Carpetright
3.2 out of 5 stars.
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Carpetright Employee Reviews

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If you can’t get a job elsewhere it’s the job for you, expect to loan work and do everything needed, very bad panning, no help and support, computer system is faulty and does not let you put orders on
Pros
Team
Cons
Loan working and bad training
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During COVID the company have really kept teams informed. We have received gifts through the post and regular updates.Furlough has been handled fairly and professionally.Working hard in these challenging times to keep staff and customers safe
Pros
Free Parking, company discount
Cons
N/a
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High staff turnover enables paying customers orders to be forgotten about.To many tasks and job roles placed on one individual to manage on low pay.Part-time workers forced to learn and complete assessments online outside of work hours on no extra pay, therefore actually working full time. Toxic atmosphere, sociopathic and bullying management due to high pressured demands.
Pros
engaging with customers
Cons
long hours, low pay
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Friendly staff, great training program and incentives. The team are very supportive of eachother and the manager is a great example. I've settled into the role nicely and am confident regardless of only having just over a months experience there due to covid restrictions.
Pros
Friendly, engaging, incentives.
Cons
Limited positions for advancement.
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I've been with Carpetright just over 6 months and it's a great place to work.Everyone is super helpful, the culture is really nice and the company is going in the right direction.Would recommend :)
Pros
Good work life balance & job security
Cons
Fast paced environment
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If you want a dead end job for an established company that will pay you poorly this place should be on the top of your wish list.Poor management, very stressful, long hours, treated like a wild animal. If all this sounds to good to be true, your dreams will be fulfilled here.
Pros
You stay dry if its raining outside
Cons
Refer to the above
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I don't recomand this company, poor salary in rapport with the job and restrictions from the company. You are not allowed to go to toilet because they coming to check you. Breaks should be paid and hard workers paid much more then lazy workers.
Pros
Part management was respectul
Cons
Part management and staff disrespectful me and the job that should be done on time
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Was a great company, now run by accountants and muppets, always adding extra promotions and late nights and never willing to offer more money, they should remember people work to live, they don't live to work for carpet right
Pros
Camaraderie
Cons
Long hours, always wanting more and never willing to pay
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minimum wage as assistant manager, but commission to be earned from sales. As assistant manager, you will earn less than sales staff due to pecking order of selling. Will always work above and beyond contracted hours due to being salaried. Always cover other stores due to minimal staffing policy, so often (in management position) working in excess of 20+ days continual without days off. Due to this and minimal staff it is difficult to get holidays in. salary based on 40 hours at minimum wage, but will always work in excess of 50 hours per week
Pros
none
Cons
too many unpaid hours
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Great company to work for been employed with them for 9 years and loved every moment Instore training and online training. Working 5 days out of 7
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Highly recommend Carpetright great work life balance, friendly people and a great atmosphere. Hard work and commitment is recognised and i'd definitely recommend people to join this Company
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The basic wage needs to change but the commission is great, hard work stressful and more physical than you think, but Hereford team are great, as are the fitters. Everyone works hard
Pros
Good team
Cons
Exhausting physically and mentally
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Everyday in a Carpetright store is always different you could have a day with loads of Customers to serve in way of new sales or a day of admin looking after previous orders, booking in stock, ordering stock. Or a day of putting up new Rolls of Carpets, making remnants and pulling in deliveries. Theres a lot to learn when you first start especially with the wide range of floor coverings on offer but what Carpetright has done really well is their online learning plans and induction program, the training is very dynamic and engaging which really helps get you started/up to date/refreshedCarpetright is now working with outside training companies and providing on the job training which at the end of program you have a NVQ. This is a great investment in future talent. Overall this is a company which has survived a difficult time and has not only secured its present security but now definitely looking to the future and investing in people in my opinion is the best way to build for the future.
Pros
Great training, Team spirit, Invests in people, Approachable Management, Good Work life balance, Sensible Shift patterns
Cons
Not a Con personally there is Weekend work usually every Saturday and rotated Sundays
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Working for Carpetright over the last few years flown by. Everyday is a different day targets to be hit and you have customers to call price for new quotes generally just meeting and grating customers. I have worked hard to get on a new course to better myself and to progress my career. I want to go far in carpetright and with the support of my manager and regional I feel that my goal is achievable.
Pros
Every day different sales commission work as a team and feel valued as a team member.
Cons
None that I can think of
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Great place to work really looking to push the boundaries with innovation!New owners came on board and they are having a big push on digitalisation to cement our place as number one in our industry. The owners are not afraid to invest to keep us ahead of the competition which means there is always good news being communicated. Love it here!
Pros
Flexibility, drive, pace, innovation
Cons
Long hours but worth it for the pay off!
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Lack of present management Lack of training No progress development reviews, how am I to know what I am succeeding at and what needs improving if this is not communicated? Lack of support when requested by figures of authority working in the store Lack of workforce infrastructure Colleagues (inc. management) that encourage acts of gross misconduct and abuse of customer rights not reprimanded - disturbingDelegating tasks outside of job role because there is no management to complete it Lastly, and perhaps most grossly, my grievance that was made against a colleague almost a month ago was not processed or escalated to necessary lengths. The situation, which caused a lot of stress and upset to myself, went ignored
Cons
Virtually no training, lack of staff, private fitters means jobs depend on someone else’s diary, no progress interviews
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There new 360 system is rubbish for staff and customers they have made a big mistake They do not help there staff they expect too much A new system very little training kept all our commission after lockdown
Pros
Great pay
Cons
Mirosoft
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I joined in a role based at Head Office just before lockdown. I cannot speak highly enough of the way the company has looked after me during this difficult time The people I have met face to face and more recently, remotely have been fantastic. They are genuinely helpful, friendly and welcoming With COVID safety comes first and the company has gone over and above expectations to make sure everyone feels safe and supported Its still early days but so far this has been a great experience
Pros
Subsidised restaurant, free car parking, ability to work from home occasionally
Cons
None so far
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I worked at carpetright for 14 years in a few roles mostly enjoyed my time with company , still have a few friends working there that have been there over 20 years
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Worst company. Can't manage customers expectation. Over worked, and when you do come in on your day off to get tasks completed. Your pulled up for not completing task on time. Just see what the customers think on social media.
Pros
Commission driven, can add up
Cons
Want everything for nothing
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Carpetright management treat all staff like rubbish even if you have worked there 10 years they will sack you in the blink of an eye pay is terrible.
Pros
none
Cons
bad pay horrible management treat you like trash.
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