Cardiff Council Employee Reviews
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Relaxed environment
Marketing Assistant (Former Employee) - Cardiff - 14 April 2022
Indeed featured review
The most useful review selected by IndeedOne of best places to work. I suspect because it’s a non profit organisation this made the experience really relaxing and non stressful. Everyone who worked within the council was pleasant and easy to talk to.
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Productive and stress free
Customer Service Advisor (Former Employee) - Home Based - 19 May 2022
Working here was stress free for me, All team leaders are exceptional and always ready to help. There is room for flexibility and a perfect place for mums or dads to work so they can easily look after their kids. The best place I have worked so far.
Pros
Flexibility
Cons
None
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Insights into Cardiff Council
Areas for improvement
- Support from manager
- Sense of belonging
- Energising work tasks
Supportive environment
Contact Tracer (Current Employee) - Remote - 11 April 2022
Great place to work, lots of support, great work/life balance and pay is above living wage. I’ve really enjoyed my time or king within the role———————
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Fast paced and friendly team
Administrator (Current Employee) - Cardiff, Cardiff - 26 March 2022
I enjoy my current role. I feel supported and the team are fairly laid back. I manage my own workload which I prefer. Not much opportunity to progress which is a shame and the salary could be much better it should be inline with government roles I would say.
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Money wasted, unsupervised staff
Hub Admin (Current Employee) - Cardiff, Cardiff - 13 March 2022
I, along with colleagues, are so demotivated to see how many staff members don't do their job well, don't care and aren't interested. Top heavy structure and huge wastage. Good job security but hard to feel valued at times. Particularly bad manager who is a dreadful bully and yet has gone up the ranks. Too much tax payer's money spent on staff who don't do any work but there are some brilliant people in the team. On the whole I wouldn't recommend this employer.
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Stressful at times and favouritism is present.
Test trace & protect service NHS Wales (Former Employee) - Cardiff - 17 February 2022
Money is brilliant. Far to many weekends working. Job is very varied if you are multiskilled but changing all the time can be a pain and expected of you at a drop of a hat. This can be hard with all the covid rules changes.
Pros
Home working
Cons
to many weekends working
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Great place to work
Administrator (Current Employee) - Cardiff, Cardiff - 12 February 2022
Good work/life balance Training given Minimum stress Interesting work Friendly office when working from the Council building Working from home now encouraged which is very useful if you have children etc Well being is a priority Management seem fair and approachable
Pros
Lack of pressure Flexi Time
Cons
None
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Very stressful job.
Work mobile warden. (Current Employee) - Dunleavey drive cardiff. - 8 February 2022
Looking after and helping people i love it but sometimes clients can be very angry and nasty towards us and we are there to help.it put you on the back foot sometimes.
Pros
A good wage but the job is always there has older people seem to live longer and need more help.
Cons
Its shift work so sometimes you dont no when to sleep or eat.
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Mixed management, everyone out to get each other or climb later.
Mixed managent, people in charge of sections they have no experiencein. Very political and people trying to gain one up on each other. Hours are great and work life balance, however pay scales are stuck behind times and some jobs graded higher than jobs that should be on the snap or above level.
Pros
Good work life balance
Cons
Political, showmanship on each other, pay grades not great for what is expected.
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No direction, poor level of training and no very poor and unprofessional management team all round
Customer Service Advisor (Former Employee) - Cardiff, Cardiff - 8 January 2022
Treated like robots with no room for progression. All about number of dials and stats, KPI driven. No such thing as team, working hours rubbish with appalling pay. B**** management team who don’t know how to manage their day let alone their team. Very unprofessional not rewarding work as they say. The work culture is toxic and draining. Super old systems, very bad training with no oversight. Stay clear if you want to stay sane and have some dignity!
Pros
Nothing at all
Cons
Long hours Bad management Terrible pay Rubbish training
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Jobs at Cardiff Council
Relaxed
Administrator (Current Employee) - Cardiff, Cardiff - 23 November 2021
I enjoy working for Cardiff Council, although I feel like the work environment is not very challenging. Lots of people in same job for years in comfirt zone
Pros
Flexable working
Cons
No targets or goals
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Good place to work
Autism Support Worker (Former Employee) - Cardiff, Cardiff - 18 August 2021
Great place to work, good work life balance however the pay was just not enough, struggled to live aswell as pay the bills, ended up doing an extra job on my weekends off which meant a day off was quite rare.
