Cabot Financial
3.1 out of 5 stars.
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Cabot Financial Careers and Employment

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  • Industry
    Finance
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Customer Service

8 jobs

Salaries

Salary estimated from 760 employees, users, and past and present job advertisements on Indeed.

Rating overview

Rating is calculated based on 42 reviews and is evolving.

2.0020184.0020192.5020202.6020212.672022

Reviews

Customer Service in Kings Hill, Kent
on 5 August 2022
Can be rewarding but culture becoming more focused on increasing (already massive) profits that doing the right thing for customers
Title says it all really ... Fast paced target driven environment which is fine however they don't seem to take the cost of living crisis into consideration just expecting their staff to collect more and more even when customers are worried about being able to pay their bills. Fail calls and lose bonus if you're not "politely" pressuring for more money. Profit margins mean more than staff and customer wellbeing (as pressure tactics are followed by abuse from customers)
Collections Agent in Kings Hill, Kent
on 21 July 2022
Stressful with unrealistic expectations
Target driven, uneducated managers, toilet times recorded, measured and spoken about at team meetings! Long hours and unpaid over time. A culture of hit targets or leave, I hit target most months however when some one didn't it was publicly known so as to 'encorouage' over the top American style of high energy (atleast attempted) team meetings with hands in the middle ect...
Customer Consultant in Kings Hill
on 29 June 2022
Meh
It’s an ok place of work. High workload and have to pick up more work to move up pay bandings rather than being rewarded for doing well in your own role
Complaints Handler in Kings Hill
on 8 June 2022
Wouldn't recommend working here
In my opinion whilst Cabot offered hybrid working, their refusal to continue operating fully remote reduced a lot of flexibility. The random days in the office was really exhausting and due to being overwhelmed with tasks employees often stayed later than their shift. For newcomers I think the salary would probably be okay, however other companies do offer the same and more, the people that have been there quite a while are really under paid for the duties and knowledge required. In my opinion tying to get a pay rise all depends on whether your face fits in with the clique. Less company benefits than most equivalent financial service companies. There are no seniors so progression is limited to TL or a different department. Management is quite toxic in my opinion and they follow a very micro managed / authoritative approach with not much leeway for autonomy and not much attention to employee voice. As you could probably gather, based on that I feel the culture was quite negative. In my opinion there wasn't much team spirit because staff are overloaded and exhausted. I felt certain people were treated differently and in my opinion Cabot really is not a positive or progressive place to work. Cabot openly encourage reviews from staff members when they first arrive usually whilst in training, prior to actually being released to the job role and in my opinion the positive reviews on here are written by those that really wish to progress in an atmosphere where progression is limited. Overtime is offered however to obtain the higher rate of overtime pay and overtime bonuses you must hit the equivalent of full time 40 hour contract staff, so people who are part time do struggle to reap the financial benefits of this. In my opinion the targets changed very frequently for bonuses and I found the quality checking very stringent and quite difficult to achieve, which increased the difficulty to achieve the bonus. That is my opinion on Cabot Financial.
Customer Consultant in Kings Hill, Kent
on 17 May 2022
Repetitive and long hours
Bad management, okay pay but customers are able to speak to you like rubbish. Boring job role that doesn’t change day in and day out. Long and dreadful late hours, 4 different shift patterns.100% based and heavily monitored, a lot of regulations and procedures to follow

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