Care UK Employee Reviews for Healthcare Assistant

- provision of personal and overall care to residents.- How to improve the quality of life of older Adults- Supportive management team- maintenance of professional etiquettes inline with company policies- Understanding the antecedents of certain behaviours from some residents and time management- Making them feel in control of themselves and improving their esteem through a client-centered care

Pros

Free meals

Cons

Always on the alert even when on breaks

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The staff to service user ratio is not compatible. Imagine 1 carer supporting 20 residents the whole night.

Health Care Assistant (Current Employee) - Bury St. Edmunds - 21 September 2023

A good company with flexible working shifts. However, the ratio of Carers to service users is not bearable. 1 night carer is required to look after 20 service users and the company is okay with that. The workload is too much

Pros

Free meals

Cons

High workload

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Insights into Care UK

Based on 451 survey responses

What people like

Clear sense of purpose

Areas for improvement

Support from manager
Trust in colleagues
Sense of belonging

Not a very nice company to work for, they bully their staff, absolutely disgusting company

Health Care Assistant (Former Employee) - Edinburgh - 12 September 2023

What is the best part of working at the company?Nothing good about the company, they don't care for their staff or residents, all they are interested in is the money they get from the residents thay stay their, they are robbing them blind for their own personal gain! Absolutely disgusting company to work for.What is the most stressful part about working at the company?Nobody cares, nobody does their jobs properly, any problems arise and they don't deal with the situation they brush it under the carpet as though nothing happenedWhat is the work environment and culture like at the company?Horrible environment to work in, everyone is just depressed that works there, shame on the residents as they pay a lot and don't get what they pay for in any aspect of careWhat is a typical day like for you at the company?Stressful place to work management don't care of any issues staff are always left to work short as no one wants to work there

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Didn’t make it past the training

Health Care Assistant (HCA) (Former Employee) - Hailsham, East Sussex - 10 August 2023

I enjoyed the training but too many staff were not following their training techniques. Very clique place, unhappy staff. They do their best to put you off working there by complaining about the company. Hardest part of the job was seeing bad practice while shadowing staff. The most enjoyable part of the job was making the residents smile

Pros

Lovely residents

Cons

Toxic environment, witnessed bad carer practice

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Stressful work environment each day

Health Care Assistant (Former Employee) - Chichester - 2 August 2023

What is the best part of working at the company?Helping the residents have a fulfilled lifeWhat is the most stressful part about working at the company?Inadequate staffing Inability to get the administrative staff to listen to complaints What is the work environment and culture like at the company?Work environment is ok as you are given adequate training to carryout your tasks. Residents are the heart of the company, however, her staff are not treated same.

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Good place to work

Health Care Assistant (Current Employee) - Maids Moreton, Buckinghamshire - 14 July 2023

It is a small family like environment however some staffs can be a bit overwhelming and dominating. Keep it absolute professional relationship to succeed in this place. All in all I like it here.

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Great people terrible managers and false promises

Health Care Assistant (Former Employee) - Orpington, Greater London - 11 July 2023

In a day to day work it was good with the team that I was with, I was recommended by head nurse to be a team leader and when I first spoke to this with management I told them I can only do day shifts and gradually night shifts within 6/7 months due recent bervement which they was ok about it and said they will start training by next week. 1 month passed 2 months passed 3 months! And heard nothing from them, I asked and they said said it will soon but it never came

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Good company to work for

Health care assistant / domestic Assistant (Former Employee) - Enfield - 24 June 2023

My job is very good until my manager change my contract to domestic Assistant a month ago and now on less money per hour apart from that ally residents speak highly of me before maneger

Pros

Having wagesteam and three small meals per day when on shift

Cons

The long hour but working less hours per shift

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Good company to work with

Health Care Assistant (Current Employee) - Ferndown - 19 June 2023

When I’ve started my job at Care Uk I felt appreciated and I was so excited. After a year it’s completely changed. Changing staff all the time. Management not approachable all. Lots of group of people stabbing each other and then trying to be nice to you. Awful behaviour. Lots of paperwork and paperwork. First Care home where they don’t have any tablets or phone that life and work will be easier. Apply and see what I’m talking about

Pros

Zero

Cons

No pay breaks

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Good place to work

Health Care Assistant (Former Employee) - Billingham - 17 April 2023

It's good not great. As all HCA it's pretty much minimum. Has the clicks like most jobs do. Hours are long and thankless most of the time. You will not get a GEM award unless you are in the clicks. Being able to work full time over less days is great though. Also don't get sick, you will go on a disaplinary

Pros

Free Meals, amazing residents

Cons

Poor management style. Low pay. Long hours. Can't get poorly without being told off.

