Happiness score is 42 out of 100
3.1 out of 5 stars.
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Capita Careers and Employment

Work happiness

Scores based on about 241 responses to Indeed's survey on work happiness
Do people feel happy at work most of the time?
Do people feel they are achieving most of their goals at work?
Do people feel they can get support and encouragement from colleagues at work?

About the company

  • CEO
    Jon Lewis
    approve of Jon Lewis's performance
  • Founded
  • Company size
    more than 10,000
  • Revenue
    £730m to £4bn (GBP)
  • Industry
    Management & Consulting
  • Link
    Capita website
Learn more


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93 jobs


Salary estimated from 19.2K employees, users, and past and present job advertisements on Indeed.

Rating overview

Rating is calculated based on 3.8K reviews and is evolving.



Customer Service Advisor in Work from home
on 23 May 2022
not worth it for the amount of abuse you get on phones. only 2 days off to recover. half a hour for lunch which is ridiculous because what can you eat in half a hour
Customer Service Advisor in Blackburn with Darwen, Lancashire
on 24 May 2022
Good place to work
Management were supportive and helpline was already there whenever you needed help, had great colleagues which was a plus, also the shift pattern were good and overall the experience was great.
Customer Service Advisor in Sheffield
on 23 May 2022
One of those jobs that make you ask "what am I doing with my life"
Okey for a bit if you just need a bit of money or to see you through to the next actual job. Awful management, astoundingly stupid customers, drab surroundings, but plenty of on-site parking.
Analyst in Nottingham, Nottinghamshire
on 20 May 2022
Not the worst place but needs to wake up.
Worked there for a number of years and it was generally ok. They take on to many things and pile work onto existing teams with very little support or guidance. Quite often the contract will land and maybe a month later you start getting the tools required to assist them. Very focused on pleasing the customer to the detriment of the staff (especially their mental health), calls for help and support from the staff get lost in the mix. Capita is a good place to get a foothold in the IT world but progression is rare and you have to know the right people to get the opportunity's.
Disability Assessor in Remote
on 19 May 2022
No work life balance
If you have a young family I would not suggest this job. You feel as though the training is good but once you go live you are left to it. Not much support and expected to know it all. I would say the training should have gone on for longer.

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Questions and answers

People have asked 126 questions about working at Capita. See the answers, explore popular topics and discover unique insights from Capita employees.

See questions about:

  • Interviews
  • Salaries
  • Benefits
  • Hiring Process
  • Working Hours
  • Working Culture
  • Work from Home
  • Dress Code
  • Working Environment
  • Hiring Age
  • Background Check
  • CEO
  • Job Opportunities
  • Company Future
  • Drug Test

Interview insights

Insights from 1.7K Indeed users who have interviewed with Capita within the last 5 years.

Average experience
Interview is easy
Process takes about a day or two

Interview questions

All of the usual ones, nothing unusual.

Shared on 6 January 2019

Can you tell me a time when you were unable to help a customer ? Can you tell me a time when you had make yourself understood to a customer.

Shared on 28 August 2018

4 different inverviews with 4 different situations

Shared on 27 July 2018
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