Let me start off by saying that the staff who worked there with me were amazing, and really supportive. They helped with anything I asked them to, and tried to learn things as fast as possible when training them.The business owners on the other hand are a nightmare to work with. The husband is a bit of a cuck and takes a lot of grief from the wife, who's quite easily the Devil's reincarnation. I have never met anyone so hostile and affects your mood the minute she walks into the environment. She watches your every move, as if waiting for you to make a mistake so that she can criticise you. She belittles her husband in front of all of the staff, and will belittle you in front of customers AND staff. She has absolutely no regard for her staff unless it benefits her. She would also call you up on your days off to reprimand you about something you did in work last, which would send my anxiety through the roof. She also had absolutely no qualms about arguing with her husband in front of customers either, according to the more senior staff, they brought a lot of their marital problems into the workplace... very professional. *Cue eye roll*They once went on holiday for 2-3 weeks without telling any of the staff (I only found out because the husband came in very tanned with his hair freshly dyed HAHAHA), so when we had a problem, they would ask us to direct it to police (I had a drunk, creepy man stare at me from outside for over an hour - incredibly uncomfortable when your co-worker's taking lunch downstairs), meaning they have absolutely no idea about safeguarding their staff. I had to ask customers if they wouldn't mind staying with me until he left, luckily someone else had called the police on him as he was making other people uncomfortable in the pub next door.They were trying to hire more staff at one point, whilst simultaneously cutting everyone's hours with absolutely zero explanation. I went from 35+ hours to working 19+ hours in the space of a week. They didn't seem to care when I told them I would have to look for other employment, which was insane because I was a supervisor who was meticulous about everything and to the standards the owners had set. Of course, I made mistakes but would always own up to them, and tried to rectify them wherever I could.It's a typical hospitality environment, you'll never know what you're working until you do, which means no planning ahead for you! The most enjoyable part of the job was probably the free bubble tea and gaining a friend or two out of it. Other than that, there's pretty much zero reason for you to work here unless you're seriously skint and are happy to be degraded on a near daily basis.Very, very high turnover... as one can imagine.(PS. Don't apply if you're male, have a name that's too hard to say, or old, because they'll just chuck out your CV - they're only interested in 18 year old girls because they're a lot easier to manipulate and belittle. I know this because before I left, that was the only demographic I was training LOL.)
Bubbologist in Manchester City Centre, Greater Manchester
Quiet but stressful
The owners are all over the place. One of them she is so stressful and micromanaged every thing and often would make you go against the corporate policy you would be trained with. She would stress too much for a place that was pretty much dead all the time and she would be so rude
Pressure to work many hours for a student
Firstly, I worked here for a short amount of time in December. I was given a phone interview followed by a trial shift. I arrived to the trial shift in a t shirt which was advised, however the shop had no heating, and they wouldn’t allow us to close the shop doors. (I became ill from being basically stood outside in this shop for long shifts, and ended up buying thick turtlenecks to wear under my shirt).
Secondly, they were well aware that I was a student, and tried to make me work the most shifts out of everyone in the staff, even though there was a 21 year old begging for more shifts as she worked full time. I was only 18 therefore cheapest to pay. They ended up firing the older girl over something minor, and giving me long 8 hour shifts 4-5 times a week with about 20 mins break. (Also when the lady left, she took her tiny personal heater with her and it was cold again). They then hired an inexperienced 18 year old after firing the over qualified woman. While i was alone on shift, i was left with the inexperienced girl and another young 18 year old on trial to deal with at rush hour.
My third and final point is that they knew i was a student living away from home, and tried to guilt me into working CHRISTMAS DAY and CHRISTMAS EVE. And basically said if i didnt work them id be fired. I also ended up crying to them about not wanting to work christmas day as i cant stay in uni halls alone and i need to be at home and he basically called me unprofessional. (Meanwhile he fired an overqualified woman working full time to try force me to work for cheaper). After this issue i left.
I worked here because I love bubble tea but working here just isn’t it - managers will usually favouritise their employees and generally speak bad about everyone, team encouragement is really low and there literally isn’t any morals in this company, management is bad and it can become quite shambolic on busy days - anyone that works here will most likely not last a long time because it isn’t a great job
Bubbleologist in Oxford, Oxfordshire
I was working for Bubbleology in oxford and it was terrible. The manager at the time was lovely, she cared a lot!
The franchise owner was horrid. Always talking to us like we weren’t anything. Never gave a colleague the hours that were in her contract. I witnessed the fancied owner shout at the manager about things she couldn’t control. She was only getting paid £8.15 an hour to run the store which is digusting! A supervisor was getting paid more for doing nothing