Buy It Direct logo
Buy It Direct
2.6 out of 5 stars.
Get weekly updates, new jobs, and reviews

Buy It Direct Employee Reviews

Review this company
Job Title
Location

Ratings by category

2.7Work-life balance

Sort by

HelpfulnessRatingDate
Showing all 86 reviews
Job work-life balance
Salary/Benefits
Job security/advancement
Management
Job culture

Would not recommend

Indeed featured review

The most useful review selected by Indeed
As a warehouse operative you’re just a replaceable temporary staff. In case you don’t like anything management do or say “there’s the door”. Don’t like looking after staff and no training is provided but if you make a mistake they will not coach you they just sack you. Unorganised place and constantly has new people coming in every two minutes as they just sack them on regular basis. No job is secure in this place.

Pros

2pm finish

Cons

Not looking after their staff
Was this review helpful?

Official response from Buy It Direct

29 June 2021
Thank you for taking the time to share your feedback. We're sorry you haven't enjoyed your time with Buy It Direct, we take all feedback seriously. I can't be sure if you were permanently employed with us or via our agency partners. Unfortunately we aren't always able to offer permanent positions to all agency staff. We are a rapidly growing business, and are constantly focusing on improving the working environment, training and career opportunities for all employees. Thank you again for your feedback.People Team
Job work-life balance
Salary/Benefits
Job security/advancement
Management
Job culture

Do not work here

The worse place i have ever worked..slave labour for minimum wage and they take your break times off your wage..I would not recommend working here most people don't last 1 week and even if u do a good job they get rid off u wen they don't need u anymore

Pros

None

Cons

Long dragging days
Was this review helpful?

Official response from Buy It Direct

29 June 2021
Thank you for taking the time to share your thoughts, we take all feedback seriously. Wherever possible we offer permanent positions to our agency colleagues. This is not always possible as our staffing needs for agency colleagues will always flex depending on business needs. All permanent staff within our Warehouse Operation have permanent full time contracts. From a salary perspective we offer a competitive rate of pay above the national minimum wage, in addition we offer shift allowances on certain shifts. Thank you again for taking the time to provide us with your feedback.The People Team
Job work-life balance
Salary/Benefits
Job security/advancement
Management
Job culture

Good company to gain knowledge, experience and progression opportunities

Most days present interesting or challenging pieces of work, tasks or new situations - this is common in fast growing businesses and is a great opportunity for people to develop their skills and experience and to have a genuine impact on the future of the business. The management hierarchy is very "flat" giving people opportunity to collaborate with people from different areas of the business with different levels of seniority.As we are a rapidly growing company there's a constant feeling of change and progression within the offices, this has created a very unique culture. Combined with fantastic people and a set of genuine values this has created a workplace that most people really do enjoy - it's not for everyone, at times it can be tough but very rewarding.The hardest part of the job is managing the workload of an ever expanding business with the ambitions we have.The most enjoyable part is the people I work with, the hard work and dedication they show, the respect they share between each other, the values we all live by (which truly represent what we are at BiD), the unbelievable talent we have within the business spanning from the CEO (the determined and innovative person I've ever met) to the new recruits joining us early in their career with the passion and ambition to grow with the business.
Was this review helpful?
Job work-life balance
Salary/Benefits
Job security/advancement
Management
Job culture

Great business, great people

It’s a fast paced business with so much opportunity to make a different and develop your skills. You truly are a big fish in a small pond with lots of autonomy to make change. It’s fast paced, you need grit and resilience.

Pros

Opportunity to grow, the people
Was this review helpful?
Job work-life balance
Salary/Benefits
Job security/advancement
Management
Job culture

A Great Place To Work

This is a great place to work, you often learn something new everyday which ends up benefitting massively towards the role, there is always people here to help you suceed.

Pros

Free Lunches

Cons

None
Was this review helpful?

Rate your recent company

Share your experience to help others

Job work-life balance
Salary/Benefits
Job security/advancement
Management
Job culture

Good culture

Management have been excellent during Covid, keeping us informed and showing flexibility. Overall the business is fast-paced and gives you a lot of responsibility. Like any high growth business it has its problems which mostly relate to legacy managers but the CEO seems committed to fixing it. I understand that HR are now introducing a graduate and talent programme, a welcome development. Overall the culture is respectful, hard-working and you are given lots of room to innovate (and make mistakes!)

