Manager in Theale, Berkshire
A welcoming team with lots to giveFrom day one I felt welcomed into the team. No question was too much. They made sure I had all the tools and knowledge to do my job and if they did not have it they found a way of getting it. Very happy in my job right now and the future looks full of opportunities.
Children's Support Worker in Reading, Berkshire
Challenging Worked here for under three years and it was very hard and challenging all the time. Paid unfairly, low salary and your expected to travel to all homes within the company. Staff turnover is very high and everyday thing within this company.
Trainee therapeutic support worker in Reading
Disorganised and concerningBeing thrown in the deep end without sufficient shadowing, induction, training or supervision. Being expected to know what you are doing even as a new employee stating they have no prior experience. Directly working lone with young people before introductory training has taken place, then bombarded with weekly mandatory training, required attendance even on days off.Lack of consistency within team members in homes causing confusion and distress to children in knowing their boundaries, and affecting the working dynamics of care provisions for children that require consistency, routine and structure as part of their care plan.Being paid minimum wage but having a workload just as heavy as social workers at times.Concerns with safety issues of house cars being ignored, forms being falsly filled out because staff cannot be bothered to do the required checks as they feel burnt out.Extreme lack of staffing availability.Failure to maintain supervision of trainee employees.Lack of care and understanding from management teams. But you do get to eat with the children (food in the home included so you don't have to take lunch/dinner to work).
Team Leader in Calcot, Berkshire
A difficult job with limited support.The mgnt were supportive in professional development + learning new skills to support the children. From my experience, reporting procedures were good and clear. Any incidents were always reported to the correct people. When there were incidents, senior mgrs would come out + support us. We would do 15 hr days which I really liked as it was 160 hrs per month working. It meant we would only do about 2 or 3 days work a week. All meals, drinks, snacks were provided on shift.Salary was low for the stress + nature of the work. Often expected to do 15 hr shift, followed by sleep-in then another 15 hr shift. No adjustments if we had to support night staff + tired the next day - still expected to be up for 7am start. New children were often placed into the home without consideration of how this might effect the dynamics of the home, causing long term disruption + stress to everyone.There is a high staff turnover throughout the company, leaving the staff team inexperienced + often relying on agency staff. I was regularly asked to work in other homes which also doesn't help with continuity of care and doesn't help you build relshps with the children in your base home. When there is serious challenging behaviour, the company policy is staff are not to phone police in an emergency without getting permission first from an on-call manager. Often led to staff being assaulted + property + cars damaged.The company also applies the Bradford factor to your sick days which I think is really unfair + if you leave the company within a year they deduct training costs from your final month's salary.
Therapeutic Support Worker in Reading, Berkshire
Some managers are great but company isn’t It’s a shame some of the team at head office and some of the managers here don’t care about the children or the staff. For the most part the carers are all fantastic and really truly care about the job they are doing and how important it is. Some managers put members of staff on shift that increase the risk of negative behaviour and this never gets considered which can make carers feel at risk from violent young people. The environment in the houses is amazing though, but it’s a shame how often you get sent to cover at other locations as it means you don’t get to build a strong bond with the child anywhere because you’re constantly in and out