Caffè Nero Careers and Employment

The hours are long, the management is poor and for what you do the pay is low. There’s not much pay difference between shift leaders and assistant managers.

Shift Leader in Glasgow City Centre, Glasgow

on 1 July 2022

Worked to the bone.

There is a rampant culture within Nero that your whole life should revolve around the store. You will be expected to work yourself half to death for this place, because the store is understaffed and management squeeze their employees for every penny they are worth. Stores operate on a skeleton crew while customers complain about long queues and tables filled with dirty dishes. Shifts can last up to 14.5 hours while breaks are only 20min. "Clopens" are standard. I've worked 50 hour weeks, and watched others work upwards of 60. I've worked 11-day streaks, others have worked 16. All for effectively minimum wage.Work-life balance is almost non-existent with shift patterns that seriously limit your ability to function as a human being. I've had to run to M&S on my break to buy a pack of socks because I had no time to do my own laundry. Only good things about the work are the customers and fellow staff. The regulars are really quite wonderful and seeing them everyday is the only thing that gives any meaning to the work. Most colleagues are very sound people too.If you have no other option, take the job because they will train you really well -- then apply elsewhere.

Barista in Stansted Airport

on 29 June 2022

I would rather eat nails then work here again.

Toxic upper management, unhelpful staff and a horrible attitude that envelops the entire store. Out of touch doesn't even begin to describe the upper management, the interview process is a well rehearsed lie.

Barista in London

on 24 June 2022

Not the best

Cafe Nero is a good place to start off as a barista and work your way upwards. However, you get underpaid and overworked which can be overwhelming. We are encouraged to work together but at times there are clicks at the work place making other people feel left out.

Shift Leader in Woking

on 17 June 2022

Not nice place to work

Is the worst place I work for. No manager for 6 months, shop in total mess. People don’t stay more than 2 months because of luck of management. Never enough staff, every day at work is stressful and no one to help. Avoid big times

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Questions and answers

People have asked 85 questions about working at Caffè Nero. See the answers, explore popular topics and discover unique insights from Caffè Nero employees.

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Interview insights

Insights from 649 Indeed users who have interviewed with Caffè Nero within the last 5 years.

Average experience

Interview is easy

Process takes about a day or two

Interview questions

Tell us what you know about the company? How would your friends and family describe you? What are your hobbies etc?

Shared on 15 October 2019

What did I study, if I had any previous experience in customer service and as a barista, if it was a problem for me to be at the store before 6am, what makes a great customer service and how I would deliver it

Shared on 19 July 2019

Why do you want to work for Caffe Nero? Otherwise I feel like they're just looking to see if you're broken and desperate enough to want to work your way up the ladder of a capitalist and exploitative company.

Shared on 6 March 2019

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