Happiness score is 51 out of 100
3.7 out of 5 stars.
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BT Careers and Employment

Work happiness

Scores based on about 160 responses to Indeed's survey on work happiness
Do people feel happy at work most of the time?
Do people feel that they are paid fairly for their work?
Do people feel they often learn something at work?

About the company

  • CEO
    Philip Jansen
    approve of Philip Jansen's performance
  • Founded
  • Company size
    more than 10,000
  • Revenue
    more than £7B (GBP)
  • Industry
  • Link
    BT website
Learn more


Browse jobs by category

Software Development

135 jobs


Salary estimated from 3.3K employees, users, and past and present job advertisements on Indeed.

Rating overview

Rating is calculated based on 2.9K reviews and is evolving.



Sales Advisor in Doncaster, South Yorkshire
on 16 May 2022
great people bad company
The people you work with are amazing and you can make friends for life but management are controlling and honestly don't care about you. Great money for what you do but is the stress worth it?
Call Handler in Dundee
on 24 May 2022
awful and horrible
very bad experience working for bt. poor management bad wages boring job and mean colleagues. bad shift times and just overall an awful job. I would certainly not recommend.
Customer Service Advisor in Accrington, Lancashire
on 18 May 2022
Nice place to work
Nice place to work, deal with challenging customers so should have a tough skin and not take things personally. All staff are friendly and so are the team leaders
Customer Advisor in WFH
on 14 May 2022
Nice team
I like the people I'm working with. There's good support and it's a professional team. I wish training was longer, and customers are impatient. Customers are demanding. Sometimes they will call up with most random questions (I worked in the technical team). You get moved around the company a fair bit, but I don't mind. I like learning new skills and meeting new people. Overall, I would say that you could do a lot worse than work at BT. They're professional and a good employer.
Value advisor in South Shields, Tyne and Wear
on 14 May 2022
Not paid same as other advisors
Doing a job that other advisors get paid but getting 4 grand lessComplaint are never dealt with giving a sensible resolution even if company's fault.

What would you say about your employer?

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Questions and answers

People have asked 107 questions about working at BT. See the answers, explore popular topics and discover unique insights from BT employees.

See questions about:

  • Working Hours
  • Interviews
  • Salaries
  • Benefits
  • Working Culture
  • Dress Code
  • Working Environment
  • Work Life Balance
  • Hiring Age
  • Hiring Process
  • Job Opportunities
  • Part Time Jobs
  • Work from Home
  • CEO
  • Shifts

Interview insights

Insights from 1.1K Indeed users who have interviewed with BT within the last 5 years.

Average experience
Interview is average
Process takes about a week

Interview questions

What do i know about the company

Shared on 17 July 2019

Do you have experience in customer service and if so share them? What do you know about BT? Why do you enjoy working in customer services? Will you or are you planning to go to university? What hours can you work? Do you have any restrictions in working hours of xxxx? Why did you leave your previous post?

Shared on 2 March 2019

Various competency based questions

Shared on 26 January 2019

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