CeX Employee Reviews

Whether you enjoy it or not will depend on the store/area, higher management and your colleagues. There are so many aspects the company could improve but won't.

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Decent

Sales Assistant (Former Employee) - Tottenham Court Road - 12 November 2023

Worked in that store for about 6 months and I did enjoy working there. The place was welcoming, however, The customers were not exactly the best to speak to.

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Insights into CeX

Based on 364 survey responses

What people like

Supportive environment
Inclusive work environment

Areas for improvement

Fair pay for job
Energising work tasks
Sense of belonging

Fantastic job

Sales Assistant (Former Employee) - Stockton-on-Tees, Durham - 9 November 2023

3 years well spent, learned a lot over this time and ran into many great people who taught me a lot about working in the service industry, i wouldnt go back and change my choice if i could

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poor

Assistant Manager (Former Employee) - Telford, Shropshire - 25 October 2023

poor to.work.for very clicky unless you fit in very rude and dirty cleaneless is poor very rude to customers attitude to each other breaks timed checked in and out

Pros

nothing

Cons

time

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Fun place to work

Great first job (Former Employee) - Nottingham, Nottinghamshire - 19 October 2023

Working in a CeX store it’s very fast paced and long hours. However, the people you work with are likeminded and offer a fun environment to work in. There will be difficult customers but it comes with the territory of your job. It does get busy fast so will have to work together to sort the customers out as quick as possible

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fun but stressful

Sales Assistant (Current Employee) - Essex - 18 October 2023

the job is fun but you get a lot of abuse from customers. some of the items that customers bring in are horrendous, and expect you to clean it for them.

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Nice people but not worth it in the long run

Team Leader (Former Employee) - Birmingham, West Midlands - 17 October 2023

Easy enough to work your way up and a good first job. If you are just starting out this is a good first job, or if you are young and want to get managerial experience, easy enough to work your way up. However customers are awful, you get threats on the daily and your mental health will go down. Lots of pressure all the time when doing the job.

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Terrible decisions made by the team members in my opinion , I enjoy it on the first couple of days then everyone switched

Sales Assistant (Former Employee) - Waltham Cross, Essex - 16 October 2023

A typical day in that job was alright until you get hypocrites doing the same thing as you to be honest I didn’t learn nothing there the hardest day on my life was letting the manger there sign me in for them to be signed back out for using language everyone else does there’s nothing to enjoy about that job there all a bunch of hypocrites

Pros

Nothing

Cons

How I was treated

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Good people, busy environment but worth it

Sales Assistant (Current Employee) - Liverpool, Merseyside - 9 October 2023

Some of the best training I’ve received, management really care about staff, minimum wage for what can be a very busy environment with a lot going on at once.

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Its ok

Sales Assistant (Former Employee) - Felixstowe, Suffolk - 9 October 2023

Decent place to work hours are ok, colleges are alright probably your best bet of getting anything sorted manegers are slow at getting stuff done, customers are mostly ok but rude

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Jobs at CeX

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Sales Assistant - Brixton

Sales Assistant (Christmas Temp)

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Sales Assistant - CeX Ilford Full & Part Time

Fun but some annoying tasks

Sales Assistant (Former Employee) - Bath, Somerset - 30 September 2023

Always get on well with eachother but some of the tasks are repetitive and boring (like labelling) however I always enjoyed working with technology which was a bonus

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Nice people bad job

Team Leader (Former Employee) - Milton Keynes, Buckinghamshire - 23 September 2023

Pay is bad work is long and monotonous. Errors lorded over you. Pretty relaxing once you have gotten higher in the company, but those who are expected to do the bulk of the work are mocromanaged

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Sociable colleagues and good to learn product knowledge

Sales Assistant (Current Employee) - Leeds, West Yorkshire - 22 September 2023

I am friends with essentially everyone i work with, a lot of us have nerdy interests in the products we sell so explaining it to customers is easy. Got a decent discount and borrowing scheme for staff members and fun company events

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Busy

Sales Assistant (Former Employee) - Barking, Greater London - 20 September 2023

Busy and interesting to work but not rewarding. Limited opportunities. Management was good but don't waste time if you've got experience previously. Not the worst place as a first job but don't stay too long.

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Micro management

Supervisor (Former Employee) - Leicester, Leicestershire - 16 September 2023

Always micro managed in what you can or can’t do. Not really given any sort of training either, expecting a lot for the money you get paid. The staff members there are ok but they also need to maybe take a shower.

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Poor pay for stressful work

Store Manager, but worked as a Sales Assistant for many years (Former Employee) - Bristol - 12 September 2023

The job itself is fine. It’s a typical retail job. There are a lot of things expected of you that are WAY beyond your pay grade. You are expected to stay after your shift has finished to clean, and catch up on things that have been missed throughout the day. Sometimes you would end up spending 1/2 hours extra at work. This doesn’t just include one workplace, it’s almost every CeX I know. For a part time job this job is perfect. For full time, or management, please do not bother.

Pros

Fun, relaxed when it’s quiet, get to experience a lot of fun and interesting tech

Cons

Long hours, extremely poor management, awful pay

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Stressful work environment

Sales Assistant (Current Employee) - London, Greater London - 10 September 2023

Your colleagues will be lovely and you will have fun when your shop is quiet and the staff discount is good. However customers are often rude and openly disrespectful especially when trading items in, pay is horrific, training is virtually non-existent outside of the very basics and managers will play favourites with staff.

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Do not apply

CEX - Sales Assistant (Current Employee) - Barnstaple - 10 September 2023

This company is by far the worst I have ever worked for, constant underpayments and chasing wages, shocking management from area managers and above, no care from HR, the whole company is a shambles. No wonder everybody is resigning

Pros

Discount

Cons

Everything

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Not worth it.

Assistant Manager (Current Employee) - United Kingdom - 8 September 2023

I have no idea why anyone seems to enjoy this job. It has it's perks if you enjoy games, technology or media, but it pales in comparison to working any other retail job. CeX is a company in desperate need of restructuring, as well as a complete overhaul to their laughably outdated systems. I used to believe my previous company was outdated, and now I can't shake the feeling I may have jumped ship far too quickly without reading between the lines. I have received basically no training since day 1, and I'm fully expected to know exactly what I'm doing.The pay is quite poor for the level of work you have to do, and the fact that there are no bonus structures or any incentive to do better is insulting.

Pros

Half decent discount

Cons

If you are in a store that is lacking in staff, good luck being properly trained, No benefits whatsoever (that's literally written in my contract), Terrible pay, Gross/questionable customers

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Lots of abuse daily

Sales Assistant (Current Employee) - Scotland - 8 September 2023

Hated every minute of it. Constant abuse from punters, the pay was rubbish. However, I enjoyed seeing some of the retro stuff people would bring in. Worked here years ago though so maybe it’s changed

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