Pros

Nice team

Cons

Canteen has been closed during Covid
Was this review helpful?
Job work-life balance
Salary/Benefits
Job security/advancement
Management
Job culture

Rubbish work place

Absolute rubbish work place last in first out doesnt matter if your a hard worker or not agency company dont care nor do the company im left not lnowing if im going to be called back in or not. I always said id never work for an agency but there doesnt seem to be any other way in. All the people i worked along side said i was the hardest work and should never have been let go.

Pros

No pros not even tea breaks

Cons

Hard work for poor pay treat like rubbish
Was this review helpful?
Job work-life balance
Salary/Benefits
Job security/advancement
Management
Job culture

Pay is not enough for the work you do

Would be better if they gave you a full weeks work and not just 4 days without telling you you dont have work not willing to listen to any ideas that would benifit the company

Pros

None

Cons

To many to list
Was this review helpful?
Job work-life balance
Salary/Benefits
Job security/advancement
Management
Job culture

Rubbish

Given more and more work carnt do in the shift what I have been given to do so get moaned constantly, dont get a proper break:, didn't get my birthday off like I was promised been there longer than a year not enough characters to carry on about this place

Pros

Non

Cons

Long hours
Was this review helpful?
Job work-life balance
Salary/Benefits
Job security/advancement
Management
Job culture

Great place to work

Fantastic place to work & job security which is a rarity these days. I have been trusted to do my job from day one with a management team that have always been there to support me.

Pros

Job Security & Good progression
Was this review helpful?

Jobs at Buy It Direct

See more jobs
Job work-life balance
Salary/Benefits
Job security/advancement
Management
Job culture

Great opportunity in a small town!

I have been with BuyItDirect for over two years now and it offers great career opportunities in a fast paced, growing, sales based environment and i have not looked back since. The office atmosphere is great and the facilities are second to none.
Was this review helpful?
Job work-life balance
Salary/Benefits
Job security/advancement
Management
Job culture

Great Salary

Salary is second to none, fantastic, management, horrific, ruin your life horrific.Certain managers are enough to give you PTSD, no joke. Absolutely vile culture, some staff are modelled into miniature versions of their manager.

Pros

Salary

Cons

Management
Was this review helpful?
Job work-life balance
Salary/Benefits
Job security/advancement
Management
Job culture

Not worth it!!!

Not worth the time and effort!!! No trust or respect. You will get pulled up on things saying you have done so and so wrong even though that’s the way you have been taught by the trainer. They won’t question the trainer because management is that poor. I would say the whole hierarchy is a mess. They just look short term not long term. Personally I would say give this company a miss.

Pros

None

Cons

Management, team, atmosphere
Was this review helpful?

Official response from Buy It Direct

23 November 2020
Thank you for your feedback, we're sorry you feel this way. Your feedback is valuable to us and we would always encourage employees to speak to their manager or People Partner with any concerns. We would welcome the opportunity to listen to your feedback fully, if you would like to speak to us please email careers@buyitdirect.co.uk with your number and convenient time we can call you. Kind Regards People Team
Job work-life balance
Salary/Benefits
Job security/advancement
Management
Job culture

Great work place

Good workplace. Its a growing company and if you enjoy a journey ..this is the right place to be. The company offers great opportunity to progress and has been supportive and fair during these unprecedented times -COVID

Pros

Progression

Cons

None
Was this review helpful?
Job work-life balance
Salary/Benefits
Job security/advancement
Management
Job culture

Outbound Sales Advisor

I would recommend this job to any money driven / hard working individual. Commission structure is very fair & gives you the opportunity to make 35k+ per year for making conversation with customers & upselling warranty at the end of the calls. Targets are achievable & commission uncapped.Progression is there for those who want it. The company as a whole seem to promote from within, rather than sourcing candidates externally to fill positions.
Was this review helpful?

Official response from Buy It Direct

23 November 2020
Thank you for your positive feedback, it's great to hear.Many ThanksThe People Team
Job work-life balance
Salary/Benefits
Job security/advancement
Management
Job culture

It's fast-paced, productive and entrepreneurial

I've been here for a year and a half, I have over 20 years experience working in both highly creative agencies and large commercial businesses. This feels exciting, the business is growing quickly, it feels fast-paced. It's a young business that is still learning a few things, it's heading in the right direction. If you are genuinely engaged in your career goals and ready to get stuck-in, then you can thrive here.

Pros

Free tea, free parking, staff discount, paid overtime, good IT support

Cons

Peak times may require longer hours (Black Friday etc.)
Was this review helpful?
Job work-life balance
Salary/Benefits
Job security/advancement
Management
Job culture

Fun, lively and fast paced place to work!

