

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Good company

Security Officer (Current Employee) - London, Greater London - 31 August 2021

Good company, everything is always good and bosses are always here to help with issues or problems they support us and when needed deal with any questions we or he clients have

Pros

Good pay good staff

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Amazing workplace and company

Security Officer (Current Employee) - London, Greater London - 31 August 2021

Brilliant company, everyone is easy to get on with. My bosses are always helpful and want us to progress, great comms amd we always know what we are doing and with whoIve recommended Brooknight to a few friends and theyre are all doing really well