Milton Keynes Non Manager in Elder House ,Central Milton Keynes
ins cics ibm racf user ids admin
Until the CEO Bonfield cocked up the company, with spend on dot.com.Then mass redundancies to claw back over spend.At my level staff and managers were good. I worked in an area that dealt with disaster recovery also, so at any time it was all go, due to incident on the network.
Customer Service Advisor in Leicester, Leicestershire
No work life balance. Will have to work every weekend and evening. No regards to well-being or how you get home. Zero duty of care. Money good for the people who have been there years but not for a new starter. Many on long term sick. Will only get progression if you are sleeping with the centre manager. Senior managers willing to over look ethical misdemeanours. If you haven’t got mental health issues before you will when you work here. Already had a suicidal so beware
Connections advisor in Leicester, Leicestershire
Used to be fab but now it is terrible
Please do not apply for a job at the Leicester site .the job role has changed in the last few months the training for it was inadequate. I cry most days
Customer Options team in Truro
Its what it is as in sales
I worked for bt for 6years, I had never done call centre work before so was all new to me. It took me a while to grasp the targets etc..but once I got my flow I really enjoyed my time there! Its what you make of the job end of the day.its not for everyone, I worked in the loyalty team in the end so trying to save customers from leaving etc... yes you'll get a few unhappy customers but its how you deal with them. Managers were always on hand, fabulous team members, free broadband and staff discounts, through lock down we got free lunches everyday, so they do look after their staff if you put in the work and effort!
The worst company to work for
Please understand that this company will advertise and say the right things . If you are working in customer service I would recommend you start searching for another job . Management are completely disassociated with what happens on the frontline . Systems actually do not work and fail creating problems for your targets and statistics. Management will Not take this into account.senior managers impose ways of working or change the line of business you are in by providing poor training .the training is equivalent to teaching someone to count from 1-10 and then expecting them to solve a quantum physics equation. Progress is almost non existent . It just depends on who you sleep with . Avoid working for this place like the plague