Cardiff Council
4.0 out of 5 stars.
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Cardiff Council Employee Reviews

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I worked here and was shocked to the limited knowledge across the team. Not the staffs fault. Unfortunately some trainers and managers are not cut out to do the jobs and need to retrain. This was only in money advice team. I am not able to comment on any other department in the council. Unfortunately there are far too many temporary contracts and not enough permanent contracts offered. A lot of the opinions across the council is if you are not a good friend or a family member of some of the senior managers then you will go nowhere. Too many staff are promoted because of who they know and not on how well they can do the job.
Cons
Management, Training and working thursday evenings and some saturdays
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There are far too many managers at Telecare Cardiff. Only 1 or 2 of all the managers actually care about the work and have half a clue in management skills, the rest are absolutely diabolical, and that includes all Head management too for seeing and ignoring. None of the departments within Telecare are run to an acceptable standard. If you're a conscientious, hard working, caring employee, then Telecare is definitely NOT for you. If you would prefer not be treated poorly and unfairly as a reward for compassionate, dedicated work, then I would highly recommend staying far away from Telecare. A very plauground type atmosphere, an upsetting and mentally unhealthy environment to work in.
Pros
The Cons far out weigh any Pros
Cons
Management. 90% of staff. Work ethic.
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Worked for them for quite a few years, doing adhock work, in different hubs across Cardiff. Colleagues and other stakeholders were lovely and supporting eachother as the amount of work is massive, however low or medium level Management is poor and don't care about it's own staff. If you want to grow proffesionally get ready coz you will not only have competion (which is normal) but you'll also have to put up with a system that promotes nepotism and affinity bias. Yayk!
Pros
Nice work environment
Cons
You have to know someone who knows someone to go up the ladder
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Don’t ever think that helping other in there job trying to gain experience to work ur way up or even training matters... all that matters is who u know and if they like you and want to prep u for the jobs that they have available.. they always have someone in mind for the position.. they have managers that can’t even do their job.. and all work that u put in is never appreciated..
Pros
Good training opportunities
Cons
Long list
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if you can get a job in the council, within the social letting team - DO NOT PASS IT UP. very very very good place to work. friendly place to work, good paced environment. although i regularly got bored(as not enough work for me for a full day) so i used to clean the office and staff kitchens instead.
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Really great pension and really good place to work for..its a job for life. Always a different day as a driver and never a day that's the same..paid breaks in the salary to.
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Brilliant workplace, supportive culture. Very friendly and helpful staff and managers. Great work life balance. Good pay and and enjoyable job. Definitely the best place I’ve worked
Pros
Monday - Friday, good pay, friendly staff/managers, enjoyable job
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Cardiff council are very loyal to their employees. They can offer extra overtime if available. The rate of pay is better than any where else. Annual leave entitlement is also very good.I have worked for the council for many years and only left once for what i thought was a better employment offer, only to return to the council shortly after.
Pros
Paid holidays, good team support.
Cons
sometimes have to cover for others at short notice.
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Good workplace, good management support, Flexible working, staff benefit, supportive colleagues, Training opportunities. opportunities for career development.
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I worked with the council for 20 years and enjoyed this I left about 14 months ago semi retired but really missing it the role of support worker included personal care suppporting individuals with daily living skills in line with their personal support plans socialising
Pros
Ongoing training
Cons
Can’t see any
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Great to work for, supportive management. Excellent career opportunities, great training courses to up skill yourself. Always supportive and great with personal life. Great pension scheme
Pros
Great career progression
Cons
Salary nlt good
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assisting children with a variety of activities thoughout the day, lunchtime duties, playtime duties, assisting senior leaders with various tasks such as photocopying, preparing work for children. i enjoy working with children and the staff where i work are lovely and make the job a lot more fun.
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wasn't happy at all with working for them. They are selective in whom they employ based. If your face fits then you are ok. unfortunately. hated working for them.
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Absolutely no progression route, inter departmental scrabble constantly for power. It's not about services or quality, its about senior officers gaining power politically to enhance their progression
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Top Job,, be hard to find another like it for wages,, work life balance. All managers helpful,, good training,, benefits, support and hopefully security.
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It's ok if you like being in a job where the other drivers are on the radio grassing each other up all the time trying they best to get the loaders or the new drivers sacked it's a job for you
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Over the last 10 years the council has continued to provide services to its citizens with less staff and resources than ever before. The staff work hard in very difficult circumstances
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The first thing that hits you when you enter Willcox House in south Cardiff is the smell of the toilets, it’s all downhill from there. As a new recruit you might want to see an organisation chart of your dept., or the council even, well tough luck there aren’t any. Perhaps business process descriptions???? 😊😊😊 you’re joking. Well you might find out more on the induction course, except there isn’t one. Training is basically picking up the job from those around, which is how to permanently embed bad practice and inefficiency. IT systems are a ragbag of the monstrous SAP, various out of date packages and uncoordinated bespoke applications built and maintained on a sort of hobby basis by one or two individuals who hopefully will never leave or fall under a bus. Still, maybe your managers will help? Unlikely, between my post and the council cabinet member responsible, there were four managers, two of whom I never saw in a year of working there, as for the chief executive I visualised him as some wizard of oz figure, although I never made it to the emerald city.
Pros
Most of the staff really try to deliver a good service to the people of Cardiff.
Cons
Negligible training, low salaries, the constant threat of cuts, unresponsive and barely visible managers, lack of further opportunities, and poor office accommodation IT systems and equipment.
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really good job I enjoyed being a litter picker it was quite relaxed working for council but one thing you cant do miss work no matter what circumstance they will give you three days a week so you can quit because they know you not making enough money but if you know you never miss work this is the job for you
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Good benefits such as pay, holiday entitlements and pension. An excellent opportunity to gain experience and develop in all aspects. A very knowledgeable company with people of all area of life to complete a united workforce.
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A hard environment to work in and a culture of Us and Them between ground staff and management. Cardiff council has all the policies and guidelines in place but doesnt actually follow them.
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