Bupa Employee Reviews

Big company, can be but of a popularity contest. Not massive amounts of internal progression meaning lots of competition for positions. Constantly rebuffing

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Great place to work

Dental Nurse/Receptionist (Former Employee) - Cumbria - 30 November 2023

Great place to work although starting during COVID was slightly different to normal times. Good management and team spirit. Felt like a valued member of staff

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Jobs at Bupa

Customer Service Advisor

Salford Quays

30+ days ago

Hard work, not enough wages

Trainee Dental Nurse (Former Employee) - Southampton, Hampshire - 24 November 2023

For the work you put into training and being a nurse, you are no where near respected or treated as such. Disappointing as I love my job but sometimes dentists can be very belittling and it makes me want too go back to retail and that’s saying somethinf

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Great benefits, busy days

Receptionist/Administrator (Current Employee) - Worcestershire - 24 November 2023

Enjoying my job here, Bupa offer fantastic benefits and opportunities to move on. Management are approachable. The days fly by as it’s very busy, spending time with the residents is amazing.

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Great team and great Patients, shame it was closed down.

Dental Receptionist (Former Employee) - Sturry - 22 November 2023

The team were lovely and supportive, the patients were overall lovely and made the job worth it, it is such a shame that the practice was closed down.

Pros

Health insurance

Cons

Too much work for one person.

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Insights into Bupa

Based on 715 survey responses

What people like

Feeling of personal appreciation
Ability to learn new things
Clear sense of purpose

Areas for improvement

Sense of belonging
General feeling of work happiness
Fair pay for job

Awful place to work

Manager (Former Employee) - Salford, Greater Manchester - 20 November 2023

What is the best part of working at the company?The food was good very expensive though, recommend What is the most stressful part about working at the company?Hierarchy very demanding constantly watchingWhat is the work environment and culture like at the company?Environment was pleasant, cultural was very clickyWhat is a typical day like for you at the company?Always looking over shoulder, 2 goons who run the building pathetic

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Management hard to deal with

Dental Nurse (Former Employee) - Peterborough, Cambridgeshire - 17 November 2023

Management very hard to deal with as they had favourites, area manager was useless and actually wished me luck looking for another job rather than helping me sort a simple issues out. Dentists do not appreciate their nurses, nurses don't work well as a team due to this. Overall, a very toxic environment which made me leave dental nursing altogether. I did work at another Bupa up north and it was very lovely so they are not all the same

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No opportunities to progress

Customer Experience Specialist (Former Employee) - Brighton, East Sussex - 15 November 2023

They got rid of a lot of good people in a mass redundancy a while back and did not care much for the employees at the time which led to a very toxic workplace. May be better now.

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People too overworked

Sales Manager (Current Employee) - Salford, Greater Manchester - 12 November 2023

Not enough people, wants to be caring and have good values but puts pressure on people. Good benefits I.e healthcare but you become exhausted and just generally overworked.

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Great place to work

Care Assistant (Former Employee) - Ipswich, Suffolk - 10 November 2023

Really good training throughout my time there with opportunities for ongoing development. management were supportive while I was there. Great co-workers.

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Family feeling and rewarding to be part of such a wonderful team.

Dental Receptionist (Current Employee) - Wiltshire - 6 November 2023

What is the best part of working at the company?The people and benefits are great. Training is helpful are valuable. Great company to work for. Would definitely recommend. What is the most stressful part about working at the company?Cancelling patients due to staff sickness. But most patients are understanding. What is the work environment and culture like at the company?Team work is vital for this environment with emphasis on delivering outstanding customer service. What is a typical day like for you at the company?Booking in patients, taking calls including emergency telephone calls. Printing invoices and treatment plans. Making sure daily dairies are full and accommodating for the dentists so they can work effectively and efficiently.

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Terrible unprofessional company to work for

Care Assistant (Former Employee) - Bromsgrove, Worcestershire - 6 November 2023

What is the best part of working at the company?Not a pleasant experience working for bupa management team are horrible and don't listen or care about you. Nurses there treat you like something they stepped in. .avoid What is the most stressful part about working at the company?From the time you start to the time you finish you are stressed hardly any training or communication. You basically get shouted at all the time. What is the work environment and culture like at the company?Working environment you feel pushed out if your face fits your okayWhat is a typical day like for you at the company?Awfull from start to finish you dread going in the night begore

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Busy workplace with hardworking colleagues!

Dental Nurse (Current Employee) - Glasgow, Glasgow - 5 November 2023

Dental nursing as a whole is stressful and not for everyone, it can be hard to get time off and the pay isn't great however this is definitely one of the best places I have worked and they at least try to support you when and where they can.

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Great Team 😊

Dental Nurse (Current Employee) - Peterborough, Cambridgeshire - 1 November 2023

I started my training at Herlington and have always been supported throughout my course. Great management and team and love working with my dentist 😊

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For the mentally strong

Member Advisor (Current Employee) - Salford, Greater Manchester - 31 October 2023

It can be tough listening to hard calls from people who are ill. Training was intense but apart of me feels like there wasn’t enough training when it comes to certain tasks/queries. It’s a role where you have to learn on the job/learn backwards but that means a lot of the time you are putting members on hold to try and figure out what to do next. There isn’t really enough support especially when you are new. Have had a lot of calls where I am left in tears afterwards.The pros is the environment, how it’s a hybrid role, the people you work with are all nice too.

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The best practice I’ve worked at.

Lead Dental Nurse (Current Employee) - Herlington Peterborough - 31 October 2023

I’ve worked at Bupa Herlington for the last 5years and it is by the far the best practice I’ve worked in. Bright and clean surgeries, so many possibilities for development and great management who are approachable and always willing to help. If you’re an individual who’s hard working, can work well as part of a team, good time management and can take direction then Herlington is a great practice for you.

Pros

Friendly team, great and approachable management, so much room for development.

Cons

None

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Lovely people

Member Services Advisor (Former Employee) - Staines-upon-Thames, Surrey - 30 October 2023

Colleagues lovely , facilities good including onsite gym, restaurant and coffee shop. Hybrid working now standard . Job very stressful , busy to point of exhaustion . Customers can be rude and aggressive , hard when the call before was a bereavement call, or someone with a terminal illness who cried while they spoke to you . Needs more support and less micro monitoring by management . Could so easily be improved just by doing this .

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Basic workplace

Lead Dental Nurse (Current Employee) - Brighton, East Sussex - 30 October 2023

Fair work load and what is required.Steady and usually flexible for personal appointmentsNot many benefits that are easy to use.Unfair pay between the same roles.Area for small improvement or pay risesoverall stingy on pay even though huge buisness.Dont replace after someone leaves

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Bupa Dental Care Herlington is a great place to work

Practice Coordinator (Current Employee) - Peterborough - 30 October 2023

Management is friendly, Welcoming and always supportive. The team are great and we enjoy regular team building events together. I have felt supported and encouraged to complete further training courses to help with my development at Peterborough Herlington Dental Care.

Pros

Good Management, Great Benefits from Bupa, Supportive team.

Cons

none

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Fantastic place to work all the staff are amazing and work as a team

Activities Co-ordinator (Current Employee) - Croydon - 29 October 2023

Fantastic place to work . Staff and managers are brilliant. You are appreciated for the work you do . And you feel part of a team .I recommend bupa absolutely brilliant company.

Pros

Free lunch.

Cons

None

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Good

Practice Coordinator (Current Employee) - Manchester, Greater Manchester - 28 October 2023

Good place to work, look after there staff, great manager, fantastic career pathways, reward and recognition, feel apart of a team/family, health benefits unreal

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