Capability Scotland
3.1 out of 5 stars.
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Capability Scotland Employee Reviews

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3.1Work-life balance

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Very Varied!

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Good opportunities to do varied and different work. Often challenging as you need to cover so much. Time is always tight and resources are not always available. Nice people to work with. A real sense of team effort.

Pros

Flexible work hours, lots of variety

Cons

Can be hectic
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Amazing customers but management are toxic

Staff are overworked with little to no recognition, management are very close to each other and use this to better themselves to the detriment of their teams. Not much of a focus on helping customers achieve independence. There is a massive problem with employees suffering mental health issues which management seem to ignore as it isn’t convenient for them.

Pros

Great customers, fulfilling work

Cons

Long hours, little pay, lack of support, mental health is stigmatised
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Worst company to work for

The management don’t care about you and offer you the world and give back nothing. You have no room to progress. The company only care about money and not the customer. Avoid at all cost . If your experienced support worker you will deskill yourself. The only time team leaders talk to you is for shifts , you never get supervisions and when you do anything you bring up nothing gets done. The service I worked in the customers would go 4 days with no food in the fridge and they would take petrol money off the customer even though they haven’t used them . The manager forgets about checking MOTs on cars and would let staff drive them . I could go on but you hopefully get the point . Other things is they will bring in new customers that have challenging behaviour and the staff don’t get trained to deal with it. The one thing that really gets staff is getting the customer out for the day that doesn’t happen as they are always short staffed. As I say not a company to work for.

Pros

Holidays are good

Cons

No training or development. Short staffed
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Company has great values

I enjoy working for Capability Scotland. They value people who have disabilities and strive to give everyone opportunities to achieve their desired outcomes. They include everyone and value staff and customers. There is a culture of respect and I feel valued for the work I do.

Pros

Good values, good training opportunities and company reflective.

Cons

None
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Good employer

I work within the HR department for Capability Scotland and enjoy my role. I think Capability Scotland is a good employer that is striving to improve conditions for all members of staff within strict local authority budgets. The training available is excellent and Capability Scotland often promotes from within. It is satisfying doing my role for an organisation like Capability Scotland that supports disabled people, I feel I can indirectly help people who need support within Scotland.

Pros

Pension Scheme, Supportive Culture, Annual leave entitlement, Supportive Manager, Kind Colleagues

Cons

While SVQ for Care staff is often paid, there are less paid options for corporate employees
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Rewarding work with job satisfaction.

I really like working here. The staff are friendly and caring to each other as well as the children, with all staff working to the common goals of GIRFEC - helping the children feel nurtured, respected as individuals and promoting independence. I would recommend Stanmore House School as a great place to work.

Pros

Caring staff and colleagues, working with and helping children, understanding leads throughout staff groups, rigourous cleaning following COVID19good culture and atmosphere.

Cons

The buildings are dated with associated problems from time to time, Pay is not as good as the public sectors unless you are teaching staff.
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Fantastic and caring organisation

Having worked at Capability Scotland for nearly three years now, I am so thankful to have my position here. The charity has seen recent changes to its top leadership which, in my view, has vastly altered the feel and scope of direction. Capability Scotland has always put its customers' welfare first and foremost, and as they are responsible for some of Scotland's most vulnerable adults and children, they pride themselves on providing the very best support they can. Management in the organisation has changed recently, from when I first started. There seems to be a more unified approach, putting staff feeling and sentiment at the core. As a culture, everyone who is there seems to be there for the right reasons (to support disabled people who can't always support themselves) and this passion comes across frequently. The hardest part of the job is absolutely the care provided - no qualms or lies, it is a tough job. But it's very, very rewarding to the staff. They know it's difficult, but the benefits of that are that it's enjoyable to see real tangible results in the faces of customers you are supporting - the hard work done really does make a true difference to other peoples lives. And if you're not making that kind of difference in the world, what are you doing?

Pros

True job satisfaction, supportive management, great pension scheme, excellent annual leave. e-learning platform is fab.

Cons

None - certainly not anymore.
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Registered Charity

A professional company who strive to assist people with disabilities live independently and are very supportive to their employees. Regular supervision reviews are carried out to review progress and discuss any issues which is very beneficial.

Pros

Flexible working options

Cons

None
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Fun workplace

Typical day involved dealing with customers and cash, replenishing stock and sorting out the stock on display. The most enjoyable part was the wide variety of customers who entered.
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Fighting loosing battle

Managers look after themselves, don't care about customers, walk all over staff, treated like rubbish,, staff work for their money,, looks more like homeless retreat

Pros

None

Cons

Great customer's
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Great team

Made redundant. Very flexible management. Good communication at all levels. Job varied and helpful to volunteers looking for job experience or an opportunity to socialise in a meaningful way.
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Not a good environment.

Erratic management style that has been allowed to happen. Manager has no idea how much is done for so little pay. No back up when difficulties arise. Lack of rotas and never an apology for the lack of life outside work as a result. Stressful and unrewarding.
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Varied work load on day to day basis.

Opening shop, ensuring clean and tidy, serving customers, sorting of incoming stock, pricing .stock to display steaming and tagging garments. Supervising staff and cashing up at end of day. Learned a lot about product brands and value of valuable items. Good rapport with head of retail and area supervisor. During last year of service more or less worked without much supervision. Excellent customer service and achieving set targets. Hardest part of job volume of donations to sort and heavy lifting. Most enjoyed serving the public and having a good rapport.