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disorganised
Support worker grade 5 (Former Employee) - Cardiff, Cardiff - 9 May 2021
supported living independent living services clicky and misreble. Very run down house. new staff hard to fit in. always moaning no where to park. using cash for everything, very old fashioned system.
Pros
no free lunch, if you were out with a service user, you had to pay for your own meal
Cons
salary ok
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Need to train their advisers and not promote staff just because they are family or friends
Unknown (Former Employee) - Cardiff, Cardiff - 10 April 2021
I worked here and was shocked to the limited knowledge across the team. Not the staffs fault. Unfortunately some trainers and managers are not cut out to do the jobs and need to retrain. This was only in money advice team. I am not able to comment on any other department in the council. Unfortunately there are far too many temporary contracts and not enough permanent contracts offered. A lot of the opinions across the council is if you are not a good friend or a family member of some of the senior managers then you will go nowhere. Too many staff are promoted because of who they know and not on how well they can do the job.
Cons
Management, Training and working thursday evenings and some saturdays
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Managerial shambles
Customer Care Representative (Former Employee) - Telecare - 8 April 2021
There are far too many managers at Telecare Cardiff. Only 1 or 2 of all the managers actually care about the work and have half a clue in management skills, the rest are absolutely diabolical, and that includes all Head management too for seeing and ignoring. None of the departments within Telecare are run to an acceptable standard. If you're a conscientious, hard working, caring employee, then Telecare is definitely NOT for you. If you would prefer not be treated poorly and unfairly as a reward for compassionate, dedicated work, then I would highly recommend staying far away from Telecare. A very plauground type atmosphere, an upsetting and mentally unhealthy environment to work in.
Pros
The Cons far out weigh any Pros
Cons
Management. 90% of staff. Work ethic.
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Lovely place to work, however....
Former Employee (Former Employee) - Different Hubs across Cardiff - 7 April 2021
Worked for them for quite a few years, doing adhock work, in different hubs across Cardiff. Colleagues and other stakeholders were lovely and supporting eachother as the amount of work is massive, however low or medium level Management is poor and don't care about it's own staff. If you want to grow proffesionally get ready coz you will not only have competion (which is normal) but you'll also have to put up with a system that promotes nepotism and affinity bias. Yayk!
Pros
Nice work environment
Cons
You have to know someone who knows someone to go up the ladder
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Don’t waste ur life
Advice Worker (Former Employee) - Cardiff - 7 April 2021
Don’t ever think that helping other in there job trying to gain experience to work ur way up or even training matters... all that matters is who u know and if they like you and want to prep u for the jobs that they have available.. they always have someone in mind for the position.. they have managers that can’t even do their job.. and all work that u put in is never appreciated..
Pros
Good training opportunities
Cons
Long list
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good place to work
Visiting Co Ordinator (Former Employee) - Cardiff, Cardiff - 19 January 2021
if you can get a job in the council, within the social letting team - DO NOT PASS IT UP. very very very good place to work. friendly place to work, good paced environment. although i regularly got bored(as not enough work for me for a full day) so i used to clean the office and staff kitchens instead.
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Enjoy going to work
HEALTH TECHNICIAN DRIVER (Current Employee) - Cardiff - 22 October 2020
Really great pension and really good place to work for..its a job for life. Always a different day as a driver and never a day that's the same..paid breaks in the salary to.
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Excellent job
Customer Service Advisor (Current Employee) - Cardiff - 3 October 2020
Brilliant workplace, supportive culture. Very friendly and helpful staff and managers. Great work life balance. Good pay and and enjoyable job. Definitely the best place I’ve worked
Pros
Monday - Friday, good pay, friendly staff/managers, enjoyable job
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Good rate of pay and annual leave entitlement.
Cleaner (part-time) (Current Employee) - Schools, Office - 30 August 2020
Cardiff council are very loyal to their employees. They can offer extra overtime if available. The rate of pay is better than any where else. Annual leave entitlement is also very good.I have worked for the council for many years and only left once for what i thought was a better employment offer, only to return to the council shortly after.
Pros
Paid holidays, good team support.
Cons
sometimes have to cover for others at short notice.
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Ask a question about working or interviewing at Cardiff Council. Our community is ready to answer.Ask a QuestionOverall rating
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Ratings by category
4.0 out of 5 stars for Work/Life Balance
3.7 out of 5 stars for Salary/Benefits
3.5 out of 5 stars for Job security/advancement
3.3 out of 5 stars for Management
3.6 out of 5 stars for Culture
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