Work wellbeing score is 61 out of 100
3.1 out of 5 stars.
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Caffè Nero Careers and Employment

Work wellbeing

Results based on 622 responses to Indeed's work wellbeing survey.
Work wellbeing score is Low, 61 out of 100

Happiness

How enjoyable people find their day-to-day life at work
Below average

Purpose

How meaningful people find their work
Below average

Stress-free

How manageable people find their work stress
Low

Satisfaction

How content people feel with the way things are at work
Below average

About the company

  • CEO
    Gerry Ford
    62%
    approve of Gerry Ford's performance
  • Founded
    1997
  • Company size
    1,001 to 5,000
  • Revenue
    £75m to £365m (GBP)
  • Industry
    Restaurants & Food Service
  • Headquarters
    9-15 Neal Street, London
  • Link
    Caffè Nero website

Caffè Nero is a European coffee house brand specialising in the creation of high quality Italian coffee.

Our philosophy is really very simple: Premium Italian coffee. A warm and welcoming atmosphere. Good food and great personal service.

When Gerry Ford founded Caffè Nero in 1997, his aim was to bring a premium, continental-style cafè to Great Britain. He wanted it to be authentically Italian, serving premium espresso-based coffee, fresh high quality food, and a neighbourhood gathering spot....

Caffè Nero is a European coffee house brand specialising in the creation of high quality Italian coffee.

Our philosophy is really very simple: Premium Italian coffee. A warm and welcoming atmosphere. Good food and great personal service.

When Gerry Ford founded Caffè Nero in 1997, his aim was to bring a premium, continental-style cafè to Great Britain. He wanted it to be authentically Italian, serving premium espresso-based coffee, fresh high quality food, and a neighbourhood gathering spot.

Caffè Nero opens one new store a week and now has over 700 stores globally with more than 5,000 skilled baristas and support team.

Caffè Nero has been part of the coffee culture revolution and has helped raise the bar on the coffee quality available to consumers through the introduction of hand-crafted artisan coffee in hundreds of towns and cities in Europe and Middle East. Through this, Caffè Nero has become one of the best recognised and most admired coffee house brands in the world.

Learn more

Jobs

Browse jobs by job title

Shift Leader

38 jobs

Rating overview

Rating is calculated based on 1K reviews and is evolving.

2.87 out of 5 stars.20193.09 out of 5 stars.20202.82 out of 5 stars.20212.68 out of 5 stars.20222.71 out of 5 stars.2023

Reviews

Barista in Woodbridge, Suffolk
on 30 November 2023
Can be stressful
People do their best to work as a team and support each other as best they can. The workload is a lot however and requires a consistent and clear communication between everyone
Customer Service in Heathrow Terminals 4
on 4 December 2023
Fast growing place
What is the best part of working at the company?They care about everyone working with them.What is the most stressful part about working at the company?Learning how to serve the best coffee What is the work environment and culture like at the company?It's friendly, having fun , family place What is a typical day like for you at the company?It's like you just come on a shift serve custom...
Assistant Manager in Bristol, Bristol
on 27 November 2023
Fun but hard work for not great pay.
I worked for CN for almost 5 years. I loved making coffee, serving regular customers (well most of them) and I have met some great people between both customers and staff. If you want and work hard there's space for progress, yet even as a store manager you can expect to be, most of your working hours, serving customers. Even though that is the best part of the job it does not allow much space for...
Barista in London West, Greater London
on 26 November 2023
Good for students or those who dont mind being overworked
Teaching new barista depends completely on what management is working with you that day. Management is horrible.Extremely high turnover rate- for a very good reason. You are paid the bare minimum but expected to do jobs way beyond what your payroll is.
Shift Leader in Cambridgeshire
on 25 November 2023
Fast paced, stressful
Fine if you are a barista but shift lead and assistant managers are severly underpaid for the amount of responsibility you have on shift. This varies store to store I am lucky in having a good manager who takes a lot of the load off of us in his team however I know of a lot of store managers who take it out on their team and don't pull their weight at all.

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Questions and answers

People have asked 107 questions about working at Caffè Nero. See the answers, explore popular topics and discover unique insights from Caffè Nero employees.

Popular questions

See questions about:

  • Dress Code
  • Working Hours
  • Benefits
  • Interviews
  • Hiring Process
  • Salaries
  • Hiring Age
  • Working Environment
  • Shifts
  • Working Culture
  • Part Time Jobs
  • CEO
  • Job Opportunities
  • Promotion
  • Work from Home

Interview insights

Insights from 1.1K Indeed users who have interviewed with Caffè Nero within the last 5 years.

Average experience
Interview is easy
Process takes about a day or two

Interview questions

How you can benefit the team, how you see yourself in the future, what type of skills you have that can contribute to Nero and personal questions to get a feel of what you’re like and what you do in your spare time

How you can benefit the team, ...

Shared on 30 November 2023

Previous experience, what you wanted from the job, hobbies ect. Normal questions

Previous experience, what you ...

Shared on 4 November 2023

None in particular.. very casual

None in particular.. very casu...

Shared on 19 October 2023

Common questions about Caffè Nero

Working at Caffè Nero

  • Shift Leader2.9 out of 5 stars.
  • Barista3.1 out of 5 stars.
  • Assistant Manager3.1 out of 5 stars.
  • Store Manager3.2 out of 5 stars.
  • Manager3.6 out of 5 stars.
  • Shift Manager2.1 out of 5 stars.

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