BT
3.8 out of 5 stars.
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BT Careers and Employment

About the company

  • CEO
    Philip Jansen
  • Company size
    more than 10,000
  • Revenue
    more than £10B (GBP)
  • Industry
    Telecommunications
Learn more

Jobs

We were not able to detect your location. You can browse through the 196 job BT has to offer

Full-time
Customer Service Advisor

Liverpool

£20,082 a year

6 hours ago

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Full-time
Cyber Incident Response and Threat Professional

Skelmersdale

£35,000 a year

2 days ago

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Full-time
Data Insight & Analysis Manager

Manchester

2 days ago

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Full-time
IUS Project Manager

Bristol

£34,000 - £60,000 a year

2 days ago

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Full-time
Meta Data Governance Senior Manager

Birmingham

2 days ago

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Full-time
IT 3rd Line Infrastructure Manager

Belfast

2 days ago

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Permanent, Full-time
Customer Advisor

Newcastle upon Tyne

£18,500 a year

3 days ago

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Full-time
Senior Manager

London

3 days ago

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Full-time
Finance Professional

Bristol

3 days ago

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Full-time
Lead Consultant Specialist

Bristol

£34,000 - £68,000 a year

3 days ago

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Full-time
Account Development Lead Specialist

Sheffield

3 days ago

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Full-time
Commercial Finance Manager

Bristol

3 days ago

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Full-time
Chairman & CEO Complaint Specialist- TM 3

Glasgow

4 days ago

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Full-time
Operations Excellence Team Leader

Bristol

4 days ago

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Full-time
Corporate Government Professional

Belfast

4 days ago

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Full-time
Taleo Systems Analyst

Bristol

4 days ago

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Full-time
Process Design Specialist

Bristol

4 days ago

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Full-time
HR Professional – Partner Products

Birmingham

4 days ago

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Full-time
Security TDA

Belfast

£34,000 - £68,000 a year

4 days ago

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Full-time
Business Project Manager

Birmingham

4 days ago

View job
There are 196 jobs at BT
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Browse jobs by category

Sales

36 jobs

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Salaries

Salary estimated from 1.9K employees, users, and past and present job advertisements on Indeed.

Popular Roles

Office Cleaner
£8.62 per hour
Security Officer
£8.71 per hour
Facilities Manager
£39,115 per year

Sales

Sales Advisor
£19,608 per year
Client Advisor
£18,437 per year
Account Manager
£24,713 per year

Cleaning & Sanitation

Office Cleaner
£8.62 per hour
Housekeeper
£8.62 per hour
Cleaner
£8.51 per hour

Installation & Maintenance

Field Engineer
£16,179 per year
Field Technician
£16,422 per year
Technician
£20,237 per year
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Rating overview

Rating is calculated based on 2.7K reviews and is evolving.

3.7020173.6320183.3620193.4720202.302021

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Work-life balance

Reviews

Technical officer in Dial house, Salford
on 28 February 2021
Good working practices and safe working environment
A good job to get in this present climate.Work conditions are good and targets achievable.It’s changed a lot from when it was Post Office telephones. More modern but less job security. Business model changed from providing service to customers to more emphasis on the sales side now they are competing with sky,Amazon, Netflix etc.
Loyalty Advisor in Truro, Cornwall
on 2 March 2021
The Cult of BT Consumer
A very strange Company. There are like Cult in BT Consumer everybody who buys into there work culture is Commercially Groomed basically a punch of robots hard wired into extracting as much money as possible out of the poor Customers.The stats you work too are unrealistic management in my call centre are either married to each other or on the most children. BT as the biggest provider have the worst systems nothing works ,poor hours and the pay is average.I feel sorry for my colleagues still there but most will never leave because they have lost all confidence in themselves doing this job! the health and mental health of the workers is poor. Please do something else with your life it’s to sort to work for BT Consumer.
Business Technical Support Advisor in Dundee
on 17 February 2021
Don't work here if you want to get treated like a human
Do not work here on the Business Customer Service technical team for faults if you don't want to be a robot. Forced to follow flows which ask ridiculous stupid questions in really bad orders. An example, customers broadband is not working, rather than doing a line test on BT's side the flows ask you to do checks with customer like filters / test socket etc. If there is an external fault on BT's side it is a complete waste of time doing internal checks with the customer. The managers are also more interested in getting BT more revenue than actually helping resolve the fault the customer may have. If a customer has ADSL broadband which is slower than usual, and fibre is available, they would rather you outsell to fibre rather than fix the slow speed issue. Favouritism is also a big issue where staff are rewarded if they grass on their colleagues.
Customer Service Help Advisor in Sandwell, West Midlands
on 15 February 2021
Too stressful
Managers put too much on you with KPIs. There’s always people off with stress due to having to take abuse from customers. Don’t compromise your health for this company. You end up working well over 40 hours a week for £21k, not worth it. No chance of progression. What more can I say.
Sales Advisor in Lancaster
on 14 February 2021
Loved working for BT
Thoroughly enjoyed my time at BT. . Would love to go back. The hardest part of the job were the angry customers, but once you've built a relationship with them it was easy to meet their needs. Commission structure changed a lot so you were forever trying to maximise your bonus!
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Questions and answers

People have asked 100 questions about working at BT. See the answers, explore popular topics and discover unique insights from BT employees.

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Interview insights

Insights from 539 Indeed users who have interviewed with BT within the last 5 years.

Average experience
Interview is average
Process takes about a day or two

Interview questions

What do i know about the company

Shared on 17 July 2019

Do you have experience in customer service and if so share them? What do you know about BT? Why do you enjoy working in customer services? Will you or are you planning to go to university? What hours can you work? Do you have any restrictions in working hours of xxxx? Why did you leave your previous post?

Shared on 2 March 2019

Various competency based questions

Shared on 26 January 2019
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