I have recently been made redundant, and spent a while going for interviews for various places around Yorkshire. When I was offered an interview with BID, I was admittedly hesitant after reading the reviews and I made a conscious effort to ask at each interview stage what the workplace was like and the culture. BID is made up of smaller companies, I'm working at Furniture123 in the marketing team and I would describe the atmosphere as lively and entrepreneurial, in that everyone is working towards the same goal to make the company better and make the customer journey better. It is competitive, but only really within yourself where you are working towards your own goals. It's a motivating place to work, and often the work is collaborative, having a meeting with different members of the business just to bounce ideas around is second nature here and it is a really nice way to work, building on ideas together. This is also one of the few places I have worked where if you have an idea, the team push you to action it; they don't just fob you off, like other places I have worked for. Naturally they do advise and help you shape it, but ultimately they are very encouraging. In my first couple weeks I had endless support from other people in the team, everyone was and still is incredibly friendly and supportive, it feels like they want you to succeed as much as they want themselves to. Everyone here is passionate about the products, the customers and the wider business which is great to be part of. If you, like me, are coming from redundancy into BID, you can rest easy knowing that job - 

Pros

Nice offices and tech, fully set up to work from home early doors, good co-workers, collaborative working, challenging but rewarding work

Cons

Longer hours than I'm used to, higher workload than i'm used to.
Was this review helpful?
Job work-life balance
Salary/Benefits
Job security/advancement
Management
Job culture

Shocking place to work

Absolutely shocking place to work, covid outbreaks left right and centre! Management havent a clue what they're doing. HR are unresponsive, all they're bothered about is stats and competitiveness against each team member. There is a high turn over of staff think twice before applying for a job here!

Pros

None

Cons

Long hours, very repetitive
Was this review helpful?
Job work-life balance
Salary/Benefits
Job security/advancement
Management
Job culture

Don’t do it

Worst company Management are awful, the people that do well have worked their a long time and do nothing other than get on with senior management Very very very wellI am being kind! I could put far worse

Pros

None

Cons

Nasty place to work and don’t look after new starters
Was this review helpful?

Official response from Buy It Direct

23 November 2020
Thank you for your feedback, all feedback is important to us both positive or negative. We would always welcome the opportunity to discuss your experience in more detail as we are continuously striving to further improve our employee experience. If you would like to arrange a confidential conversation please email careers@buyitdirect.co.uk . Kind Regards
Job work-life balance
Salary/Benefits
Job security/advancement
Management
Job culture

Do not apply

absolute terrible place to work I was working there two day and threatened to be sacked three times for “not looking busy enough” you are treated as expendable and management are Bullies and you have to “look pretty so you dont get sacked” its a joke especially when i suffer with anxiety and depression as it is but they do not care worst place to work no respect for staff full of foul mouthed bullies

Pros

None

Cons

Evrything
Was this review helpful?
Job work-life balance
Salary/Benefits
Job security/advancement
Management
Job culture

Terrible place to work

If you want to messed about every shift and feel undervalued this is the place for you! Managers who can't make their minds up so keep changing you from one job to another and then blame you if you make a mistake when you don't know if you're coming or going! If you're not one of the favoured few you won't progress any where in the company, senior managers have their favourites, they get away with everything and the promotions and credit go to them when its due, if your face don't fit you will do all the work while the favorites take the credit or the managers mate gets the promotion on offer even if they are unsuitable for the job. Compulsory unpaid shifts every 3rd weekend which you have no choice in, the company says its because you get paid for dinner breaks so every 3rd week it totals a 7.5 hour shift unpaid on a weekend!! Its just a blag so they don't have to pay you overtime for Saturday and Sunday shifts! Poor company to work for there are better places to work trust me, if you go home feeling like you've been treated like a stray dog you've had a good day!!

Pros

Finishing time

Cons

poor and inexperienced managers, at all levels, who have only been employeed in the positions because they are yes men, they do not have a clue how to manage people
Was this review helpful?

Want to know more about working here?

Ask a question about working or interviewing at Buy It Direct. Our community is ready to answer.Ask a Question

Overall rating

2.6

Based on 86 reviews
5
20
4
11
3
8
2
9
1
38

Ratings by category

2.7Work/Life Balance
2.6Salary/Benefits
2.5Job security/advancement
2.4Management
2.6Culture

Compare Buy It Direct with

  • Companies
  • Buy It Direct
  • Employee reviews