BT Employee Reviews

would recommend this job as a temporary position to go onto better things. staff are nice good training my manager was good some of the others weren’t the best. overall i regret leaving and to be honest wouldn’t mind going back

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good environment

Customer Advisor (Former Employee) - Dundee, Dundee City - 24 November 2023

working here was good, pleasant managers and colleagues and the work itself was relatively straightforward. Good benefits on offer if you join the relevant schemes

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Jobs at BT

Not a bad place to work

Finance Manager (Current Employee) - Bristol, Bristol - 20 November 2023

Overall good opportunities at BT for interesting work. Although, progression opportunities are limited and teams aren’t structured in such a way as to progress you through the business. On a positive note, you can find jobs at the same career level for new experiences. Sometimes SLT members have competing priorities which makes for a lack of clarity. In some instances SLT members are quite rude in the name of being efficient, on average this kind of behaviour is tolerated in certain areas of the business. There’s generally quite a lot of fear when going to the exec committee, even from very senior staff members, which discourages measured risk taking. 3 days in office working policy is unintelligent if your colleagues aren’t located in the same building as you. There can be a tendency (as with most environments) for certain character types to tow the party line as opposed to use their brains. Overall pretty good place to work.

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Great learning opportunities but poor culture

Strategy Analyst (Current Employee) - London, Greater London - 17 November 2023

Great for learning from highly intelligent colleagues and building your skill set. However, office politics are rife and inclusion is not a priority to senior management, with segregation seen across the business.

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OK Company to work for

Programme Manager (Former Employee) - Ipswich, Suffolk - 17 November 2023

OK company to work for but very burocratic to get anything done and so many people seemed to be involved or have an interest in anything you are trying to do.

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Insights into BT

Based on 489 survey responses

What people like

Feeling of personal appreciation
Supportive environment
Fair pay for job

Areas for improvement

Energising work tasks
Overall satisfaction
General feeling of work happiness

Mediocre

Customer Service Advisor (Former Employee) - Stoke-on-Trent, Staffordshire - 16 November 2023

Not bad but not the best either. Managers were a bit lacklustre and blustered on about figures they didn’t really understand. Elementary mistakes but they tried.

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Too many sales targets, not enough commission

Sales Advisor (Former Employee) - South Shields, Tyne and Wear - 16 November 2023

Can be decently relaxed but entirely depends if you lucky with you TL. More often than not will be quite stressful with far too many targets to keep track of and the monthly commission for hitting these is exaggerated in job postings. A good month might get an extra 150-200 which is decent but less than the 500 ‘average’ that was advertised. Overall decent job if you don’t mind sales/targets but often feel like your doing about 15 jobs at the same time as will also be expected to handle complaints + other departments will often make any excuse to not take a call from you even if it is definitely a query for that dept.

Pros

30 mins paid lunch + 2x 15 unpaid breaks (on 8 hour pattern)

Cons

Sales numbers prioritised over good customer service, (Still expected to sell to customers calling in for bereavements or service outages)

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Good pay

Contractor (Former Employee) - anywhere - 15 November 2023

Good pay and team to work for. Work can be challenging and sometimes have to work overtime. But employee benefit is acceptable. Management can be more flexible.

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They work you hard but pay well

Personal Secretary (Former Employee) - BT Centre, London - 15 November 2023

Worked here for approx 10 years. Great company to work for with good pay and benefits package. The management are approachable and professional and give you regular feedback.

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Great place to work

Business Planner (Former Employee) - Bristol City Centre, Bristol - 14 November 2023

Great place to work a bit slow paced at times but varies from team to team .Good pay structure and opportunities to progress.Good facilities, team building days

Pros

Good salary

Cons

Slow decision making

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Good to work for

Sales Advisor (Current Employee) - Gosforth, Tyne and Wear - 14 November 2023

Very caring really good with communication Training is great gives you a good amount of time to learn from some of the best sales people I have seenWorking for bt is grand

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A waste of the last 6 years of my life, wish I had never took the job

Customer Service Advisor (Current Employee) - Swansea, Swansea - 12 November 2023

What is the best part of working at the company?Leaving at the end of the day. Understaffed, underpaid and no progression opportunities.What is the most stressful part about working at the company?The pressure from management and understaffing means that you are under so much stress to hit targetsWhat is the work environment and culture like at the company?Progression opportunities are given to friends of management not those who are most suitable. So many competent staff have left due to lack of progressionWhat is a typical day like for you at the company?Come in, work for 12 hours, get hounded over not hitting targets that are impossible and then go home ready to do it again

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Great place to work

Sales Executive (Former Employee) - London, Greater London - 11 November 2023

It’s a great place to work with colleagues that really care about what they are doing. There have been a lot of changes but things feel more stable now.

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Okay…

Administrator (Former Employee) - London, Greater London - 10 November 2023

Nothing much to say just that it was okay but not what I was looking for in the sense that working from home is very isolating and that the role was very mundane and repetitive which did not help me I’m the slightest

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Awful place to work

Retentions Advisor (Former Employee) - South Shields, Tyne and Wear - 9 November 2023

Awful place to work, management constantly on your back about your sales, the hours were awful and alot of cut lunches aswell, very stressful placento work

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Good

Telecoms Technician (Former Employee) - Oswestry - 8 November 2023

What is the best part of working at the company?The people and also the trainingWhat is the most stressful part about working at the company?Senior management and decisions What is the work environment and culture like at the company?Good until they started to only invest in the ceo salary as building was falling apart What is a typical day like for you at the company?Busy. Always as issue or urgent issues to deal with

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Typical corporate company, value driven only if your face fits. Based on how much of push over you are vs your ability.

Commercial Team (Former Employee) - London - 31 October 2023

On paper this place look and sounds AMAZING. The only plus point I have about this company, is their ability to sell you the dream. (To learn it is one big lie!)Their business is unethical, pushing the more vulnerable people into a sense of fear leaving the feeling of nowhere to run. This is pushed from the top down, from Directors, Head of and even further down the chain. If you love people, self development, or even to be able to control your initiative, this isn’t the place for you. Usain Bolt your butt away from this place.

Pros

Everyone is as scared as you.

Cons

The fact you have to right a pro.

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Great Support

Talent Acquisition Manager (Current Employee) - Birmingham City Centre, West Midlands - 31 October 2023

I have had great support since I joined. The work is interesting and the compensation package is good. I love the new offices and facilities. The flexi working is good.

Pros

Varied work, exciting projects, nice offices

Cons

None

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Good job

Customer Service Advisor (Former Employee) - Leicester, Leicestershire - 30 October 2023

It’s a good job, but the systems are dated and you work a lot more than expected for not a very desirable salary. Room for progression, and some managers know what they’re talking about. It’s all about the people you work with, and the customer satisfaction, but can be demanding at times

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Productive and fun

Paralegal (Current Employee) - Sheffield, South Yorkshire - 25 October 2023

Nice people. Can’t complain as work load is a decent amount and there are helpful managers who you can ask for assistance. People are nice and friendly although not much room for progression

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Difficult

Sales Advisor (Former Employee) - Sheffield, South Yorkshire - 25 October 2023

Too many kpis. This takes your confidence away when trying to sell things. Lots of young people there to mess about and not to actually do any work. Avoid

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