Card Factory
3.3 out of 5 stars.
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Card Factory Employee Reviews

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Good place work, learn new skills that are transferable to any job, good working environment, friendly staff. Good people to work with always there to listen.
Pros
New skills learnt
Cons
Really busy work environment
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Very rude to work with especially stowmarket, will ignore you on shift and just wouldn’t talk, not much communication. i hated it did not get treated fairly
Pros
nothing
Cons
rudeness
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Zero hour contractMinimum wageNo guarantee of shifts Of face fits kind of cultureHigh turnover of staff including management - in my 5 months there had 4 managersNot a good place to be
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Awful. Senior management absolutely clueless as to what it takes to run a shop in this fast paced environment. Company does not care about its staff, only about making a profit.
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Do yourself a massive favour and do not work for Card Factory. Worst employer I have ever worked for. Constantly moving deadlines, zero training minimum wage but expect maximum loyalty but have none for any of their staff
Pros
None
Cons
Long hours, high expectations
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Absolutely thoroughly enjoyed the few weeks I worked at the Card Factory it was very busy being Christmas but all staff and management were faultless was sorry when my employment came to an end due to lockdown thank you Card Factory for giving me the opportunity to work with you all it was one of the best job experiences I have had
Pros
Staff discounts
Cons
None
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My interview was face-to-face and the person who interviewed me was really nice I enjoyed working for them it's what I like doing it's not hard work it's enjoy able
Pros
Great working for them
Cons
No cons
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I worked as a christmas temp and hadn’t received my pay in december. Had issues contacting but was resolved in Jan pay. Excellent Colleagues, helpful.
Pros
Staff Discount
Cons
Long shifts
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I enjoyed my time at card factory. It was a relatively busy environment most of the time but also plenty to do in the quieter periods. There was a real "team effort" feeling, with everyone working towards the same targets, and the manager was very approachable and friendly, and willing to be fairly flexible in terms of shift changes etc.
Pros
Lunch breaks if working longer than 6 hour shift
Cons
Minimum wage, part-time contract
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The Card Factory is a great company to work for everyday is busy everyday is diffiferent Customer are different There is always lots to do the staff and management are great friendly helpful and always has time for their staff if you have problems or just a chat
Pros
Staff discount
Cons
Some long hours
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The job itself was easy and the staff were very friendly and laid-back but overall I didn't find the job very challenging even though I was only a seasonal temp but I didn't feel challenged in my job same thing over and over again every day and not a very professional workplace staff could be rude in front of customers not very professional. You only get half an hour for your lunch even if you're working a 9-hour shift. I felt like my years in retail experience was appreciated and some members of staff would speak down to you you like you were worth a child. One positive good if you just want to temp job over the Christmas period.
Pros
Staff were lovely and laid-back easy to get on with lovely customers.
Cons
Not a very professional work environment.
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Worked as a seasonal sales assistant over Christmas. Manager and all the staff were very friendly. Fast-paced environment with lots to do. Flexible hours
Pros
flexible hours
Cons
can get very busy
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I was only a Christmas temp so I was only there for about a month, but the job itself isn’t too demanding. Most of the time I just made cards look tidy or was on the till (which are very easy to navigate). There was always someone to answer a question and nobody got mad if you made a mistake on the tills etc and everyone was always very friendly. Hours are quite flexible if you say to your manager that you can only work at certain times. I usually worked about 28 hours in a week which was quite good and allowed for me to still have time at home! Make sure to wear comfortable shoes though, you’ll be on your feet for the majority of the day apart from on your break
Pros
15% off discount, flexible hours, friendly staff
Cons
short breaks
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Card factory are by far the worst company I have ever worked for didn’t get paid properly from day one I worked there for 3 years and work my way up to management team however you never get treated with respect your always made to feel like your failing and never get the support of a team management complain if your friendly with employees and complain if your not 90% of the time didn’t even get a break working 8.5 hour shifts they are an absolute joke to work for and if you want a life a long side work you can think again I ended up working 7 days a week for absolute peanuts
Pros
None at all
Cons
The company
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Embarresed when staff carry on with talk about their personal issues in front of customers. Also a couple of staff members used strong language. Bit curt with customers. It's a nice store to work in and the staff are very helpful. Most of them are good with people but too sharp and could be nasty at times.Mystery shopper would be a good idea.
Pros
Staff discount.
Cons
On your feet all day.
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I really enjoyed working at the card factory. The staff were really nice to work with. They made you feel t ease all the time. I just wish I was there longer. I enjoyed my experience there.
Pros
Nice people
Cons
Thre was none
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Absolutely no support from area manager or key holders, if your face doesn't fit then there is no hope of staying in this job.Was a store manager in Manchester with no assistant manager or supportive team
Pros
None
Cons
Back stabbing poor wage bad hours
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I had a seasonal temporary job for xmas and was there for about 4 weeks. I loved working in card factory it was my first ever job and I really did enjoy it. For me personally working on the tills was my favourite thing to do, other than that everything else is a bit boring lol. Other than that the colleagues were super easy to get along with extremely encouraging, funny and supportive and inclusive, But this all depends on the location of the store this is just my experience.
Pros
Discounts on things in the store, Friendly/ funny colleagues
Cons
Low pay for Long hours, No breaks unless you are doing 6+ hours, Standing up for long hours, backache
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Was only there for 1 month but throughly enjoyed it -team was lovely made me very welcome Pity it had to end Loved my time there Was very cold though Had to wrap up to work indoors ???!!Freezing 🥶
Pros
Lovely team
Cons
Cold
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Really bad company to work for. Started when I was 16 and became an assistant manager for 7 years. For experience it was good but the pay was shocking for management. No work life balance, had to work late on all big occasions eg Mother’s Day Xmas and Easter. Upper management think their all that and treat you like rubbish. The people I worked with were great but I guess that’s store dependant. I only left because I had over 2 months off due to an operation and when I went back, it suddenly dawned on me how rubbish the job was and left within a few weeks.
Pros
The friends made
Cons
Long hours, little pay.
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Worked here as a Xmas temp and found the job quite easy and productive but the staff made me feel very uncomfortable as they would all stand in the staff room all day chatting about other staff members (including myself which made me very anxious to work there afterwards) also having very rude comments made to me when definitely not necessary. Would not recommend.
Pros
Nice customers
Cons
Bad management
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