Care UK Residential Care Services
Happiness score is 49 out of 100
3.0 out of 5 stars.
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Care UK Residential Care Services Employee Reviews

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Location
United Kingdom702 reviews

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2.8Work-life balance

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Stressful

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God awful company. Don't waste your time.No team moral no leadership and support management are clueless.Care industry is on its feet.......avoid and find a different industry
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Not as advertised

37.5 hour contract but didn’t do less than 48 hours. No staff. Chefs are required but not appreciated, care staff & nurses on a golden pedestal.No introduction for a week and left to your own devices. Expected to cook ridiculous amounts of different items single handed.Not a pleasant experience, would never work in care again.

Pros

No evenings

Cons

Long hours, No Staff, always kitchens fault
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Insights into Care UK Residential Care Services

Based on 118 survey responses
Areas for improvement
  • Sense of belonging
  • Trust in colleagues
  • Support from manager

Great

Really enjoyed working for CareUk and loved the working relationships that were formed. They made a difficult job much easier. Often busy but always worthwhile
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Best of the care providers

Working in social care is hard and not well paid enough, but I have been nursing for 15 years and spent last 7 years working in social care, Careuk is by far the best care provider I have worked for.
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good experience great colleagues

I have worked in care UK., I have great memories from residents and colleagues , good atmosphere and great team to work. I still miss some people and some of the residents . Really rewarding experience.

Pros

Good colleagues good communication with management

Cons

Long shifts
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Low moral and spiteful staff.Hard to go to work knowing you have so much to do without the staff.Always short staffed and working with agency workers.

No support from management.No team work.Constant criticism no matter how hard you work.Felt miserable most of the time.No support from anyone and just left to do countless reports and documentation without help.Exhausting amount of work.When telling management of the issues nothing is done.Breaks not paid but expected to be alert for twelve hours.

Pros

A few decent colleagues

Cons

Long shifts without proper help and support
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Chaotic, non existent communication, training/shadowing/induction lacking.

No induction or training before working with residents. No information given about needs of individual residents before working on new wings. Very short staffed and while some agency workers were excellent, some were terrible in their attidudes to other workers and to residents.
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Inclusive workplace

I really enjoy working at the organisation,the residents and management are very friendly and supportive, I have never felt out of place not even for once.
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Too many bosses (with different views and giving different orders) and too many politics. Awful!

What an awful environment. Too many politics going on and no real support or compassion towards the staff. They're more worried about looking good on paper and covering their backs than actually dealing with the more important issues. Overworked, short staffed all the time, no retention of old staff and no respect overall. Preferential treatment towards some members of staff. Basic care delivered to the residents and that is all. No activities going on, not enough time to spend with the residents, always in a rush to do things as too much thrown at staff. The management passes everything down the line but never support or encourage.

Pros

Some of the staff and the residents

Cons

No paid breaks, free meals only for the staff that work 12 hours, no support, blame culture and toxic environment
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Poor experience

Wouldn't wish to drag the organisation or home down, but those who have been there will understand. Changes in management need to be made and I'm shocked it has been left as it is for so long.
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Would not recommend

Short staffedOnly 2 carers to a floor of 30 residents Poor quality of careManagement display clear favouritism and do not seem to care about care workersVery low rate of pay

Pros

Some staff are nice and residents lovely

Cons

Long hours, low pay, under staffed, manager not very nice
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Fun workplace

Care Uk Residential home in Framlingham was a good place to work. Very good team, good managers. Nice place to work. Approach to residents was professional.
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Mentally draining

Really poor management, couldn’t trust anyone senior. Too many people wanting to be involved in everyone’s business, lots of staff sickness to do with mental health (anxiety and stress) poor judgment on who was promoted to team leaders (TL used to lock himself in the toilet and play games on his phone while buzzers were going off) good staff were the ones who left with no praise. Manager was actually braisen enough to mock me when I went to him calling him out on his actions - big gossip culture and felt like only a handful of us carer’s actually cared about the residents. Shocking when you see what Care UK charge per week for ‘prestige care’. Definitely would not recommend to work here!
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Good place to work

Worked as a unit manager at care uk. Good company to work for and don’t have people breathing down your neck. The homes are beautiful and are catered for the elderly

Pros

Autonomy
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not very nice

treated me poorly, wasnt very uderstanding of personal situationhigh epectation with little reward or give backrude management who is so nasty to everyone
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Ok

It is not a desirable place to work when looking for a work environment that creates room for career growth......the blame culture is very unhealthy.
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Pressured to pick up shifts, poor standards

Clicky, under staffed at all times, always more agency than contracted staff on shift, no support, always pressured to do more hours, standards of personal hygiene very poor, all management care about is that paperwork is all up to date, they don’t care about the residents and their needs

Pros

Lovely residents

Cons

Pressure, no support, DON’T work at Ferndown Manor, leaving soon
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Great team, lovely residents

Once again another job where management lets it down, poorly run, never see managers, never get a thank you, staff get the blame for everything. Staff worn out and tired managers don’t care.

Pros

Team, residents

Cons

Badly managed, management don’t care
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Supportive staff and reliable pay

I get along well with the people employed. Always payed on time. Always an opportunity to work extra hours. If I need to switch my work days, something can be worked out.
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Stressful and underpaid.

The same as all care work really. Long shifts. Consistently understaffed. No work life balance. Minimal breaks. Higher management seem to have no real clue of how it works on the floor and expect miracles.

Pros

Easy to get to

Cons

Long shifts
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Rats infested care home

Your hard work is not appreciated, the chef will interfere with your work and teach you how to use a screwdriver very patronising. The management are cut throat, the staff spread rumours about each other. Rats the size of a cat have burrowed in the building.

Pros

Free parking

Cons

Everything is wrong in that building, they have some weird ghost that opens and closes doors. Spooky
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Overall rating

Based on 724 reviews

Ratings by category

2.8 out of 5 stars for Work/Life Balance
2.7 out of 5 stars for Salary/Benefits
2.8 out of 5 stars for Job security/advancement
2.6 out of 5 stars for Management
2.9 out of 5 stars for Culture

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