Up the salary.
Care for employees well-being rather than their own personal targets
Change the training program have hands on training dummy scenarios where you get to use the phones and use and get used to the system better.
Privide better training to all staff on all levels
Treat people well and with dignity then you have a winner.
I will actually provide proper training for contractors, solid 1 week training, provide clear process and procedures to follow.
Should appreciate the properly staff for all efforts not only as employees. Managers or supervisors should think about recognition for what they do wright, and rewards them for their work and devotion for company, as some of employees doesn’t care about company goals or for the company to earn more revenue; and that’s why the properly employee’s which are the strength of the organisation are mixed with the opposite one’s ( lazy ones or the ones which does not care or pay importance or to get involved) and doesn’t get any thanks or appreciation!
Get more empathetical people in like the people previously mentioned
Better managers, better pay salary, fairer parking space facilities.
Ensure fairness and create a far less stressful atmosphere
Help jobseekers learn about the company by being objective and to the point.
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