BT
3.8 out of 5 stars.
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BT Careers and Employment

About the company

  • CEO
    Philip Jansen
  • Company size
    more than 10,000
  • Revenue
    more than £10B (GBP)
  • Industry
    Telecommunications
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Jobs

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Full-time
Senior Manager

Bristol

4 hours ago

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Full-time
Specialist Design Engineer

Birmingham

4 hours ago

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Full-time
Senior Commercial Manager

Bristol

4 hours ago

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Full-time
Design Engineer Professional

Birmingham

4 hours ago

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Full-time
Finance Analyst

Birmingham

10 hours ago

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Full-time
Broadcast Compliance Viewer/Editor

London

10 hours ago

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Full-time
Cyber Threat Intelligence Professional

Skelmersdale

£45,000 a year

10 hours ago

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Full-time
Channel Manager

London

10 hours ago

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Full-time
Channel Manager

Manchester

10 hours ago

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Full-time
Credit Policy & Process Specialist

Birmingham

16 hours ago

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Full-time
2nd Line Voice Services Engineer

Chippenham

16 hours ago

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Full-time
Managed Proposition Service Design Professional

Birmingham

16 hours ago

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Full-time
Lead Work Order Practitioner

Newcastle upon Tyne

16 hours ago

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Full-time
People and Operations Management

Birmingham

1 day ago

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Full-time
Cyber Defence Specialist

Manchester

£68,000 a year

1 day ago

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Full-time
Workforce Management Professional

Bristol

2 days ago

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Full-time
Audience Selection Specialist

Birmingham

2 days ago

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Full-time
Business Analyst

Birmingham

4 days ago

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Full-time
Project management professional

Bristol

4 days ago

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Full-time
3rd Line Technical Support

Chippenham

£40,000 - £60,000 a year

4 days ago

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There are 258 jobs at BT
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Management

49 jobs

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Salaries

Salary estimated from 1.8K employees, users, and past and present job advertisements on Indeed.

Popular roles

Office Cleaner
£8.63 per hour
Security Officer
£8.74 per hour
Facilities Manager
£39,115 per year
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Rating overview

Rating is calculated based on 2.7K reviews and is evolving.

3.7020173.6320183.3620193.4720202.472021

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Work-life balance

Reviews

Milton Keynes Non Manager in Elder House ,Central Milton Keynes
on 3 April 2021
ins cics ibm racf user ids admin
Until the CEO Bonfield cocked up the company, with spend on dot.com.Then mass redundancies to claw back over spend.At my level staff and managers were good. I worked in an area that dealt with disaster recovery also, so at any time it was all go, due to incident on the network.
Customer Service Advisor in Leicester, Leicestershire
on 13 April 2021
Stressful
No work life balance. Will have to work every weekend and evening. No regards to well-being or how you get home. Zero duty of care. Money good for the people who have been there years but not for a new starter. Many on long term sick. Will only get progression if you are sleeping with the centre manager. Senior managers willing to over look ethical misdemeanours. If you haven’t got mental health issues before you will when you work here. Already had a suicidal so beware
Connections advisor in Leicester, Leicestershire
on 12 April 2021
Used to be fab but now it is terrible
Please do not apply for a job at the Leicester site .the job role has changed in the last few months the training for it was inadequate. I cry most days
Customer Options team in Truro
on 12 April 2021
Its what it is as in sales
I worked for bt for 6years, I had never done call centre work before so was all new to me. It took me a while to grasp the targets etc..but once I got my flow I really enjoyed my time there! Its what you make of the job end of the day.its not for everyone, I worked in the loyalty team in the end so trying to save customers from leaving etc... yes you'll get a few unhappy customers but its how you deal with them. Managers were always on hand, fabulous team members, free broadband and staff discounts, through lock down we got free lunches everyday, so they do look after their staff if you put in the work and effort!
Manager in Leicester
on 11 April 2021
The worst company to work for
Please understand that this company will advertise and say the right things . If you are working in customer service I would recommend you start searching for another job . Management are completely disassociated with what happens on the frontline . Systems actually do not work and fail creating problems for your targets and statistics. Management will Not take this into account.senior managers impose ways of working or change the line of business you are in by providing poor training .the training is equivalent to teaching someone to count from 1-10 and then expecting them to solve a quantum physics equation. Progress is almost non existent . It just depends on who you sleep with . Avoid working for this place like the plague
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Questions and answers

People have asked 101 questions about working at BT. See the answers, explore popular topics and discover unique insights from BT employees.

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Interview insights

Insights from 572 Indeed users who have interviewed with BT within the last 5 years.

Average experience
Interview is average
Process takes about a week

Interview questions

What do i know about the company

Shared on 17 July 2019

Do you have experience in customer service and if so share them? What do you know about BT? Why do you enjoy working in customer services? Will you or are you planning to go to university? What hours can you work? Do you have any restrictions in working hours of xxxx? Why did you leave your previous post?

Shared on 2 March 2019

Various competency based questions

Shared on 26 January 2019
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