Technical officer in Dial house, Salford
Good working practices and safe working environment
A good job to get in this present climate.Work conditions are good and targets achievable.It’s changed a lot from when it was Post Office telephones. More modern but less job security. Business model changed from providing service to customers to more emphasis on the sales side now they are competing with sky,Amazon, Netflix etc.
Loyalty Advisor in Truro, Cornwall
The Cult of BT Consumer
A very strange Company. There are like Cult in BT Consumer everybody who buys into there work culture is Commercially Groomed basically a punch of robots hard wired into extracting as much money as possible out of the poor Customers.The stats you work too are unrealistic management in my call centre are either married to each other or on the most children. BT as the biggest provider have the worst systems nothing works ,poor hours and the pay is average.I feel sorry for my colleagues still there but most will never leave because they have lost all confidence in themselves doing this job! the health and mental health of the workers is poor. Please do something else with your life it’s to sort to work for BT Consumer.
Business Technical Support Advisor in Dundee
Don't work here if you want to get treated like a human
Do not work here on the Business Customer Service technical team for faults if you don't want to be a robot. Forced to follow flows which ask ridiculous stupid questions in really bad orders. An example, customers broadband is not working, rather than doing a line test on BT's side the flows ask you to do checks with customer like filters / test socket etc. If there is an external fault on BT's side it is a complete waste of time doing internal checks with the customer. The managers are also more interested in getting BT more revenue than actually helping resolve the fault the customer may have. If a customer has ADSL broadband which is slower than usual, and fibre is available, they would rather you outsell to fibre rather than fix the slow speed issue. Favouritism is also a big issue where staff are rewarded if they grass on their colleagues.
Customer Service Help Advisor in Sandwell, West Midlands
Managers put too much on you with KPIs. There’s always people off with stress due to having to take abuse from customers. Don’t compromise your health for this company. You end up working well over 40 hours a week for £21k, not worth it. No chance of progression. What more can I say.
Sales Advisor in Lancaster
Loved working for BT
Thoroughly enjoyed my time at BT. . Would love to go back. The hardest part of the job were the angry customers, but once you've built a relationship with them it was easy to meet their needs. Commission structure changed a lot so you were forever trying to maximise your bonus!