Cons

Heavy lifting and often long hours without pay.
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Poor management

No interest in staff what so ever. Purely a number. Not well treated if refuse extra hours, expect you to be there at snap of a finger. Make it difficult to get time off.
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Precarious place to work

A company which invites professional teachers to work in an area of profound special needs on the promise of training to enable transferable skills to be used. The Company change management personnel frequently, there is lack of educational training to meet the needs of special needs students, an overemphasis of training for .e.g care workers for teachers. Teachers are required to step outside their experience and deal with medical issues, such as clearing secretions out of student's mouths. Teachers are required to manage an average of seven support staff who are essentially care workers forced into educational support for learning without training, knowledge or understanding of educational principals, and prefer cleaning and care duties [within their knowledge and comfort zone] Company hire and allow you past probation of 6 months, progressing to permanent employment then have a redundancy procedure to reduce staff numbers or alter pay conditions on 're-hire' to downgrade pay scale; due to being grant funded and having a declining client group. No attempt is made to publicise services, and reassurance upon hiring that grant funds projected long term employment result in almost no teacher being employed for a duration which would allow employment rights faced with redundancy, all just weeks short of two year continuous employment. Management Deputy Head, takes no interest in staff or students and 'rules' remotely from a desk in her large office. Executive Head, manages two schools and is intermittent in presence, barely knows staff identity. This management, took over - 

Pros

None

Cons

Long hours; constant meetings, reading policy, typing records; managing difficult support staff, lack of training, uncaring management.
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Living their best life

Capability Scotland is dedicated to helping their clients to life their best lives. It can be difficult juggeling this whilst supporting every individuals care need, however the workforce are driven to displaying best practice at all time and this is refelcted in the Care Inspectorate Reports.

Pros

A wonderfully varied client base and dedicated managment team

Cons

Long Hours, Short Staffed, Funding/Budget Cuts
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work ethic

Most of the staff at my level were good to work with, they were fun to work with and worked well as a team. The management team, I found very unapproachable, weren't supportive, didn't want to listen (only heard what they wanted to hear). You could voice concerns about a service, not deal with it and at times deny you have told them anyrhing about it, resulting in making it worse for staff.

Pros

mileage if you have business insurance on your car

Cons

long days and no consistency in shifts or fulfillment of contracted hours
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Job satisfaction, management overreaction.

As a former employee/ agency i can say that working at Upperspringland was an interesting experience, as someone who had never been in care before, i eventually got job satisfaction but it did take some time. The majority of the job was enjoyable, there is however parts which should be self evident that weren't very glamorous, but i digress. Working with the customers was enjoyable and very rewarding, however the biggest problems i felt were with management. The site is split into four separate units, annaty, tayview, rosiebank/tummel and the studio. Three out of the four units where excellent to work in, however i should give special mention to rosiebank and tummel. Just before I stopped going to Upperspringland i worked a few shifts in Rosiebank, never again, the upper management were rude, condescending and downright disrespectful. Many times(and after three shifts that should be an indication), the unit manager would belittle and cause an argument where ever they went. The team leader was complicit in her bosses actions, never once standing up for her employees, causing stress and making morale virtually non-existent. Thankfully the customers had tremendous care and the staff were excellent, but the management, left alot to be desired. Now at a service in blackburn, much happier.

Pros

Good staff, rewarding work

Cons

Management.
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Springlands customer review for a change

Staff on the field level are fantastic however the environment is toxic in regards to management in the past 3 years that I lived there I have witnessed paternalistic gestures along with tokenistic gestures like their community council which is not 100-percent independent of staffs opinion the night shift are nice and have never steered me wrong once again however capability Scotland as a company need to re-evaluate their morals in conclusion unfortunately managerial staff need to get off cloud 9 and help their floor staff rather than being blinded in regards to the predicament their staff need help

Pros

Fantastic floor staff

Cons

Mostly paternalistic and tokenistic gestures made by management to make us think we're independent
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Supportive and rewarding place to work

Working for capability scotland you see the difference you make every day to the lives of those you support. I have built fantastic relationships with people from all walks of life, customers and staff. Our customers really appreciate the time and attention of staff members which makes for a positive working environment. Admittedly you work hard here, but the hours fly by and as previously mentioned you see the difference your hard work makes. I've found the management team to be nothing but fair, supportive and guiding. The unit managers have all worked within the units for a number of years and so understand the challenges their staff face. I have personally received invaluable advice/guidance from the unit management team. The company as a whole is very accommodating in return for the hard work staff put in, good rate of pay, good holiday allowance and the opportunity for flexible part-time/relief working hours that meet staff and unit needs, eg. Early shifts or late shifts only. As a full time member of staff you work to a three week rota which allows for plenty time for rest and recuperation.

Pros

Working relationships, support, pay, holidays

Cons

Hard work
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Training Great, Work/ Life Balance Poor

Decent enough to work for, just dont expect much of a life outside of work, the training has been good also. cant really say much more about the organisation in a positive way

Pros

Not Many

Cons

Shifts Can be hard going
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Overall rating

3.1

Based on 46 reviews
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Ratings by category

3.1Work/Life Balance
3.2Salary/Benefits
3.0Job security/advancement
2.7Management
3.1Culture

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