CCP
4.0 out of 5 stars.
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CCP Employee Reviews for consumer care

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I learned a great deal from this course.I learned a variety of Communication skills including vocal qualities, listening skills and managing dialogue.• Customer service training including how to deal with difficult or angry customers, how to exceed customers’ needs and their wants and expectations.• ICT training including typing skills, familiarity with keyboard and the use of word/excel..
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