Happiness score is 49 out of 100
3.7 out of 5 stars.
Write a review

BT Employee Reviews

Review this company
Job Title
United Kingdom1,847 reviews

Ratings by category

3.6Work-life balance

Sort by

Found 1,847 reviews matching the searchSee all 3,038 reviews

Used to be a good company to work for but now more interested in cutting costs & headcount

Indeed featured review

The most useful review selected by Indeed
No longer value their employees. Continually reducing benefits and off-shoring jobs to India. Used to be a good company to work for but that's no longer the case. Value shareholders more than employees.


Normal office hours


Continually reducing staff benefits to save money
Was this review helpful?

Was fun

Enjoyed the team i worked within thats what helped the whole thing be bearable hours was decent and overtimeOffered , management would be on your case pressuring you if your not hitting your numbers or not meeting kpi”s
Was this review helpful?

Insights into BT

Based on 334 survey responses
Areas for improvement
  • Energising work tasks
  • Sense of belonging
  • Overall satisfaction

Good place to work

If your looking to make money and push yourself daily then it’s the right place to work. People are nice, plenty of support from colleagues and management. Great discounts and benefits
Was this review helpful?

Great place to work

Been with the company for just shy of 4 years and never looked back since. Yes its stressful but aren't most jobs these days. I was paid throughout the pandemic when other companies were getting laid off so im forever grateful for that. I have the options to work from home, work so many days in the office and depending on what shifts you choose you can get most weekends off which is great for work/life balance :)
Was this review helpful?


Rife with nepotism,Kids leading adults,Revolving door culture,Told to lie to customers for sales,Higher management hopeless,Toxic,No work life balance,Constant mis-selling,Sacked for selling mobiles to friends yet told you can anyway.Avoid
Was this review helpful?

Rate your recent company

Share your experience to help others


Okay experience, if you don’t buddy up with management you will never get anywhere. Which is why I left after getting passed up for promotion by management who chose their mates
Was this review helpful?

I am being made redundant at Christmas and my work friends out of the blue

It’s a good place to work . We are a team and cover our work the best of the time . It’s a very old building and people have moved into the new building over the road so it is like a ghost town . Very disappointed that we have to finish after 22 years service .
Was this review helpful?

Fun place to work with a good work life balance

If you prefer to work longer shifts and have more days off a week then this job is definitely down your street. BT were great for events and getting employees involved in wider activities through BT.


Work life balance


Long hours
Was this review helpful?

Decent enough place to work

BT in gosforth is a great centre to work at very modern and up to date services - good team morals however day to day calls can be stressful and targets are sometimes unrealistic and often impossible to meet but adjustments are made when needed - great on site activities and incentives through out the year and very welcoming
Was this review helpful?

Use to be a great company

No work life balance. All gone out the window for the 3-day hybrid. This has caused people to leave the company due to location and BT seems to be attacking staff on home base contracts. Closing down older offices which again causes the loss of more staff and knowledge base. The upper management don't care you are but a number. It is incredibly hard to progress. There is no job safety as BT seems to want to outsource any internal office roles apart from sales. So, it's becoming harder to get anything done as this cheap labour force is not up to the job. Losing customers due to slow processes and lack of knowledge from desk base sales.


No work life balance. No ability to progress. Incompetent management
Was this review helpful?

Stressful, large workload and no work/life balance

More stressful than explained and not challenging in a good way. All the Analyst roles have few resources so everyone is overworked and you have to take on more work than what is actually in your job role. No training provided and no one really supports you as everyone works independently. You have to be an independent learner and proactively learn skills in your own time. The salary for these roles don't reflect the amount of work you'll be doing. So if you do apply negotiate a higher salary.
Was this review helpful?

Systems and processes need abolished

Staff hit or miss. Some in job just refuse to take internal calls from other departments and thats not on! Extremely difficult to transfer customers to other departments if this happens and customer ends up complaining about YOU and not the internal colleague who wont do their job. Benefits and salary good. Has potential but a lot of systems and processes need to be completely changed and staff needs a clean out.
Was this review helpful?

Bt is a great company

Great company to work for. Loads of benefitsabokity to progress into other roles. We also get little gifts sometimes which is nice. Customer service calls can be very stressful though so keep that in mind


A lot


Feel like a robot
Was this review helpful?

