Chancellors Estate Agents
3.3 out of 5 stars.
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Chancellors Estate Agents Employee Reviews

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loved my job and my team, sad to have been made redundant. Was planning on progressing, but due to COVID-19 my employment was terminated very suddenly
Pros
loved my team
Cons
got made redundant
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Working within the property industry is not for the faint hearted however you can choose to work for a company which rewards you for the work you put in - which Chancellors 100% does!!If you’re a hard worker and enjoy a fast-paced, incentivised environment then Chancellors is an excellent company for that. The company rewards anyone who meets their targets and goes above and beyond which I always saw, not because I was lucky but because I work hard.Incentives include quarterly bonus checks, annual award trips, uncapped commission and great progression prospects.
Pros
Uncapped earnings, great progression, parking, competitive salary
Cons
Hard work- but you’re rewarded! So not really a con.
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Poor pay for the amount of pressure put on you. Expected to make 50 outbound calls in a 3 hour window. Commission can be taken from you by anyone else In the company- if someone else books a viewing for a Sales Negotiator to attend and the viewer buys the house, you don’t see a penny. You’re asked to manage your own diary but everyone else within the company has access to your diary and can book appointments for you after hours or on days you’re not working. You won’t get paid mileage and are expected to cover a huge area at your own expense. Very cut throat environment and not a sniff of teamwork or support. Huge turnover of staff which says it all.
Pros
None
Cons
Everything
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Been with Chancellors for couple of months now and it’s been really pleasant! The Company is nice and my team is amazing!! Very helpful and supportive, I can always count on my team to answer any questions I may have. Atmosphere very friendly. My line manager has been training me since I started and the support and guidance has been great in helping me learn and settle in nicely.
Pros
Training, parking
Cons
n/a
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Chancellors is the definition of H.E.L.L . The company is more focused in taking money than client and applicant care. Regional and Management are rude nor have skills of leadership. The only skills is rudeness. Managers have a go for doing a mistake even though we are new to the job and have not had PROPER training. I would not recommend anyone to buy, sell, let their property through them. Many complaints on the phone about chancellors not being helpful and not answering their phone. You get in trouble if you speak to a client or applicant on the phone for too long even though your just trying to help as no one else is willing to help them. Do not learn the hard way like everyone else has.
Pros
Nothing :)
Cons
Management
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This company goes though staff at a rate of nots,Targets are un realistic and measured against larger and better positioned offices.You do get a good guaranteed salary but have to pay for all fuel and car running costs approx 3k per year and you will never earn our the basic as you pay back any down fall from previous months.Training poor You are measured on call number from the same data each day,if you don't call 50 people min you will get reprimanded.Some times you are calling the same people every week who hang up or complain.You are targeted at getting a price reduction on properties 4 weeks after listing the property and also targeted at the longest contracts possible min 26 weeks.the company are more focused at taking money than client care.They say they care but they don't.
Pros
Good basic or guaranteed salary
Cons
Dont pay fuel or any personal car allowance
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Majority of staff are nice however certain managers didn’t have very good leadership skills and were rude. The pay was average however did have some good benefits.
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They take advantage of you at any point they can. Management is awful. My manager stole and colleagues stole my commission whilst I didn’t know how to use the system at first. No matter how much help I asked for I was never shown. I had beaten all of my targets and they lied and fired me by saying I didn’t meet them. Even though I did. I have actual data to prove this too.
Pros
None
Cons
Management, culture, staff, horrible place to work over all, liars
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Constant micro management through hourly emails, no job life balance. Consistently using a bullying technique to motivate staff. The view of the directors is 'you're on the bus or you're not.' Regardless of being a high achiever you will be treated the same way. No managers last more than 6 months. The labour turnover is high, new staff members rarely make probation and are walked out on the same day. Managers do not hire or dismiss team members. That task is over seen by the directors and the regional directors only. The hardest part of the job is keeping your job between daily threats. Your job is not secure. No company sick pay until 2 years service. Constant change of commission structure to suit them. No car allowance or car supplied.
