Carpetright Employee Reviews

Probably joined at the wrong time due to lockdown and new computer systems but was seriously let down by regional management and head office a truly thankless job

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Not organised

Carpet Fitter (Former Employee) - Guiseley, West Yorkshire - 8 June 2023

Don't have enough people in the store mangers are never on your side the people in the shop aren't trained well enough on fitting matters and they are very bias

Pros

Early finished

Cons

Early finished because no work

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Insights into Carpetright

Based on 71 survey responses

Areas for improvement

Sense of belonging
General feeling of work happiness
Overall satisfaction

Poor pay and no support

Sales Assistant (Former Employee) - Swansea - 10 May 2023

Poor pay and little support. Constant stock issues and very stressful. Not to mention always understaffed. This is not a minimum wage job yet everyone relies on a “top up” to achieve minimum wage. It’s a shame, it has potential to be a good place to work.

Pros

Friendly staff

Cons

Very poor pay and no support

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Boring and depressing

Customer Service Advisor (Former Employee) - Bristol - 3 May 2023

Stuck by yourself with little to no help, management is RUBBISH handing over all the problems but taking all the praises, the job was basically to call people and give them bad news so if you want to be shouted at constantly the job is for you !!

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Hired as one role made to work multiple

Customer Advisor (Current Employee) - london - 28 April 2023

They will hire you for one role but expect you to cover multiple positions due to trying to save money and not hiring enough employees. Expect to do additional admin work, and warehouse work, and don't forget the awful new commission structure.

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Good company

Estimator/Surveyor (Former Employee) - Ealing, Greater London - 4 April 2023

Training was off putting and boring but generally good staff and company, probably just wrong timing for me. Didn't manage to get past training but seemed okay

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Long hours, low pay, lone working

Sales Assistant (Former Employee) - Bury St. Edmunds, Suffolk - 13 March 2023

Most stores are long working because they can not hire anyone. Pay is below minimum wage, you must sell to reach minimum wage. Need to beg customers for reviews to get bonus at the end of the month, angry emails from RM if you don't get enough.

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Productive and relaxed

Store Manager (Current Employee) - Clapham, Greater London - 10 March 2023

I have been in the company for over 6 months. I had the chance to progress from sales advisor to store manager. Nice environment and good work balance

Pros

Flexible working days

Cons

Weekends working

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Awful company

Store Manager (Former Employee) - Manchester, Greater Manchester - 18 February 2023

Terrible support from more senior management, awful training programme with almost no support given after initial period.Completely understaffed and wages offered will never allow for recruitment of required staff

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Challenging but rewarding

Sales Advisor (Former Employee) - Warwickshire - 31 December 2022

A challenging job role, but once you know the job it’s a doddle, management depends on the store you are in, was always great for me, just a shame they changed the pay structure

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Relaxed selling, friendly colleagues

Sales Executive (Former Employee) - Birmingham, West Midlands - 11 December 2022

I was here on a part time basis and found that is was a relaxed non pressured environment to sell in and customers equally felt relaxed. I was able to build some fantastic rapport with customers. Your time here really does depend on what your colleagues are like as you do spend a lot of time with them in-between customers. I was fortunate enough to spend most of my years working alongside some great colleagues and management. Most of my time here was good and I did look forward to coming to work prior each shift. You learn a lot in this field, many of these skills are transferable for. The downside is that you are expected to do a lot for a small amount of pay. This company gives you a basic hourly rate plus commission so there IS potential of earning decent money, however on quieter months this does effect income and your sanity at times as without the customers, there is nothing to do as all work is kept ontop of. The company do top your wages to minimum if you haven't made enough commission however, your wage does heavily depend on the customers you sell products too. So even if you've done a lot of admin, booking in customers, organising databases etc, if you're not able to get customers to buy then you don't earn anything. This is where you can end up feeling like you are not acknowledged for any of the other work that commences. Overall I would say this company is a good place to work but I don't recommend you stay there for too many years as there is better out there.

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Productive and fun

Sales Advisor (Current Employee) - Glasgow - 9 December 2022

Great place to work fun friendly and keeps you on your toes always learning on the job the training never stops the old saying of everydays a school day is true

Pros

Good shifts great balance

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Productive place to work

Sales (Former Employee) - Crawley - 10 November 2022

The short time I worked there colleagues was helpful ' was a nice job to work for Could be quiet at times lots of training on line to do which was q good thing as it gave you that extra help and product knowledge

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Not a good company to work for

Regional Administration Supervisor (Former Employee) - Regional - 5 November 2022

Job description was not accurate. Was given no support or proper structured training. Was not told that I would be working in a cold warehouse most of the time.

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If faulty towers was a retailer…..

Manager (Former Employee) - Scotland - 24 October 2022

Over the years a once decent honest and rewarding company’s has turned into a disaster awaiting the inevitable collapse and closure. Unlike most I didn’t go to there closest rival/competitors I advanced elsewhere. But what I have witnessed over the last 5 years was very upsetting to see, for the previous 20 years I had given more than my full efforts and time. To latest batch of wage changes signal the final nail in the coffin. Great shame

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Stay clear

Customer Advisor (Current Employee) - Worcester, Worcestershire - 13 October 2022

Stupidly long hours for the amount of money you’re getting paid, no breaks lone trading, and after all that you still don’t get any gratitude of anyone.

Pros

N/a

Cons

Long hours

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Fun place to work

Admin / Sales Colleague (Former Employee) - Hereford, Herefordshire, England - 9 October 2022

I was employed on a part- time, month - to - month basis.Everyone I worked with was extremely helpful and friendly, I honestly didn't want to leave but I accepted a job that was more money on a permanent basis.Day to day was serving customers, talking to fitters, organising home visits for our surveyors. The job was also physical due to the fact you had to measure and cut carpets and vinyl; you also had a lot of customers who expected you to cut multiple floorings while they waited, most of the time they actually stood watching (it's not that interesting).There wasn't a day that I didn't come home with a funny story, it's not all sunshine and rainbows but the good defiantly out ways the bad.If they could have offered me better money and a permanent contract, I would still be there today.

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Poor environment to external candidates.

Store Manager (Former Employee) - Southampton, Hampshire - 24 September 2022

Poor training, poor environment don’t like external recruits. No feedback, No support salaries not great for team. What you are offered at interview point is not what you get.