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Nice place to work

Health Care Assistant (Former Employee) - England - 4 January 2023

In care uk you get every support you need as a care you get all the trainings you need clean environment for everyone even for the residents. Strong management team work the management will help you with everything possible.

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Good team work

Health Care Assistant (Former Employee) - High Wycombe, Buckinghamshire - 19 December 2022

At the beginning before the care uk has overtaken this company from gracewell I was pleased to work there. But when it was overtaken by care.uk it was a nightmare. In all aspects.

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I went home in tears most nights

Health Care Assistant (Former Employee) - Hailsham, East Sussex - 4 November 2022

Always short staffed some staff palm their work off on you so you are overloaded sniping amongst staff one person in particular singles you out for mistreatment I went home crying most nights lasted 5 weeks before going back to my old job

Pros

Wage advances

Cons

Bad work culture

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Productive and fun work place

Health Care Assistant (Former Employee) - West Drayton - 15 June 2022

I like to work here very much here .. like to work with new challenges and learned a lot .. my home manager and line manager my all nurses and all my colleagues very nicely and very friendly they are moving with me ..I miss care Uk ..

Pros

Free Supper

Cons

Night Shift

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Awful place to work.

Health Care Assistant (Former Employee) - Enfield - 5 March 2022

Awful working in environment, lack of support by management. Lack of help by management. Poor quality of pay. No work life balance. A culture of bullying by the managers to the staff. You couldn’t speak out.

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Stressful with little to no support

Health Care Assistant (Former Employee) - Ashford - 2 March 2022

Different care uk homes pay care staff different hourly rates. High staff turnover. A lot of agency care staff used. No support offered when mental health is effected by the job. Everyone has their own way of doing things within the company. Care staff have decisions made for them and are expected to follow them without having an opinion on the matter.

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Stressful and not worth it.

Health Care Assistant (Former Employee) - east - 5 February 2022

started out great, first week was okay, got my shift pattern, and thats where it went wrong... They call you when it's your day off or you know you're not rota'd in, and ask why you're not at work guilt tripping you and demand you come in also threatening to take wages off you that you have earned. constantly short-staffed, you have to do 3 peoples job, whilst trying to do yours and lunch breaks don't exist. You're constantly on the go from 7:30am (shift are at 8am - 8pm) until about 8:30pm, you start early and finish late with no extra pay, no thank you, no nothing.

Pros

nothing to be honest.

Cons

long hours, missing wages, poor wages, don't pay what you're owed, lunch breaks dont exsist.

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Mostly short staff they expect the world for minimum wage

Health Care Assistant (Current Employee) - Worcester - 23 May 2021

At first it was good ,, management think there better than you , never step in to help are always in the office eating,,, when visitors are in ear shot out they come and interact with residents...it’s a business that’s it

Pros

None

Cons

Poor pay, they change your shift at the drop of a hat, don’t plan anything on your days off

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Management don't care

Health Care Assistant (Current Employee) - Norwich - 18 April 2021

My current manager doesn't care about care staff, if you want to progress and you ask about the progression courses you never recieve anything back, They don't show appreciation for good work but will pull up even the slightest negative in a second, the staff turnover rate is through the roof and nothing is being done about anything any of the staff request plus we are constantly understaffed with the common excuses of if one person can do it everyone can do it which is untrue.

Pros

Payment is on time

Cons

High staff turnover, Poor management, Understaffing, unrealistic expectations, little to no teamwork

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Not a nice place to work only the lovely residents keep you going

Health Care Assistant (Former Employee) - Windsor, Berkshire - 16 November 2019

I have worked as a care assistant for many years but this has been the worst company I have worked for. Bullying is the order of the day by the nurses and management although there are some nurses who are lovely to work with Management is not supportive at all as they will only listen to the bully’s side of the story. You work hard but no one appreciates you instead its all aboutbfault finding and blame culture.

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Comment

– 23 December 2019

Thank you for taking the time to provide your comments.It is concerning to read a reference about bullying. Care UK adopts a zero-tolerance approach to bullying and harassment and it is within our best interests to resolve this for you as soon as possible. In the first instance, we would encourage you to speak with your Home Manager about how you are feeling. If this is not possible or hasn’t been successful, then please do make further contact with the HR Department at the support centre and we will ensure that an investigation is carried out.Care UK Careers

Avoid at all costs

Health Care Assistant (Former Employee) - Derby, Derbyshire - 25 June 2019

Bullying culture from management. Awful company to work for. No support. Left to struggle and no help given. If they feel threatened you'll challenge them they'll make your life there miserable. Be warned! It's not worth the stress. Ran on agency staff as all the staff leave due to stress.