Pros
None
Cons
Job security
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The company will promise the world and not provide. they have a commission scheme where unless you earn over 300 per month they pay nothing. Also if you do earn 300 then you will only be paid what you earn over the 300 threshold
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Unachievable goals, too higher workload, stressful, out of touch ideas. Didn't fell valued or appreciated. The only save was the lovely colleagues I worked with
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Heart broken I would go above and beyond in my job and I was never recognised the managers are untrustworthy and lie to you. You need to know what you are doing with this company or they take you for a ride
Pros
Nothing your treated like a mug
Cons
Everything no support just get rid of you when you need help.
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Like being in the army, unrealistic targets, low basic pay, no commission for months, demotivating managers, highest staff turn over I have ever seen, every man for them self.
Pros
Training
Cons
Everything
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Love working here in the start until three months later finding out about the “thresh-hold”. Stupid that u have £200 threshold every month. I was expecting so much more from selling homes lol to find out I earn about 2 -3 hundred after selling like 3 properties and then I don’t see the commission because the threshold comes into place. No real way of claiming fuel and the threshold is a was of taking back the “higher basic” that chancellors offer over other estate agents.
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Chancellors have provided excellent training to allow me to learn the ropes to an exceptionally high standard. Having had no previous experience in Sales, the hardest part of the job has definitely been getting to grips with the pro activeness of the company. I have found the job very rewarding and my team have been very supportive of me.
Pros
Bonus Scheme and Trips away
Cons
Long days
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Chancellors is a lovely place to work, everyone is friendly and willing to help each other out. I’ve also been very fortunate to be placed into a team of very nice people who make me feel welcome.
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A typical day at work is fast paced but also enjoyable as there are so many opportunities to earn commission. I have learnt a lot from Chancellors, from branch and also training which has given me the skills I have now
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Nothing in the office worked properly. Very high staff turnover due to very poor Managers who do not manage. Little or no staff training. Mileage allowance and basic pay a lot less than other Estate Agents. Commission mainly goes to manager. Staff spoken down to and taken advantage of making the workplace culture very unfriendly. I would not recommend them for selling your property as all they are interested in is commission and I found it very unprofessional the way they would speak about their own clients and properties. Chancellors need to invest in their staff and facilities as their offices look totally shoddy and run down compared to their rivals. Staff turnover high as people quickly become demotivated due to poor pay, long hours, lack of training and inadequate management. You have been warned!
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I wouldn’t recommend working for chancellors to anyone at all. The management is shocking, high level of workplace bullying.. no wonder everyone leaves after a few months. You are told you will make great commission but this is a lie, regardless of how many houses you sell, Chancellors will not pay you the commission they promise. It is a horrific company to work for. I survived two years at that place, due to promises of of promotions..which never happen. Left due to mental health.
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Management in the head office is shocking - totally money-driven, which does not make it a pleasant place to work. Your management will make it very clear that if you do not hit target it affects their paycheque which is a poor incentive for an employee. You are told you will make great commission but this is completely false - the commission is capped and is very low anyway. The hours are long and it is frowned upon to be out of the office for your entitled lunch our. They have no culture and it is certainly not a place that makes you feel valued - it offers absolutely no personal growth or professional growth. You are seen as a cog in a machine and working here made me miserable - if you are looking for a good working environment this is not for you.
Pros
Occasional free lunch
Cons
Boring work, long hours, no progression, awful environment
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not at all flexible if you have family commitments even as a one off.... Worse than being at school - no two people can leave their desk at any one time... big on clock watching even if your 1 minute late little or no praise given if your doing well Management have their favourites NOT FRIENDLY ENVIRONMENT TO WORK IN No parking - ÂŁ5 per day in station car park too many people doing the same job all fighting for the ÂŁ10 commission
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