Care UK Residential Care Services
Happiness score is 50 out of 100
3.0 out of 5 stars.
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Care UK Residential Care Services Employee Reviews for Support Worker

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Job Title
Support Worker80 reviews
Location
United Kingdom80 reviews

Ratings by category

2.8Work-life balance
2.7Pay & benefits
2.8Job security & advancement
2.6Management
2.9Culture

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Found 80 reviews matching the searchSee all 743 reviews

Zero hours contract

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The most useful review selected by Indeed
I enjoyed working for this company but was unable to get a contract because I couldn’t work on a Tuesday at the time. I could work the other 6 days so I had to leave unfortunately

Pros

None

Cons

Had to be able to work 7 days
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Non productive

Bullying culture, no support, long hours, no break, always short staffed....lots of gossiping and favouritism. If your face don't fit in then you become a victim.

Pros

None

Cons

Long hours
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Insights into Care UK Residential Care Services

Based on 150 survey responses
Areas for improvement
  • Sense of belonging
  • Support from manager
  • Trust in colleagues

Care uk excellent

Worked many years for this company I loved every working day I left to work in community Management an co/workers are brilliant Recommend care uk to anyone applying

Pros

Manager and co/workers fabulous

Cons

Worth more than the national wage
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Poor management

The support houses are fairly good to work in. The clients are great and seniors and staff very good. The operation manager has several members of her family working in each support so poor practice there. She is unsupportive and her idea of supervisions are asking you into a room with a Senior taking notes and intimidating you! I’ve never experienced anything like it before and Izvestia worked in care for 37 years.
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good place to work

loved this job.just did not pay enough.loved the clients had great manager.but staff very lazy would let you do all the work. clients family smashing.training within the company was great got lots of support.

Pros

lovely staff

Cons

lazy staff
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Very little support, long hours, mediocre training

I had already previously worked with people with disabilities before applying for this role, so I had a inital idea what it would be like. Very stressfull, long hours, but the main gripe was the training, very mediocre and I really didnt find id learnt anything really, and it was extremly boring. Support, wasnt great considering the role is mentally tiring.
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Would never recommend anyone to work here.

Staff are treated like robots, residents are left in bed all day when there are not enough staff. Nurse don’t support the care assistance, This company only cares about making money they are the worst company to work for. I wouldn’t leave my cat there.

Pros

Absolutely none

Cons

It hard work with little reward
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Official response from Care UK Residential Care Services

23 December 2019
Thank you for taking the time to provide your comments.We are sorry that your view of your former workplace doesn’t reflect our values here at Care UK. We are working hard to listen to our employees so that we can continue to be the employer people of choice in the social care sector but do recognise that there are always areas for improvement.We wish you well for the futureCare UK Careers

Do not work here

A company run by idiots, great if you have a friend who is in charge then you can sit sunbathing and smoking all day with them, delegate all actual work to staff you don’t like and make it clear, lots of bullying by the person in charge and her friend. Clients bullied into having lunch out at places to suit the people in charge and their money being spent on lunch. Disgraceful!
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Official response from Care UK Residential Care Services

30 September 2019
Thank you for taking the time to provide you comments.It is concerning to read a reference about bullying. Care UK adopts a zero tolerance approach to bullying and harassment and it is within our best interests to resolve this for you as soon as possible. In the first instance, we encourage employees to speak with their Home Manager about how they are feeling. If this is not possible or has been unsuccessful, please do make further contact with the HR Department at the support centre and we will ensure that an investigation is carried out.We wish you well for the future,Care UK Careers

warm environment

I enjoyed working for these but felt I needed more of a challenge and a new out look for my career. I worked with adults with learning disabilities.
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Not a very enjoyable place to work

Meeting the same clients who you know their needs and very easy to support. Learnt to keep to self and do my work diligently. Listens to gossip and divides staff. Work culture of reporting each other and people facing disciplinary measures that end up not being true and letters of apologies written. The hardest part of the job is to be paired with someone who spends the day looking for errors than co-supporting the client. The most enjoyable part of the job is to fill you have done the best for the client.

Pros

Knowing the days of the month you are to work, meeting new nice people, going to recreational places and holidays with the client.

Cons

Risk being reported, sleeping in for more days than expected because someone calls in sick
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Jobs at Care UK Residential Care Services

Support Worker positions
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Good Company

Working on 2 -2 ratio with clients. Meeting care needs as required. Management were good, no real complaints. Workplace was nice, adapted well for the clients. Hardest part of the job was communication barriers. Most enjoyable part was doing activities that the clients enjoyed.

Pros

Good pay, company perks

Cons

long hours
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Care UK was one of the worst companies I ever worked for

Avoid like the plague! Really bad management who thought they were above the law. Safeguardings were ignored and often covered up at every level. I do not recommend this company

Pros

None

Cons

Everything
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nice team of people

i was licky to have the best team around me , lovel people to support. senior management didnt know the right arm from the left hours of shifs bearable and i was luck to work close to my service

Pros

nice team

Cons

no growth in career
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lovely workplace

Absolutely enjoyed working for Care UK the management team is very understanding and tries to crate a rota suitable for you most of the time. lovely workplace culture
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Nice place to work but management very poor

Nice homes but very poor how management speak to staff and pay is minimum wage which is ridiculous considering how much management expect you do. clients are very nice.

Pros

Nice clients

Cons

pay and management
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overview of the company

Care UK as a company is an excellent place to be, with a fine management on top. Regardless of my resignation from the company, they thought me all I knew about care. We cannot but find individual who pose very difficult, they must be checked to take life easy because they make life hard at work once in a while but typically when you work with a nice team day or night you will enjoy working for ever in care UK

Pros

Training, free meal

Cons

contracted and more hours available
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horrible

never felt so belittled than I did working for this company. bad pay, I was working a lot of hours beginning at 6.30 am and then having a 6 hour break inbetween and working until 10.30pm at night. 5 to 10 minute per call which is unreasonable and ridiculous
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Productive training provided throughout job opportunities nvq qualifications provided

I got tuped over to Care UK was a good company to work for and staff members had worked together as a team for some time. The calls were close together which was good and had plenty of support from staff.

Pros

Flexible working

Cons

Long hours
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overall not bad

I enjoyed working with service users and the members of staff. I learnt to empower service user more by assisting them in their daily activities and supporting with their needs. the employers were very encouraging and great team players. the workplace culture was slightly laid back with less motivation. the hardest part of the job was when people would not turn up for their shifts and there was more workload but few staff to do the job. there was a lack of communication with management.

Pros

free afternoon snacks and lifts from drivers.

Cons

less staff, more work, lack of communication
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great job, company ok to work for

I would go and assist elderly people within their own homes. I learnt a lot about the job as I hadn't done care within the community before. the management were ok to work for but didn't seem to sort problems out when needed. workplace was ok, wasn't in one workplace consistently so couldn't really comment on the workplace. the hardest part of the job was when clients passed away. the enjoyable part of the job was knowing I was helping someone.

Pros

helping people

Cons

help not always provided
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fun work place

fun environment shopping in different supermarkets for residents helping residents with their daily routine good staff great hours meeting new people at work

Pros

free uniform

Cons

driving to different locations
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Overall rating

Based on 743 reviews

Ratings by category

2.8 out of 5 stars for Work/Life Balance
2.7 out of 5 stars for Salary/Benefits
2.8 out of 5 stars for Job security/advancement
2.6 out of 5 stars for Management
2.9 out of 5 stars for Culture

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