Capability Scotland
Work wellbeing score is 68 out of 100
3.1 out of 5 stars.
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Capability Scotland Employee Reviews

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United Kingdom79 reviews

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3.1Work-life balance

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Good place to work and customers are wonderful and a joy to support. Training excellent and opportunities available. You have a chance to gain new skills
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Service Manager let’s the company down

I worked at Capability Scotland for a number of years and always enjoyed my job, the customers were well cared for and there was a fantastic staff team. A new service manager arrived 3 years ago and since then lots of great staff have left and the customers don’t appear to receive the same level of care and support. The company is in contract with a local agency and this tends to be where all the funding goes. Not that the agency staff aren’t good, most of them are but they are not familiar with the customers or their routines. Permanent staff are often on with one agency staff member and are expected to do the work of 3 people. Because of the lack of staff, customers sometimes go for a few days without being able to get out the house. The service manager is extremely rude and has been known to swear at staff. If staff have any concerns then the manager is definitely not approachable and you feel as if you’ve nowhere to turn for support. I loved my job and enjoyed supporting the customers, will miss them greatly but had to leave for my own mental health. The manic shifts and shift patterns do not allow for a harmonious home life. In saying that, I had great training throughout my time in the role and achieved an SVQ. I just hope that HR start to listen to staff in regards to complaints about the service manager and that the company can hire some decent staff who will ensure the care and support of the customers.


Training and supporting customers


Shift patterns and unapproachable manager
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Insights into Capability Scotland

Based on 25 survey responses
What people like
  • Feeling of personal appreciation
  • Ability to learn new things
  • Clear sense of purpose
Areas for improvement
  • Fair pay for job
  • General feeling of work happiness
  • Sense of belonging

Very Organise and structured

the hardest part of the job is that goes to work from Dundee, so am not driving l find very difficult especially when l have to close late, but am getting use to it


Friendly environment and lovely staff and happy befrienders


Distance to work so l need to get a ride as soon as possible
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Great place to work .

Both staff and customers are great to work with. Can be challenging at times and some very long hours but a very rewarding job overall. You do receive great training
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Good and bad

Good and bad, could be very stressful could be a nice day. Management need to be worked on and pay is not good for the job we must do. Overall good though.
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Wtf I have no life

I love my job but hate my job If you love to work for rubbish management and people who always think they know better then yes it’s the place to work for you The staff is run down And we are asked to do everything for no recognition on little pay But the look on the customers faces makes your day the best ! Seeing family’s come in and appreciate what you do for their loved ones makes it all okay You can even forget the 360 horrible days for those 5 great days I have to agree the training and SVQ Qualifications are definitely a pro but if you ever want a holiday put them in a year in advance as you will might not get them Well come join in the fun cos no days are the same
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Bad management

Bad place to work, very unorganised. No break given. Was papped into a room for three shifts and told to read files, no one even acknowledged I was there. Very unprofessional
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Great training

Great training Able to have 1 to 1 care for the young people Able to go on outings No work live balance Great grounds Lots of different resources for young people to enjoy Short staffed
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Not a nice place to work, would not advise

Worked here for a while and although I loved the people I cared for I found a high percentage of staff (Rosie bank/tummel) to be unfriendly/unwelcoming and could not care less, the basics got done nothing more nothing less and all accepted as normal. Not a nice place to work and certainly wouldn’t recommend, very sad as I feel the customers deserve far more.
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support worker/ driver gardener

started in aug 2022 as student support worker but moved to estates team...prob worst company i have worked for...senior management havent a clue...just been let go due to banter with other staff who got away with it...not a good experience...


good students


bad staff
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Jobs at Capability Scotland

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Not great

The work itself is great, however, some staff lack serious training and skills required to do the role and management seem hard to approach. Alotnof workplace bullying and management won't take this seriously
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Great training, can be rewarding

Training courses for the job were great. Staff friendly and helpful. Customers are well looked after and the job is all person centred care. The job can be hard work but rewarding when you have a good working relationship with customers and their families. The shift pattern however is the hardest part of the job. Often finishing work at 10pm, home at 11pm, back up at 5:30am for your early morning shift. It really took a toll healthwise and your days off are spent sleeping before doing it all over again


Good training, friendly staff. Room for promotion


Poor shift pattern, poor work life balance
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A workplace which is running down

Capability Scotland has changed into a place where staff became unimportant and turned into the number. I can only guess that problems to find new employees and financial issues caused most of the problems. There are amazing staff members there but not appreciated enough for their hard work. Seniors are approachable and easy to speak to however the overall pressure and stress makes them often unavailable for staff.


Approachable seniors, amazing staff members


Staff members treated as the number not individuals, low pay.
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Good place to work could be stressful when short staffed but that’s across the industry at the moment.Staff and clients make it worthwhile and jobs is as hard as you make it


Staff and clients


Short staffed
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The place that could be...

I have fond memories of my time at Upper Springlands. Residents are wonderful, and the potential for the place is enormous, though unfortunately - it gets completely wasted.Pay is some of the lowest, especially for the staff registered as practicioners responsible for both medication and assessments.Very clique on various levels.The bright side comes when dealing with service users and long-term staff.Wonderful place for those seeking to get first steps into healthcare, but the wages speaks for itself - hight staff turnover and frequent shortages are dreadful.




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I love the job I have. No day is the same, some days can be stressful and as with all care jobs some days can be sad. The feeling that I get knowing I’m making a difference every day is all the job satisfaction I need.
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Bad management

Nobody works together in different departments. Management very cliquey. Great residents. High turnover of staff in all departments. Very backstabbing place.
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Management let down the company

The actual job in itself is fantastic but management lets this company down massively. I was often made to feel not good enough by management by their patronising tone and when having a bad time with my mental health was punished instead of being supported. Shift patterns leave you with little or no personal time and it is impossible to get annual leave. Never a full team of staff so doing the work of 3 people. Avoid.
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Very low pay for what you are expected to do

Very stressful place to work and little thanks for it ,customers are lovely but Working on the floor can be very childish at times. and the wages are unacceptable especially when you have big bosses with massive wage packets. The amount of work you have to do on a daily basis is ridiculous for the pay. The company should be embarrassed.


Lovely customers


Unacceptable wages
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Customers lovelyStaff some debatable Management all about themselvesProblem solving from management all about what others think of companyLittle support from management If u have a voice don't use it or ull be "managed out of the door"


Working with customers


Working with unsupported management
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Felt valued and enjoy my job

Training was good and up to date. Risk assessments were complete, felt safe at work. Customers enjoy attending. Money for activities or events customers want.Fun atmosphere and hours suited
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Overall rating

Based on 82 reviews

Ratings by category

3.1 out of 5 stars for Work/Life Balance
3.1 out of 5 stars for Salary/Benefits
3.0 out of 5 stars for Job security/advancement
2.8 out of 5 stars for Management
3.2 out of 5 stars for Culture

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