Registration Support Officer in Remote
Nice role, rushed training, too much expected too quickly The CQC position is advertised as a no experience required role. The interview process is nice and relaxed and I felt comfortable during the process. The hours are quite flexible, 7.5 hours per day varying from 7am to 6pm. The recruitment process takes quite a long time from interview to actually starting work. Upon starting the role you are told there is no fixed training time but then your expected to be able to complete the role with no mistakes too quickly. Our passwords had not been set up for the systems so it was almost two weeks before we could have live access to any systems. In my opinion this role should be an experience required role as there is such a lot to learn in a short time before they expect you to be able to complete the process with no errors and at volume, completely unrealistic numbers of completions required each day for a new recruit to comfortably manage. Training is ok and most of the trainers are nice, however way too much time during training is spent chatting rather than actually training, then they whizz through the actual training process and although they tell you to ask questions if you don’t understand something, they do expect you to understand it first time and get a little annoyed if you ask too many questions. Team manager made up their own rules, for example on Friday’s you are supposed to be able to finish half an hour early this is supposed to be paid. I was not allowed to do this as my manager said I couldn’t but all the other staff and trainees across the company under different mangers where allowed! I never felt included in the team, I was never invited to the required daily huddle for our team so never met anyone else in my team, again the other trainees were attending daily huddles with their managers and getting to know the rest of their teams. I was so happy when I got the position working at the CQC and was really looking forward to working there but my experience of working there left me feeling really let down by the company as they bang on about being a people first organisation but I did not feel this at all and feel that the training expectations were unrealistic and I was discarded way too quickly, I mean tell me who doesn’t make mistakes while training! Shame really as if they gave people a little more time to embed in the role they wouldn’t have such a high staff turnover as the job itself although repetitive is quite good.I would say that although I feel that I wasn’t treated very fairly during my time at the CQC I would say i enjoyed the role and would say if a few changes were made with the training stage this would be a nice place to work.