Capita
Happiness score is 42 out of 100
3.1 out of 5 stars.
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Capita

Capita Employee Review

Capita - toxic culture, mediocre people. Believe the negative press

Capita is a lumbering BPO, trying desperately to shrug off the negative press (be that the City's view, their constant blunders for customers or employee stories). And they never will. The organisation is shocking.

Ratings by category

2.0 out of 5 stars for Work/Life Balance
3.0 out of 5 stars for Salary/Benefits
1.0 out of 5 stars for Job security/advancement
1.0 out of 5 stars for Management
1.0 out of 5 stars for Culture
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Same role

Challenging

Not an easy place to work in but if you're self starter, you will have the opportunity to shape your work and your strategies and be taken seriously when you offer solutions.
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Same roleSame location

Good place to work with good people

Capita is a good place to work but can, on occasion, appear overly bureaucratic. There is a strong network of colleagues but in such a large organisation it is sometimes difficult to locate the right people. The company has grown by acquisition and therefore it does not feel like one company but a conglomerate of separate companies. There is significant pressure on bottom line figures
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Same location

Overall good

You manage your workday yourself. Combination of Client's work and sales.People were nice and helpful. The Management were good and trusted us to do the job ourselves without unnecessary micro management.

Pros

no micro-managing

Cons

pay on a lower side.
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Overall rating

Based on 3,883 reviews

Ratings by category

3.1 out of 5 stars for Work/Life Balance
3.0 out of 5 stars for Salary/Benefits
2.8 out of 5 stars for Job security/advancement
2.8 out of 5 stars for Management
2.9 out of 5 stars for Culture

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