Care UK Employee Reviews

What is the best part of working at the company?Professionalism and Employee Assistance ProgramsWhat is the most stressful part about working at the company?It takes time for some residents to get used to youWhat is the work environment and culture like at the company?Professional aura and principled colleagues What is a typical day like for you at the company?Busy ,New challenge everyday but above all rewarding

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High staff turnover. Poor pay. Poor communication

Domestic (Former Employee) - United Kingdom - 12 August 2023

Poor pay High staff turnoverLack of staffLow moraleUnrealistic/unfair workloadsResidents are lovelySome carers fantasticOthers definitely not.........

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Insights into Care UK

Based on 449 survey responses

What people like

Clear sense of purpose

Areas for improvement

Sense of belonging
Support from manager
Trust in colleagues

Didn’t make it past the training

Health Care Assistant (HCA) (Former Employee) - Hailsham, East Sussex - 10 August 2023

I enjoyed the training but too many staff were not following their training techniques. Very clique place, unhappy staff. They do their best to put you off working there by complaining about the company. Hardest part of the job was seeing bad practice while shadowing staff. The most enjoyable part of the job was making the residents smile

Pros

Lovely residents

Cons

Toxic environment, witnessed bad carer practice

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Stressful but rewarding

Care Assistant (Current Employee) - Frome, Somerset - 10 August 2023

Most residents and staff nice to work with , though with staffing issues you can be pushed to your limits , so much work expected from you can have some extremely stressful shifts

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Great company to work for

Registered Nurse (Former Employee) - Suffolk - 3 August 2023

Great management, plenty of support. Clear policies and procedures to follow. Amazing team! They also offer nice perks - would come back if I could. Definitely a place to be.

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Supportive and interesting work place

Health care Assistant (Current Employee) - Knebworth - 2 August 2023

- provision of personal and overall care to residents.- How to improve the quality of life of older Adults- Supportive management team- maintenance of professional etiquettes inline with company policies- Understanding the antecedents of certain behaviours from some residents and time management- Making them feel in control of themselves and improving their esteem through a client-centered care

Pros

Free meals

Cons

Always on the alert even when on breaks

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Good place

Care Assistant (Current Employee) - Oxford, Oxfordshire - 2 August 2023

Good place to work, good understanding management. Although between day and night there is sometimes fueds. Lovely residents. Need to update computer system although better than some.

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Stressful work environment each day

Health Care Assistant (Former Employee) - Chichester - 2 August 2023

What is the best part of working at the company?Helping the residents have a fulfilled lifeWhat is the most stressful part about working at the company?Inadequate staffing Inability to get the administrative staff to listen to complaints What is the work environment and culture like at the company?Work environment is ok as you are given adequate training to carryout your tasks. Residents are the heart of the company, however, her staff are not treated same.

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Good Working Environment

Care Assistant (Current Employee) - G74 4PA - 1 August 2023

Rewarding and thriving environment to work and progress. Work life balance Career Progression Frequency training Good Management team Safety measures are in place

Pros

Training and Learning?Career Progression

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Poor care standards and negative atmosphere

Care Assistant (Nights) (Current Employee) - Stratford-upon-Avon - 31 July 2023

Although the pay is good the general atmosphere at work is not a positive one , old fashioned out dated care is practiced when there is nobody official around the day and night staff do not get on with each other as the staff who choose to work in the day expect most of the residents washed before they come in this is not in the residents best interests and goes against everything I believe as a carer I try to promote independence and dignity

Pros

Pay

Cons

Low work atmosphere

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The person who left this position

Head Chef (Former Employee) - Stroud, Gloucestershire - 26 July 2023

Your will be met will false promises. Unbelievably unfair workload. Expect to be working on your own a lot. It’s definitely a out of site out of mind outlook from management. The pay is good and the work life balance is good but that is where the positives end.

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Awful

Carer (Current Employee) - Worcester, Worcestershire - 24 July 2023

Awful. Horrible place to work. Not good rate of pay for the job that we do. It hard work. Management not supportive. Activities are basically non existent.

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Amazing place to work

Care Assistant (Former Employee) - Edinburgh, City of Edinburgh - 24 July 2023

Amazing place to work.Bloom Care provides care services for a range of needs and requirements, with both nursing care and residential homes options available. They provide care and residence for people with dementia, mental health needs, alcohol and substance detox, rehabilitation services, reintegration care, nursing care, and home care including rapid response emergency care for people who need help at home quickly.

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Would not recommend

Team Leader (Former Employee) - Mildenhall, Suffolk - 23 July 2023

As with most large organisations, there are many cogs within the machine and perhaps I just encountered the worst of them.My experience with Care UK was incredibly negative, once I had actually been onboarded - which took almost 4 months from initial interview and acceptance of post. The management was neither supportive nor caring. The residents were not well cared for and the staff were mostly apathetic in their roles. I can only comment on my own experience of course, but if offered any role within this company, I would recommend that you consider it very carefully before accepting.

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Job didn't meet the description

Lifestyle Coordinator (Former Employee) - Stoke-on-Trent, Staffordshire - 22 July 2023

Management really have no idea . All having fancy lunches using residents lounges while staff are over worked and under paid . After working in a home I'd no put my parents in one

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Good place to work

Support Worker (Former Employee) - Leeds, West Yorkshire - 22 July 2023

Brilliant place to work no problems enjoyed my time at this company. Office staff good and helpful residents where lovely people. Long hours and tiring

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Lack of support

Care Worker (Former Employee) - Lowestoft, Suffolk - 21 July 2023

Hard work, always short staffed. Very clicky, competitive between staff, offered support and it never happened. Residents were lovely, always happy to go that extra mile for them.

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Good

Carer (Former Employee) - Islington, Greater London - 21 July 2023

They are very helpful and good and very understanding, if you need anything they always support you in that, in any way that they are able to do it, which is good about it.

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Residents make it worth wild, management don’t care

Housekeeper (Former Employee) - Hythe, Hampshire - 20 July 2023

Lured in with all the benefits, a couple of months down the line you are left to fend for yourself.Management don’t care, just interested in numbers, a few serious issues brought up but nothing done.Your ok if your in with management or team leaders.One rule for one, one for another. Only good thing is they are flexible with hours.Over worked expected to do more than you should. Atmosphere and tension between staff.

Pros

Hours flexible

Cons

Management. Atmosphere.

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Productive workplace

Care Assistant (Current Employee) - Horley, Surrey - 18 July 2023

Lovely residents . Very busy day 12 hour shifts Not every day is the same . Learnt so much through one to one & online learning . Welcoming & friendly place .

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Not supportive

Care Assistant (Current Employee) - St Ives, Cambridgeshire - 17 July 2023

I have worked for CareUK for almost 3 years and every suggestion, report or complaint has not been taken seriously nor is it followed up. Management are rude and do not care about your mental or physical well-being as will keep physically aggressive residents even if they draw blood from staff, which has happened to me plenty of times. I have been told that it’s not managements problems if someone feels unwell and they will not properly allocate staff after finding out someone has called in sick but will pretend to. Staff are not part of a union and never will be so don’t expect any benefits. The work itself isn’t actually that bad and some care homes are good but it’s the management that is the issue so can’t really avoid it lol