Care Quality Commission
Happiness score is 42 out of 100
3.6 out of 5 stars.
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Care Quality Commission Careers and Employment

Work happiness

Scores based on about 12 responses to Indeed's survey on work happiness
Do people feel happy at work most of the time?
Do people feel they have the time and location flexibility they need?
Do people feel they often learn something at work?

About the company

  • Company size
    201 to 500
  • Revenue
    £18m to £73m (GBP)
  • Industry
    Government & Public Administration
  • Headquarters
    NEWCASTLE-UPON-TYNE
  • Link
    Care Quality Commission website
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Jobs

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Management

4 jobs

Salaries

Salary estimated from 782 employees, users, and past and present job advertisements on Indeed.

Rating overview

Rating is calculated based on 102 reviews and is evolving.

3.3620183.3720193.4020203.0020213.632022

Reviews

NCSC Customer advisor in Remote
on 22 August 2022
Lovely colleagues to work with
I was here for 6 months and I did enjoy my overall time working for CQC, always busy on the phone, training is great, team managers are great. A downside is you are timed on your breaks and the company will know if your a couple of minutes late.
Inspector in Home Based
on 31 August 2022
Supportive, productive and fast paced workplace
I cannot recommend this organisation enough. I started at the commission in January 2022 as an inspector after spending 20 years in the social care sector, latterly being a registered manager and quality assurance manager. We received 3 months training which was a mix of classroom based learning, online learning and shadowing experienced inspectors. We also had a buddy for support during the first 3 months. My manager is an enabler and allows me to be autonomous in my work but is there to support me whenever I need them. Going from feeling stressed and anxious in previous roles because 70 hour weeks were never enough, to working my contractual hours and switching off at the end of the day has had a positive impact on my mental health. The organisation is flexible with regards to your working hours, which means I can do the school run without worry, then make up the lost hour later in the day. There are targets to meet but if you are target driven, this is definitely the job for you! Fantastic company with a lot to offer.
Customer Service Advisor in Newcastle upon Tyne, Tyne and Wear
on 26 June 2022
There are perks
It is a ok place to work the recruitment process took a really long time it was months before we started. I can see why there’s a high staff turn over as there isn’t much useful support for staff.
Registration Support Officer in Remote
on 22 June 2022
Nice role, rushed training, too much expected too quickly
The CQC position is advertised as a no experience required role. The interview process is nice and relaxed and I felt comfortable during the process. The hours are quite flexible, 7.5 hours per day varying from 7am to 6pm. The recruitment process takes quite a long time from interview to actually starting work. Upon starting the role you are told there is no fixed training time but then your expected to be able to complete the role with no mistakes too quickly. Our passwords had not been set up for the systems so it was almost two weeks before we could have live access to any systems. In my opinion this role should be an experience required role as there is such a lot to learn in a short time before they expect you to be able to complete the process with no errors and at volume, completely unrealistic numbers of completions required each day for a new recruit to comfortably manage. Training is ok and most of the trainers are nice, however way too much time during training is spent chatting rather than actually training, then they whizz through the actual training process and although they tell you to ask questions if you don’t understand something, they do expect you to understand it first time and get a little annoyed if you ask too many questions. Team manager made up their own rules, for example on Friday’s you are supposed to be able to finish half an hour early this is supposed to be paid. I was not allowed to do this as my manager said I couldn’t but all the other staff and trainees across the company under different mangers where allowed! I never felt included in the team, I was never invited to the required daily huddle for our team so never met anyone else in my team, again the other trainees were attending daily huddles with their managers and getting to know the rest of their teams. I was so happy when I got the position working at the CQC and was really looking forward to working there but my experience of working there left me feeling really let down by the company as they bang on about being a people first organisation but I did not feel this at all and feel that the training expectations were unrealistic and I was discarded way too quickly, I mean tell me who doesn’t make mistakes while training! Shame really as if they gave people a little more time to embed in the role they wouldn’t have such a high staff turnover as the job itself although repetitive is quite good.I would say that although I feel that I wasn’t treated very fairly during my time at the CQC I would say i enjoyed the role and would say if a few changes were made with the training stage this would be a nice place to work.
Assisted Inspector in Home Based
on 16 June 2022
Great company
Really enjoy working here. Get flexibility to the role and really friendly colleagues. Great for working around other commitments. Really supportive team and helpful people.

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Questions and answers

People have asked 21 questions about working at Care Quality Commission. See the answers, explore popular topics and discover unique insights from Care Quality Commission employees.

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Interview insights

Insights from 57 Indeed users who have interviewed with Care Quality Commission within the last 5 years.

Average experience
Interview is average
Process takes about two weeks

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