Capita
3.2 out of 5 stars.
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Interviews at Capita

Here’s what others thought about the interview process at Capita.
Interview experience
Based on 956 interviews
Average
Interview difficulty
Based on 951 interviews
Medium
Interview process length
Based on 912 interviews
About a day or two

Interview process at Capita

Overall experience

On a scale of 1-10 where 1 is Poor and 10 is Excellent, their rating is 5.

On a scale of 1-10 where 1 is Easy and 10 is Difficult, their rating is 4.

Interview process length
About a day or two
35%
About a week
29%
About two weeks
16%
More than one month
10%
About a month
9%
Most reported steps
On-site interview
59%
Phone call/screening
55%
Background check
36%
Group interview
30%
Problem solving exercises
29%
Least reported steps
They have no interview
2%
Take-home/sample work
1%
Drug test
1%

What candidates say about the interview process at Capita

  • Telephone and later on one to one
    Shared on 11 July 2019 - Accounts Payable Administrator - Chichester
  • Straight forward
    Shared on 26 March 2019 - PENSION TECHNICIAN REVIEWER - Leeds, West Yorkshire
  • As you would expect from an interview. There was only one interview.
    Shared on 22 January 2019 - Hosted Services Technician - Bedford

Interview questions at Capita

Commonly asked questions, as reported by candidates

  • All of the usual ones, nothing unusual.
    Shared on 6 January 2019 - Programme Director - Infrastructure - London, Greater London
  • Can you tell me a time when you were unable to help a customer ? Can you tell me a time when you had make yourself understood to a customer.
    Shared on 28 August 2018 - Customer Service Advisor - Dearne Valley
  • 4 different inverviews with 4 different situations
    Shared on 27 July 2018 - Customer Relations Advisor - Glasgow

Interview tips at Capita

Dress code for the interview
  • Formal (business suit)46%
  • Business casual (e.g. dress slacks)35%
  • They didn’t have a dress code10%
  • Casual (t-shirt and jeans)8%
  • Special outfit (e.g. protective gear)1%

What advice do candidates give for interviewing at Capita

  • Don't get to friendly with all the staff including the new ones as not everyone is as friendly as you think.
    Shared on 23 March 2020 - Call representative - Darwen, Lancashire
  • This depends on the role being sought.
    Shared on 5 February 2019 - Programme Manager - Stafford, Staffordshire

The first interview at Capita

How candidates got an interview
  • Through Indeed37%
  • Recruiter contacted me18%
  • Other13%
  • Employee referral12%
  • Other online job site10%

How candidates received their first interview at Capita

  • I went via an Agency
    Shared on 18 November 2020 - Customer Services Advisor - Via Agency - Blackburn
  • Passed a telephone interview and was invited for an actual interview
    Shared on 10 March 2020 - Administrator - Leeds, West Yorkshire
  • Job agent.
    Shared on 22 January 2019 - Hosted Services Technician - Bedford
  1. Interviews