Parson's Egg

Good in parts. On paper a very progressive, thoughtful, people, orientated company but there is a toxic celebrity leadership culture that becomes more apparent as your career progresses. Obsessed with every problem being about the "behaviours" of operatives when actually the processes are diabolical and the leaders lack imagination and innovation. They come and go passing the baton from one-another repeatedly doing the same things and failing. Classic red bead experiment.
Was this review helpful?


You want to avoid this company at all costs.I worked here for 2.5 years and honestly, it just got worse and worse as time went on.The commission scheme changes all the time so the company keeps it for themselves and you get hardly anything compared to what you use to get.The targets are a joke, and expect you to sell anything on every call you take, including broadband that costs £60+ to an OAP.It’s ridiculous!
Was this review helpful?

Don’t bother

Honestly the worst place to work management are shocking. They sit around all day ordering food whilst you stuck on calls with no help. Very clicky behaviour. Everyone leaves after a couple of months
Was this review helpful?

Management failing

Great colleagues! Quite poor management. Reported a doorman twice for repeatedly inappropriate behaviour but he still works there. Could not get one set day off a week for counceling, as it's not in their policies. Blue arrow are near impossible to get a hold off if you have any issues that need discussed, and very poor at handling their employees paychecks. I experienced this myself, as well as hearing many others struggle with them too.Training is excellent. Pay is excellent. Work culture excellent, if you like office jobs!
Was this review helpful?

Once a good company now in slow decline

When I first joined BT was a good employer, good benefits and a good work life balance. This has deteriorated over time, the benefits that once kept employee's engaged at a team member level have now depleted, BT now pay on a spot rate - so no pay reviews or pay increases throughout your time in the role which leads to job hopping rather than building experience within the role. Managers and specialised roles are paid poorly, with an on-target bonus based on performance and business performance - this is either not awarded on a yearly basis due to poor business performance or a fraction of your bonus is awarded. Pay reviews are nearly nonexistence and nowhere near in line with cost of living. 2% increase on a good year, most years no increase is awarded. BT a company on a decline.


Reputable name to have on your CV.


Everything else
Was this review helpful?

Impossible sales targets

Sales targets increased month on month. Impossible to achieve morale is poor. Building is filthy, water off at times so have to go to a local supermarket to use the bathroom during your shift. TL’s are kind and helpful but departments do not work together. This isn’t a sales job it’s a dumping ground for customer problems. The only positive is flexible working and decent shifts.
Was this review helpful?

Great Place to work

Amazing office atmousphere and supportive staff. best contact centre i have ever worked in.People are treated like adults and hybrid working means you get the best of both. What i mean by that is training in the office with the team anf face to face 1-2-1 time with your manager, but also flexibikity to work from home.


Supportive managment
Was this review helpful?

An average place, ok for a stop gap or just keeping the money coming in. Not for the faint of heart and not for long term

Well, first of all I can't lie. Management at BT have surprisingly been pretty good. Yeah they will occasionally nitpick especially during coaching sessions (they'll always find something for you to improve on, else they wouldn't have a job!). Stats are a bit of a joke, as even if you're really good with a customer on the phone and resolve everything for them, they will still kill your stats with a survey by scoring low due to the ridiculous hold times. On the subject of customers, yeah. You'll get a lot of nasty ones and ones who want things instantly and will become very abusive so you've got to have a firm hand and a strong head. That being said, it's one of the reasons why I won't be doing this long term and will be leaving. The pay doesn't reflect well upon what you have to put up with and other departments can sometimes be the worst to deal with. It doesn't pay enough to live off of, and some tenured employees on older contracts could be earning quadruple what you are earning even though you're doing the same job. BT don't seem to see this as an issue. The culture is ok, you can switch off once you're out and forget you were even there after a shift which is nice. The best bit about the job is your team mates you work with, it's a case of we're all in the same boat lets get through this! If the pay was substantially better and we were given more power when it comes to abusive callers then I may well have stuck around but it's not in my best interests.This job is ok as a stop gap or bridgeway to another opportunity, don't get fooled into thinking something long - 


Good work colleagues, alright perks for tech


Very high pressure at times and very abusive calls from general public
Was this review helpful?

Want to know more about working here?

Ask a question about working or interviewing at BT. Our community is ready to answer.Ask a Question

Overall rating

Based on 3,038 reviews

Ratings by category

3.6 out of 5 stars for Work/Life Balance
3.7 out of 5 stars for Salary/Benefits
3.4 out of 5 stars for Job security/advancement
3.2 out of 5 stars for Management
3.4 out of 5 stars for Culture

Compare BT with

  • Companies
  • BT
  • Employee reviews